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Data Service Engagement Lead - DAB

Company: Takeda Pharmaceuticals International GmbH
Location: Cambridge
Posted on: September 16, 2020

Job Description:

The health and safety of our employees and candidates is very important to us. Due to the current situation related to the Coronavirus (COVID-19), we’re leveraging our digital capabilities to ensure we can continue to recruit top talent at Takeda. As your application progresses, you may be asked to use one of our digital tools to help you through your recruitment journey. If so, one of our colleagues will explain how these tools will be used during the recruitment process. Thank you.

*Please be aware of an Identity Theft Scheme targeting individuals seeking jobs with Takeda and other employers. See below or here for more info.

Takeda fosters a collaborative and stimulating work environment filled with opportunity and the chance to make a difference in people's lives. It is a workplace driven by integrity, one of Takeda’s long-held values that extends to both the patients we serve and our employees who develop and deliver medicines. Across our company, Takeda employees bring together diverse strengths that together create a stronger whole.

As one of the world’s leading biopharmaceutical companies, Takeda is committed to bringing Better Health and a Brighter future to people worldwide. We aspire to bring our leadership in translating science into life-changing medicines to the next level, in our core focus areas; oncology, gastroenterology, neuroscience, rare diseases, plasma-derived therapies, and vaccines. The Greater Boston Area is headquarters to many of our Global and US business units.

We are a passionate team doing important work that impacts patients’ lives. If you are driven to create better health and a brighter future, join us!

Success What makes a successful member of our team? Check out the traits we’re looking for and see if you have the right mix.

Life at Takeda A Global Top Employer Recognized for our culture and way of working, we’re one of only select companies to receive Top Global Employer ® status for 2020.

Job ID R0022902 Date posted 09/10/2020 Location Cambridge, Massachusetts

Are you looking for a patient-focused, innovation-driven company that will inspire you and empower you to shine? Join us in our Cambridge, MA office.

At Takeda, we are transforming the pharmaceutical industry through our R&D-driven market leadership and being a values-led company. To do this, we empower our people to realize their potential through life-changing work. Certified as a Global Top Employer, we offer stimulating careers, encourage innovation, and strive for excellence in everything we do. We foster an inclusive, collaborative workplace, in which our global teams are united by an unwavering commitment to deliver Better Health and a Brighter Future to people around the world.

Here, you will be a vital contributor to our inspiring, bold mission.

For the Takeda global scientific community who aspire to deliver transformative medicines to patients Scientific Informatics is the technology leader, with domain specific expertise, that provides innovative platforms and technologies to improve both operational efficiency and data-driven decision making. As an embedded partner Scientific Informatics is at the leading edge of both science and technology and proactively reacts to the changing scientific environment and needs of researchers in an agile fashion to deliver timely, value-adding solutions.

The Digital Advisory Board programs aim to ensure our growing data is easily accessible to everyone so we can help our patients and HCPs faster and more effectively.

Enterprise Data Backbone - The Enterprise Data Backbone provides the most user-friendly real-time data for all our internal and external stakeholders, accessible through self-service tools.

We will transform the way we gather and use insights by integrating completely new types of data to better support our patient and others in the healthcare system. We will build capabilities to gather real world data outside of clinical trials in ways we have not been able to do so far.

We will make data more easily accessible across Takeda and find a way to share it so that we don’t keep re-inventing the wheel. We will push ourselves to think beyond our normal constructs of clinical trials or today's supply chains.

We will explore a future where we get data from all corners of the world – digital communities, wearable devices, social media, surveys, for a, consumer data combined with hospital, pharmacy and EMR data. We will unlock innovation across the development life cycle supporting accelerated clinical development, reducing clinical trial costs, etc.


The Head of Service Engagement Management is the backbone the execution of data programs at Takeda and will oversee and develop a service delivery model, on which Takeda can accelerate by aligning the organization to a cost effective and competitive service and solution data strategy. Is a seasoned leader in technical, transformational executions and will advocate and provide the business with answers on technical, operational and functional questions that can be solved using data technologies.

Drive and lead a service delivery strategy on data aligning different approaches for the business aligned to the complexity, scale and re-usability of data combined with an efficient and result driven delivery and implementation.

Shape and design the data frameworks to systematically engage, assess, profile, measure, decide and deliver on the customer needs and priorities.

Shape and lead the design of a data implementation roadmap based on the initial and future data services containing practical and usable framework driven formats; will drive and convince business partners in the value proposition, the approach, the implementation and the efficiencies and effectiveness to be expected.

Proactively aligns with the business, from R&D, PDT, Manufacturing, Commercial and Corporate functions, on potential data product change programs, providing oversight on data impact and highlighting the integrated use of data through a holistic view and drive efficiency in delivering on current work and future pipeline, by harnessing the specialties of data organization to deliver and leading the engagement team to analyze and measure ROI and TCO for the expected service outcomes.

Oversee and monitors data portfolio and program implementations, channel problems in advance and partner with business to solve them and ensuring alignment to customer needs through delivery and customer experience

Lead the development of data implementation skill set and aligned competencies within Takeda to ensure the organization is ready for data implementation programs and projects


Delivery strategy

Drive and the lead the design of a multi-year data service delivery strategy to drive measurable and repeatable implementations. Determine the investments necessary in terms of people and technology to achieve these objectives.

Lead the design, development and continuously updating of various service data formats to match the business on different levels of complexity and scale and to improve the re-usability towards self-service as an end state.

Determine and lead the development of a broad service and solution vision for Takeda and work with IT business partners to gain alignment.

Design, test and adjust implementations roadmaps for the business to the various needs, lead the use, assessment and optimization of service data formats to accelerate data service implementations and catch momentum to drive a Takeda to a data driven organizations.

Acts as thought leader and content expert for all business functional areas. Presents frequently to senior leadership team on key findings and makes recommendations for business change.

Explore, own and oversee the demand Pipeline for Takeda’s Data Team

Ensures successful delivery and activation by business to achieve planned targets.

Advocate to the business to facilitate answers to technical, operational and functional questions that can be solved using data technologies.

Oversee and align with Business partners to understand their business priorities for the year ahead and partner with them to define the business capabilities and thus the derived data and tech capabilities needed to realize their priorities and thus define the value story.

Lead the partnering with and supporting business partners to shape their ideas to solutions with support from solution management and architecture group of data team. Extend the support to help the business partners to blueprint and roadmap the solution with ROI estimates and get approvals from review boards to get projects started.

Lead the identification of opportunities and partnering with business executives to set priority, manage expectations around delivery, manage change needed to activate insights, and measure impact.

Build and manage strong relations with internal executives and business partners to identify value streams that ladder to analytic vision.

Participates in the capital and expense plan for all areas of Data Team; Forecasts return on capital projects,

Ensure the successful adoption of data products into business through Data team delivery system.

Within Engagement group, define and champion team culture to motivate teams to deliver highly accurate, high value work.

Lead the recruitment, retain, and motivate a highly effective team of engagement leaders and quantitative analysts; Manage their performance and growth in the Data organization, teach executive engagement skills and develop potential successors.


Technical/Functional (Line) Expertise

Broad technology skills in data, AI/ML and ability to translate knowledge into solutions which transform the customer’s experience.

Experience socializing and serving as a liaison between the EDPP and business partners to demonstrate the value proposition of the service delivery framework to leadership

Leadership (Vision, strategy and business alignment, people management, communication, influencing others, managing change)

Experience in relationship management / account management roles

Experience of designing, and evaluating organizational transformations and delivering large scale change that adds value from data and information

Proven experience of providing strategic and technical leadership to large complex organizations

Knowledge of the contemporary digital landscape of organizations and experience of bringing leading technology and process optimization practices to an organization to drive sustainable improvements in business performance

Experience leading agile teams leveraging scrum methodology

Decision-making and Autonomy

Proven track record of driving change in processes and organizations, while maintaining working relationships with key business customers.

Versed in Risk management possessing ability to identify, analyze, track, manage and resolve risks issues that impact project


Demonstrated success in the areas of IT Business Partnership & Relationship Management, Value Realization, IT Vendor Management/Governance

IT Project/Program Management, IT Service Management

Collaborating and Influencing

Negotiates with a genuine give-and-take approach, where both act as true peers and decisions are shared.

Spends time identifying all stakeholders necessary and meets or connects with all of them, neglecting no one to shape a collective consensus.

Identifies opportunities to build relationships that will help others achieve their objectives and reaches out to those people or new people.

Collaborates and openly debates with the team to manage projects, solve problems, discuss challenging

issues, or learn more about critical issues as a group.

Delegates roles thoughtfully to free self to work at a more strategic level.

Collaborates with each employee to establish clear, challenging performance goals and metrics for the year.

Designs a performance management process to monitor projects and deliver results that exceed expectations.

Periodically reviews team progress against plans, focuses attention beyond the project to the full year

Leverage digital technologies to drive business results

Captures voice of the customer and provides operating model which optimizes and socializes service delivery


Leads, transforms and deliver functions – finance, resourcing, operations, training, change management etc.

Able to operate in an environment of ambiguity and uncertainty, while continuing to advance goals and objectives based on available information.

Acts to surpass goals, seizing opportunities to push the envelope.

Sets continually higher goals that are ambitious but realistic for self and team, geared to overall organizational objectives.

Focuses on new business opportunities that enable business development targets to be exceeded.

This leader’s primary objective is to unify a talented team of data and data scientists and engineers and focus their efforts on the delivery of productized AI use cases prioritized by critical business needs and the creation of enterprise value. This will be measured by improved business focus, exponentially increased output and specialization, and the creation of natural business demand for shared data and AI capabilities.

Creation of a customer-focused, central hub and service organization for all data science activities, enabling Takeda to leverage its scale and reach.

Establish the cultural footprint for a team that must play a growing and sustainable role in the continued success of Takeda.

Develop and communicate the data science strategy for Takeda, including a vision for tools, processes and technology, self-service capabilities, the productization of analytical tools and services.

Established a functioning environment that allows various Takeda users to embed data and data science capabilities


A Bachelor's degree in Computer Science, Statistics, Accounting, Finance and/or Management Information Systems from an accredited university or college MBA from top US or International business school preferred

10+ years of strat egic and operational consulting experience

Must demonstrate the ability to interpret business data and translate into insightful recommendations

Presentation skills and strong executive presence

Excellent analytical and problem-solving skills

Exceptional organizational and interpersonal skills

Previous healthcare / life science / pharmaceutical industry experience preferred

Referenceable leadership, management, or key influencer experiences required

Previous experience managing large programs and budgets preferred

Ability to think outside the box for creative strategies

Tenacity, perseverance, and courage

Experienced within Agile methods and leading Scrum teams

Check out where you could be

working if you apply.

Job Seekers: Protect yourself against identity theft Please be aware there are instances of identity thieves posting Takeda-branded jobs and posing as employees to steal personal information. They visit job-related websites and invite candidates to online chats. During the chat, they press job seekers to provide bank account information and Social Security numbers.

Copyright 1995-2019 Takeda Pharmaceutical Company Limited. All rights reserved.

Keywords: Takeda Pharmaceuticals International GmbH, Cambridge , Data Service Engagement Lead - DAB, Other , Cambridge, Massachusetts

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