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Chief Operating Officer -Northern Region

Company: Beth Israel Deaconess Medical Center
Location: Cambridge
Posted on: September 15, 2020

Job Description:

Department Description: Beth Israel Lahey Health (BILH) was formed in March 2019, a 5 hospital system merger that brought together Beth Israel, Lahey Health, Mount Auburn, New England Baptist, and Anna Jaques hospitals and health systems. The merged entity contains approximately 5,000 employed physicians, including nearly 900 employed and aligned primary care physicians practicing at 225 sites in Eastern Massachusetts. Seventy five percent of residents in Eastern Massachusetts now live within 5 miles of a BILH primary care practice. The newly formed BILH primary care network will offer superior access, service, and patient experience, and is highly committed to population health management. Chief Operating Officer -Northern Region

Department Description: Beth Israel Lahey Health (BILH) was formed in March 2019, a 5 hospital system merger that brought together Beth Israel, Lahey Health, Mount Auburn, New England Baptist, and Anna Jaques hospitals and health systems. The merged entity contains approximately 5,000 employed physicians, including nearly 900 employed and aligned primary care physicians practicing at 225 sites in Eastern Massachusetts. Seventy five percent of residents in Eastern Massachusetts now live within 5 miles of a BILH primary care practice. The newly formed BILH primary care network will offer superior access, service, and patient experience, and is highly committed to population health management.

Job Location: Danvers, MA

Req ID: 35799BR

Job Summary: The Chair, Chief Medical Officer (CMO), and President comprise the executive leadership of BILH Primary Care (BILH-PC). Reporting to the President of BILH-PC the Chief Operating Officers (COOs) for the North and South Regions, in partnership with the Associate CMOs oversee all aspects of the clinical and administrative enterprise in their region. This includes quality, safety, patient experience, colleague engagement, clinical program development, budgeting and financial management, career development and performance management of supporting caregivers in collaboration with regional dyad leaders, leadership development, clinical integration, and clinical transformation.

Essential Responsibilities:

1. Develop and implement BILH-PC's strategic plan. In partnership with Associate CMOs, ensure that day-to-day operations are conducted in full alignment with the approved strategic plan to ensure efficient and cost-effective contribution at every stage of the healthcare delivery process. Partner with the Associate CMO in their region to oversee and direct the clinical enterprise.

2. Oversee all aspects of practice operations in assigned region. Participate with BILH-PC executive leadership to establish and communicate performance expectations and delegate authority as appropriate to regional dyads. Promote practices and processes that contribute to successful operations and directs the effective management of barriers that impede achievement of targeted results.

3. Partner with population health leadership to assure success in risk based contracts. Support and facilitate care coordination for high risk patents. Ensure timely access to primary care and partner with specialty leaders across BILH to provide timely and seamless access to specialty care and superior communication and care coordination.

4. Support Practice Directors, Practice Managers and Medical Directors in practice oversight. Foster caregiver leadership development and succession planning, conduct and ensure that annual performance reviews (APRs) are performed for all caregivers. Deliver superior quality, safety, performance measurement outcomes as well as superior patient experience and caregiver engagement in clinical settings.

5. Assess new technologies to enhance patient care and outcomes consistent with strategic goals and operational capability.

6. Oversee space planning to drive decisions about optimal use of current space and efficient allocation of resources. Lead strategic planning for expansion and growth.

7. Collaborate with physician and administrative leaders to develop highly effective healthcare delivery processes throughout practice operations, including clinical transformation and care delivery model innovation to remain market competitive. Maintain clinical operations in accordance with applicable accreditation, statutory and regulatory requirements, including JCAHO and Dept of Public Health.

8. Develop and support initiatives to foster caregiver resilience. Actively participate in recruitment and retention initiatives to ensure that all clinical and administrative leadership roles are managed by highly competent, qualified and experienced colleagues.

9. In partnership with the Associate CMOs, oversee the budget process for BILH-PC in assigned region. Contribute to budget planning to deliver comprehensive accounting of projected volume, revenue and expenses associated with efficient regional operations. When necessary develop and implement plans to address variances to achieve budgeted performance

10. Has the responsibility to lead and support managers and directors in developing and improving operations to create optimal performance levels. Direct Reports: More than 7 Indirect Reports: More than 100

11. Has full responsibility for planning, monitoring and managing budgets for a center, institution or vice presidential unit.

Required Qualifications:

1. Bachelor's degree required. Master's degree preferred.

2. 8-10 years related work experience required and 3-5 years supervisory/management experience required

3. 7-10 years of significant and graduated leadership responsibility, including clinical operations and financial management, preferably at a senior level in a large geographically distributed primary care network.

4. Nuanced understanding of ambulatory operations, finance, human resource management, health IT and nuanced content knowledge regarding quality, safety, patient experience, clinical transformation, population health and risk-based contracts.

5. Charismatic leader with strength of presence, conviction, strong influencing and negotiation skills, able to manage complex and shifting organizational dynamics. Strength in both operations and strategy with the ability to delegate yet execute while holding teams and individuals accountable.

6. Advanced skills with Microsoft applications which may include Outlook, Word, Excel, PowerPoint or Access and other web-based applications. May produce complex documents, perform analysis and maintain databases.

Preferred Qualifications:

1. Advanced leadership training and/or M.B.A. or M.H.A. an asset.

Competencies:

1. Decision Making: Ability to make decisions with significant, broad implications for the management and operations of a major department or multiple departments. Participates in decisions on overall strategy and direction of the organization.

2. Problem Solving: Ability to address problems that are broad, complex and abstract, often involving Medical Center-wide issues and requiring substantial creativity, resourcefulness, staff engagement, Lean diagnostic techniques, negotiation and diplomacy to develop solutions.

3. Independence of Action: Ability to set direction and vision for major departments or multiple departments. Establishes priorities, develops policies and allocates resources.

4. Written Communications: Ability to communicate complex information in English effectively in writing to all levels of staff, management and external customers across functional areas.

5. Oral Communications: Ability to verbally communicate complex concepts in English and address sensitive situations, resolve conflicts, negotiate, motivate and persuade others.

6. Knowledge: Ability to demonstrate broad and comprehensive knowledge of theories, concepts, practices and policies with the ability to use them in complex and/or unprecedented situations across multiple functional areas.

7. Team Work: Ability to lead and direct multiple collaborative teams for large projects or groups both internal and external to the Medical Center and across functional areas. Results have significant implications for the management and operations of the organization.

8. Customer Service: Ability to lead operational initiatives to meet or exceed customer service standards and expectations in assigned unit(s) and/or across multiple areas in a timely and respectful manner.

Physical Nature of the Job:

Sedentary work: Exerting up to 10 pounds of force occasionally in carrying, lifting, pushing, pulling objects. Sitting most of the time, with walking and standing required only occasionally 1. Bachelor's degree required. Master's degree preferred.

2. 8-10 years related work experience required and 3-5 years supervisory/management experience required

3. 7-10 years of significant and graduated leadership responsibility, including clinical operations and financial management, preferably at a senior level in a large geographically distributed primary care network.

4. Nuanced understanding of ambulatory operations, finance, human resource management, health IT and nuanced content knowledge regarding quality, safety, patient experience, clinical transformation, population health and risk-based contracts.

5. Charismatic leader with strength of presence, conviction, strong influencing and negotiation skills, able to manage complex and shifting organizational dynamics. Strength in both operations and strategy with the ability to delegate yet execute while holding teams and individuals accountable.

6. Advanced skills with Microsoft applications which may include Outlook, Word, Excel, PowerPoint or Access and other web-based applications. May produce complex documents, perform analysis and maintain databases.

Preferred Qualifications:

1. Advanced leadership training and/or M.B.A. or M.H.A. an asset.

Competencies:

1. Decision Making: Ability to make decisions with significant, broad implications for the management and operations of a major department or multiple departments. Participates in decisions on overall strategy and direction of the organization.

2. Problem Solving: Ability to address problems that are broad, complex and abstract, often involving Medical Center-wide issues and requiring substantial creativity, resourcefulness, staff engagement, Lean diagnostic techniques, negotiation and diplomacy to develop solutions.

3. Independence of Action: Ability to set direction and vision for major departments or multiple departments. Establishes priorities, develops policies and allocates resources.

4. Written Communications: Ability to communicate complex information in English effectively in writing to all levels of staff, management and external customers across functional areas.

5. Oral Communications: Ability to verbally communicate complex concepts in English and address sensitive situations, resolve conflicts, negotiate, motivate and persuade others.

6. Knowledge: Ability to demonstrate broad and comprehensive knowledge of theories, concepts, practices and policies with the ability to use them in complex and/or unprecedented situations across multiple functional areas.

7. Team Work: Ability to lead and direct multiple collaborative teams for large projects or groups both internal and external to the Medical Center and across functional areas. Results have significant implications for the management and operations of the organization.

8. Customer Service: Ability to lead operational initiatives to meet or exceed customer service standards and expectations in assigned unit(s) and/or across multiple areas in a timely and respectful manner.

Physical Nature of the Job:

Sedentary work: Exerting up to 10 pounds of force occasionally in carrying, lifting, pushing, pulling objects. Sitting most of the time, with walking and standing required only occasionally

Keywords: Beth Israel Deaconess Medical Center, Cambridge , Chief Operating Officer -Northern Region, Other , Cambridge, Massachusetts

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