CambridgeRecruiter Since 2001
the smart solution for Cambridge jobs

IT Service Manager

Company: Global Channel Management, Inc.
Location: Cambridge
Posted on: September 16, 2020

Job Description:

IT Service Manager requires:. IT Service Manager duties;

Global Channel Management is a technology company that specializes in various types of recruiting and staff augmentation. Our account managers and recruiters have over a decade of experience in various verticals. GCM understands the challenges companies face when it comes to the skills and experience needed to fill the void of the day to day function. Organizations need to reduce training and labor costs but at same requiring the best "talent " for the job.. Qualifications. IT Service Manager must have a bachelor's degree in Computer Science or related field, and 5-8 years of related technical and managerial experience in a Service desk or similar environment.. ITIL. CHANGE MANAGEMENT. VOIP. CISCO. CUSTOMER SERVICE. ITIL expert or at least Service Management.. WAN/LAN. Prior experience in motivating, directing, and providing feedback to an international team. Proven analytical and problem-solving abilities. Technical troubleshooting capabilities allowing the candidate to act as a tier 2/3 support representative critical.. Ability to design and manage an incident management process/policy which allows for the effectively prioritization and execution of tasks in the correct order.. Experience implementation Knowledge Management with related experience measuring the effectiveness of the KCS processes.. Experience measuring the effectiveness of Change Management in relation to the Incident, Event and Problem Management processes.. Experience leading Incident Management assessment and improvement processes with examples of how the candidate was involved in leading positive change.. Exceptional interpersonal skills, with a focus on listening and questioning skills.. Team-oriented and skilled in working within a collaborative environment.. Highly self-motivated and self-directed. The ability to be self-sufficient is critical.. High attention to detail and excellent organization skills.. Highly skilled with MacOS, Ubuntu, Windows 7, 10 as well as the Office suite and standard business applications is critical.. Experience with the following services is a plus: Cisco Unified Communication stacks, Remedy (support and as an Incident Management tool), Office 365, Jira, Confluence, and VMWare.. Extensive knowledge of computer hardware including both Windows and Apple desktops and laptops as well as IOS and Android mobile device experience.. Successful candidate must have in depth technical knowledge of Telepresence, DLP, Airwatch MDM, client imaging software, Active Directory, Avaya or similar VOIP phone system, Ticketing systems, and anti-virus.. Experience with , Splunk s a plus.. Develop and meet SLA and OLA's for Service Desk tickets with data based on the needs of the business and the realistic capabilities of the team.. Develop and implement KPI's with weekly reporting and identifying issues which may require attention.. Working with global teams to develop and implement consistent processes, identifying exceptions within region and providing documentation.. Leads a positive team creating an environment which encourages team and collaboration first... Collaborative and capable negotiation skills allowing the candidate to partners collaboratively with company management finding "win/win" solutions.. Anticipates and meets, or exceeds, internal and/or external customer expectations and requirements; establishes and maintains effective relationships with customers and gains their trust and respect.

Keywords: Global Channel Management, Inc., Cambridge , IT Service Manager, Other , Cambridge, Massachusetts

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other Other Jobs


Licensed Life Insurance Independent Contractor - Work from Home
Description: Licensed Life Insurance Independent Contractor - Work from Home br br br br We got what you want, you got what we need br br br br Are you a Licensed Insurance Agent looking for a flexible (more...)
Company: LiveOps
Location: East Providence
Posted on: 09/25/2020

Remote Licensed Life Insurance Independent Contractor
Description: Licensed Life Insurance Independent Contractor - Work from Home br br We got what you want, you got what we need br br Are you a Licensed Insurance Agent looking for a flexible opportunity One (more...)
Company: LiveOps
Location: East Providence
Posted on: 09/25/2020

Order Fulfillment Team - Regular Full Time
Description: Warehouse Team Member Seasonal, Part-Time, Full-Time, Flexible Hours Shifts: Overnight, Sunrise, Day, Evening, WeekendLocation Fall River, MAJob opportunities vary by location. We update postings
Company: Amazon Workforce Staffing
Location: East Providence
Posted on: 09/25/2020


UH-60 Utility Helicopter Repairer
Description: The UH-60 Black Hawk helicopter is the best-in-class, multi-mission performer used for combat assault, search and rescue, medevac, and firefighting missions. Your responsibility as the UH-60 Utility (more...)
Company: Army National Guard
Location: Concord
Posted on: 09/25/2020

Hospitality Services Associate
Description: Summary Greets, screens and provides way finding assistance while also acting as an informational resource to patients, visitors, staff and vendors. Education High school or equivalent GED . Certification, (more...)
Company: Concord Hospital
Location: Concord
Posted on: 09/25/2020

Amazon Order Filler - Immediate Hire ( Fall River)
Description: Warehouse Team Member Seasonal, Part-Time, Full-Time, Flexible Hours Shifts: Overnight, Sunrise, Day, Evening, WeekendLocation Fall River, MAJob opportunities vary by location. We update postings
Company: Amazon Workforce Staffing
Location: East Providence
Posted on: 09/25/2020

Associate, Claims & Fraud Operations
Description: Associate, Claims Fraud Operations - 2002718 Description As a member of Santander---s retail banking division you---ll help serve Santander---s retail and small business customers as part of one of (more...)
Company: Santander Holdings USA Inc
Location: East Providence
Posted on: 09/25/2020

Warehouse Worker - Flex Schedule - Up to $18/hr
Description: Full-time Warehouse Team Member - 500 sign-on bonus Hourly pay rate Earn 15.75 - 18.75/hr, plus benefits and a 500 sign-on bonus. Limited-Time Opportunity Location: Taunton, MA Job opportunities vary (more...)
Company: Amazon Workforce Staffing
Location: East Providence
Posted on: 09/25/2020

Full-time Warehouse Team Member - $500 sign-on bonus
Description: Full-time Warehouse Team Member - 500 sign-on bonus Hourly pay rate Earn 15.75 - 16.75/hr, plus benefits and a 500 sign-on bonus. Limited Time Opportunity Location: Taunton, MA Job opportunities vary (more...)
Company: Amazon Workforce Staffing
Location: East Providence
Posted on: 09/25/2020

Amazon Workforce Staffing Amazon Pickerpacker Immediate Hire
Description: Amazon Workforce Staffing Amazon Pickerpacker Immediate Hire - Amazon Workforce StaffingWarehouse Team Member Part-Time, Full-Time, Flexible Hours Shifts: Overnight, Sunrise, Day, Evening, WeekendLocation (more...)
Company: Cylcon Jobs
Location: East Providence
Posted on: 09/25/2020

Log In or Create An Account

Get the latest Massachusetts jobs by following @recnetMA on Twitter!

Cambridge RSS job feeds