Classroom Technology Manager

Company: Lesley University
Location: Cambridge
Posted on: September 1, 2024

Job Description:

Classroom Technology Manager
The OpportunityLesley University is seeking a Classroom Technology Manager. The Classroom Technology Manager is responsible for the support, processes, and procedures related to managing and maintaining technology in the University's large venue areas, public spaces, conference rooms, classrooms, labs, and event support. This support is inclusive of working collaboratively across the University to define the specifications, plan for changes, and implement, and maintain the technology for the defined use. Additionally, the Classroom Technology Manager will collaborate across schools, departments, and within IT to define effective standards, policies, processes, and procedures for the evaluation, acquisition, and ongoing management and maintenance of university academic technology spaces. Additional responsibilites include:

• Responsible for ensuring the technology deployed in supported space (large venue areas, public spaces, conference rooms, classrooms, and labs) throughout the University is continually working as designed. This includes continually reviewing and refining documentation, policies, processes, and procedures for these assets in conjunction with the Director of Technology Support Services.
  • Works with direct supervisor to establish and maintain service level agreements to meet the community needs.
    • Participates in the planning, training, and support of new equipment and software related to support spaces.
      • Responsible, in conjunction with the direct supervisor, for defining an annual methodology for evaluating current spaces and current needs to determine appropriate capital and operating expenditures to support community activities.
        • Develops documentation, signage, tutorials, and other content to assist patrons of our facilities with the use of technology.
          • Develops content and trains faculty and staff on the effective use of classroom technology in conjunction with the Library and other University groups responsible for academic technology support.
            • Responsible for the checkout system related to tracking and managing equipment available for borrowing.
              • Responsible for the creation and management of related websites, knowledgebase, and self-help content for end user and technology support team use.
                • Works in conjunction with the registrar's office to ensure the classroom technology appropriately aligns with the needs and activities in learning spaces.
                  • Provides technology support and training for audio-visual equipment and computer technology in large venue areas, conference rooms, classrooms and labs.
                    • In collaboration with the direct supervisor define audio-visual, hardware, and software specifications for the labs and classrooms.
                      • Manages the University's "Pay-for-Print" systems including software licensing, server maintenance, user account management, and reporting.
                        • Manages audio-visual monitoring software and trains technical staff on its usage.
                          • Provides event support through pre-event technology consultations and coordination of technology assets and human resources for large venue areas, conference rooms and classrooms.
                            • Responsible for the University's digital signage system inclusive of the content management system.
                              • Works strategically with cross-functional teams through participation in planning for and contributing to the delivery of academic technology & software solutions. Qualities and CapabilitiesA successful candidate will have:
                                • Previous experience with audio-visual and computer technology used in large venue areas, conference rooms, classrooms and labs
                                  • Previous experience supervising employees
                                    • Ability to troubleshoot advanced technology issues
                                      • Ability to configure/maintain a server environment
                                        • Excellent analytical, communication, problem solving and organizational skills
                                          • Self-motivated and able to prioritize multiple responsibilities
                                            • Strong collaboration skills and ability to work with others
                                              • Proficiency in Windows and macOS operating systems, general productivity applications, and their deployment
                                                • Certification or experience with maintenance and configuration of Extron and Crestron equipment is required Why LesleyLocated in the heart of Cambridge, Massachusetts, Lesley University is highly regarded for its graduate and undergraduate programs in the human arts of education, the arts, and applied social sciences. Lesley fosters a highly creative environment in which innovative ideas thrive, theory is integrated with practice and its 6,400 students and 90,000 alumni are empowered to improve and enrich communities.We offer a competitive benefits package that includes health, dental, life, and long-term disability insurance. In addition, we offer significant paid time off, a generous retirement plan, and tuition programs that enable employees and their dependents to expand their knowledge and skills.Lesley is committed to the ongoing pursuit of strategic diversity initiatives that help to position diversity, equity, and inclusion as fundamental to institutional and academic excellence at Lesley. In doing so, Lesley strives for a campus culture and community that fosters a true sense of belonging for all, provides opportunity for everyone to participate equally and fully in the Lesley experience, and helps to develop each individual's capacity to confidently and competently engage within and across difference. Given an evolving national context and the rapid change in the demographic profile of our country, the University has made a significant commitment to addressing and enhancing its campus climate and diversity capabilities as an institution.Expressing InterestA letter of interest, CV/resume, and a statement addressing past and/or potential contributions to diversity, equity, and inclusion through teaching, professional activity, and/or service must be included for full consideration.At Lesley University we strive for a supportive and equitable environment where people -- regardless of race, physical ability, age, neurodiversity, sexual orientation, gender identity, and other protected personal identities -- can participate equally and fully as their true selves in all aspects of university life. We are committed to diversity, equity, and inclusion throughout the fabric of our institution.
                                                  
                                                  
                                                  
                                                  
                                                  
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Keywords: Lesley University, Cambridge , Classroom Technology Manager, IT / Software / Systems , Cambridge, Massachusetts