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Client Success Manager at Vertica

Company: Micro Focus International plc
Location: Cambridge
Posted on: September 17, 2020

Job Description:

COVID-19 Update : As we all learn and adapt to the new reality brought about by COVID-19, Micro Focus is working to keep you safe. Learn more

Cambridge United States of America category Professional Services

Client Success Manager at Vertica Job Description:

The Client Success Manager is responsible for supporting the client’s adoption and continued satisfaction with the Vertica solution. The Client Success Manager (CSM) is introduced to the client during the implementation process and becomes the primary “face” to the client as implementation is closed out and the client goes live with the solution.

The CSM takes ownership of Vertica’s relationship with the client business process owner, providing counsel and guidance aimed at ensuring their successful experience with Vertica. The CSM also serves as an internal advocate for the client, helping to drive support and change when necessary to help the client achieve their business objectives.

The CSM will regularly provide best practice recommendations, assist clients in solving point-in-time challenges, and partner with the client to increase the effective use and adoption of the solution. The Client Success Manager will be measured on the client’s utilization of the solution and overall client satisfaction.

The ideal CSM is an energetic customer facing professional, with proven expertise in technology companies who is able to turn customer data insights into proactive actions that make a profound impact on our customers’ success. Furthermore, strong understanding of technology is required in order to be able to explain the product vision and roadmap to the customer.

Here’s what a successful Customer Success Manager at Vertica does:

Manages a list of our strategic customers and important initiatives.

Provides customers with business, technical, and product knowledge.

Develops/executes effective success plans to drive customer outcomes.

Educates customers on how existing and new product features/functionality will contribute to the growth of their business.

Works closely with CS leadership to define and execute best practices for account management.

Works closely with Account Executives and Customer Success Engineers to identify and nurture customer renewal and growth opportunities to the point of closure.

Acts as the Voice of the Customer. Identifies and quantifies the key factors for customer success and then communicates them effectively to drive the solutions provided by Vertica. Develops a plan to meet this criterion based on regularly cadenced communications with the customer (Quarterly Business Reviews, Executive Meetings, etc.).

Brings intelligent, timeous and relevant product feedback and recommendations from customers back to the Product Management team.

Travels as needed to meet with Customers in person.

Must Have:

3-5 years’ experience in a customer facing role such as a Technical Account Management, Customer Success Management, Solution Engineering/Architecture, or Professional Services role

Experience with large enterprise customers

Experience working with a technical customer base and corporate IT projects and processes

Proven ability to lead people internally and externally to drive outcomes

A highly quantitative approach to understanding, measuring, and forecasting customer behaviour and revenue

Ability to work comfortably across geographies and cultures

Strong open communicator. Excellent presentation and meeting facilitation skills

Proactive, positive, self-starter, and team player with a love of continually improving the creation of a world class customer success function

Bachelor’s Degree (or equivalent) or higher

About our team

The best ideas often come from fresh perspectives. At Vertica, our open-minded, diverse and inclusive team is always learning from each other. We approach intellectually challenging work with a "get it done" attitude. Vertica Engineers are given significant latitude and support to pursue what they are passionate about to make Vertica an even better place. If you are excited about building great technology with a proactive team, you will find yourself in good company at Vertica. Welcome to the family.

About our product

Vertica is a recognized leader in analytics powering some of the world’s most data driven organizations like Uber, Wayfair, Intuit, Cerner, and more. Our columnar, MPP, distributed database delivers unprecedented speed, petabyte scale, with analytics and machine learning functions built into the core.

We believe the future belongs to the fast. Join us for the ride!

#LI-GC2

#DiceGC

Job:

Services Micro Focus is proud to be an Equal Opportunity Employer. Prospective employees will receive consideration without discrimination because of race, colour, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, genetic information, citizenship or any other legally protected status

Let us recommend jobs that match your skills! Micro Focus is an equal opportunity employer. We are committed to creating an inclusive environment for all employees. Qualified applicants will receive consideration for employment without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, genetic information, citizenship, or any other legally protected status.

Keywords: Micro Focus International plc, Cambridge , Client Success Manager at Vertica, Other , Cambridge, Massachusetts

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