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Senior Director, Product Operations

Company: Cargurus
Location: Cambridge
Posted on: September 16, 2020

Job Description:

Car shopping is complicated. At CarGurus, we use data and technology to make it simple, giving people the tools they need to confidently find, buy, finance, or sell a car. The best part? Our work makes a real impact. We’re the most-visited car-shopping site in the US, and we are growing fast in our international markets. Ready to come along for the ride?

CarGurus seeks a Senior Director/VP of Product Operations to build out a team that will support the build and launch of our product offerings. This new team will be focused in getting our products to market more efficiently and ensuring success for stakeholders both internally and externally. You will to enable CarGurus Product teams to launch new innovative products quickly, deliver excellence for consumers, dealers, and partners, and continue to grow revenues. You will work across Consumer and Dealer product offerings and truly be at the center of driving innovation around the car buying experience.

What you’ll do:

Be accountable for the success of all product operations activity to drive external commercial adoption, operational excellence, customer satisfaction and financial performance

Contribute as key stakeholder to product requirements gathering, new product definition, and partner selection

Ensure internal operational efficiency for new products through the development of new processes, systems, and analytics

Drive the go-to-market strategy of new pilots and products to ensure Sales teams outperform at product launch and exceed revenue expectations, making informed decisions through testing and developing trainings

Manage ongoing partner relationships. Develop, monitor, and analyze partner objectives, SLAs, and KPIs. Craft a way to facilitate the flow of data between vendors.

Monitor operations for new product execution and analyze efficiency. Track costs and find opportunities for financial savings

Work with PMs to conduct post-release analysis to measure impact on customers, revenue, and business performance metrics as well as identify key problem areas post-launch to inform future product iterations

Who you are:

10+ years of experience in Product Management, Operations, or Product Strategy

A Builder: You are excited to start a team, define processes, and are energized by the process of building something from ideation to production- and beyond

Collaborative: You have proven success working with internal business partners including engineering, marketing, and sales

Creative: You have built training materials and processes for both internal and external customers

A Problem Solver: Your ability to evaluate new systems or processes quickly and see opportunities for efficiency is unmatched

A Great Listener: You know how collect feedback through customer satisfaction/NPS surveys and can analyze results for product improvement opportunities

Organized: You have experience prioritizing a variety of equally important request and can manage expectations and resources

Data Driven: You can surface customer or operational use-cases and edge-cases to validate requirements and propose product solutions

CarGurus Culture:

At CarGurus, we invest in our people’s professional growth with everything from learning and development programs to tuition reimbursement. Want to work on projects that expand your skill set without sacrificing your work/life balance? You got it. We also strive to provide perks and benefits that employees actually care about like free lunch, commuter subsidies, and more. That includes equity in the company—our way of showing that we want you here for the long haul.

We work hard every day to build the world’s most trusted and transparent automotive marketplace, but trust and transparency don’t just apply to our consumers. They extend to our talent, too. We aim to create a workplace where everyone feels they can bring the ultimate expression of themselves and their potential—where you don’t just fit, you thrive. We don’t discriminate based on race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation.

In addition to the US, CarGurus operates sites in Canada and the UK—with other markets on the horizon. We have offices in Cambridge, MA; Detroit, MI; Dublin, Ireland; San Francisco, CA and London, UK. Check out our careers page to learn more.

If you selected "Current employee" or "Recruiting event", please provide more details.

Do you currently have legal US work authorization?

--

Will you, now or in the future, require the support of CarGurus to maintain that authorization?

--

Here at CarGurus, we are serious about our dedication to building a diverse workplace, where our employees can bring their best selves to work in order to learn, thrive, and do great things together. In recent years, we’ve doubled down on our commitments to ensuring we are a values-driven culture supported by strong individuals and leaders. This commitment extends to hiring, where we have set high standards for ourselves to run a positive and inclusive process.

To help us recruit and hire in a way that is respectful of all candidates, we invite you to anonymously self-identify about gender, sexual orientation, race/ethnicity, veteran status, and disabilities. Any information provided is completely voluntary, anonymous, and analyzed in aggregate by a small group on our People & Talent team .

If you prefer not to participate, that’s fine. However, we hope that you will choose to answer so we can gather as much data as possible, and use it to continue making CarGurus a vibrant, diverse, and special place to work.

The legal stuff: All individuals that are seeking employment at CarGurus are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, pregnancy, veteran status, gender identity, gender expression, or sexual orientation.

Gender Identity

Man

Woman

Non-binary/Third Gender (including Agender, Bigender, Genderqueer, Genderfluid, and Two Spirit)

I prefer not to self-identify

Transgender Identity

I identify as transgender

I do not identify as transgender

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LGBTQIA+ Identity

I identify as LGBTQIA+

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Race/Ethnicity (please mark all that apply)

African American/Black

Caribbean

East Asian (including Chinese, Japanese, Korean, Mongolian, Tibetan, and Taiwanese)

Latinx

Middle Eastern

Native American/Alaskan Native

Pacific Islander

South Asian (including Bangladeshi, Bhutanese, Indian, Nepali, Pakistani, and Sri Lankan)

Southeast Asian (including Burmese, Cambodian, Filipino, Hmong, Indonesian, Laotian, Malaysian, Mien, Singaporean, Thai, and Vietnamese)

White

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Veteran Status

I am a veteran or active military

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I have a disability (physical or non-physical)

Yes

No

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Keywords: Cargurus, Cambridge , Senior Director, Product Operations, Other , Cambridge, Massachusetts

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