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Technical Operations Lead, Enrollment Systems

Company: Harvard University
Location: Cambridge
Posted on: April 4, 2021

Job Description:

Technical Operations Lead, Enrollment Systems 53120BR Job Summary Independently perform complex applications/web development for projects of large to very large size and complexity; typically work as part of a team to implement business solutions. Responsible for all aspects of application development cycle. Code advanced and complex software solutions. Job-Specific Responsibilities Reporting to the Associate Director of Enrollment System and working in close collaboration with colleagues from the Offices of Admissions, Student Financial Services, and Registrar, the Enrollment Systems Administrator and Technical Operations Lead leverages the technical capabilities of various Enrollment Systems (e.g. Technolutions Slate, PeopleSoft Campus Solutions, PowerFAIDS) to ensure that HKS maximizes the potential of these systems in an effort to provide superior services to users. Through this work the position will provide insight and guidance on upgrades, feature enhancements, and creative ways to use technology to advance the missions of Enrollment Services and HKS. As the technical operations lead, the position is critical to ensuring the quality and integrity of data that flow through all enrollment systems. The position plays a key role in developing complex and real-time reporting and data analysis across the student lifecycle. Finally, the position helps protect the security of highly sensitive and confidential data by developing, implementing, and maintaining business processes involving data storage, management, and dissemination. Duties & Responsibilities Performs system configuration, maintenance, enhancement, and end user support for all online applications using Technolutions Slate. Customizes Slate to meet the changing needs of Enrollment Services, including the design and execution of application flow from submission through decision release, the design and maintenance of custom online portals for prospects and applicants. Supports event management, communications, workflow maintenance, data uploads in Slate. Manages user accounts and permissions. Creates and maintains comprehensive documentation for application processing in Slate, data integration between Slate and other enrollment systems, and end user training and support. Ensures complete accuracy of all admissions decisions and admissions data. Imports prospect and applicant data from a variety of ad hoc sources. Builds and maintains a library of queries and reports within Slate and PeopleSoft for users. Works on special projects directly related to enrollment data that have strategic use. Manages the interaction of database products from different vendors, ensuring accurate data feeds between systems and resolving conflicts. Typical Core Duties

  • Participate fully in software development life cycle
  • Implement and support technical solutions to deliver business requirements
  • Identify and evaluate opportunities to improve services
  • Contribute ideas to coding best practices and new technologies
  • Draw on relationship and technical skills to act as technical liaison to internal and external clients
  • Abide by and follow the Harvard University IT technical standards, policies and Code of Conduct Basic Qualifications
    • Minimum of two years' post-secondary education or relevant work experience Additional Qualifications and Skills
      • Minimum two years' additional post-secondary education or relevant work experience
      • Knowledge of information technology applications, processes, software and equipment
      • Demonstrated team performance skills, service mindset approach, and the ability to act as a trusted advisor Certificates and Licenses
        • Completion of Harvard IT Academy specified foundational courses (or external equivalent) preferred Working Conditions
          • Work is performed in an office setting Additional Information Basic Qualifications: Bachelor's degree (computer science or information systems preferred) with 5 or more years' related experience analyzing and managing data or Master's degree (computer science or information systems preferred) with 3 or more
            years' related experience analyzing and managing data; demonstrated experience with relational databases and statistical data analysis; proficiency with Excel and HTML; ability to work extra hours as needed during peak period (typically December-April). Experience with Technolutions Slate T-SQL, SQL, XML, and XSLT; experience with implementing, customizing, and managing Slate, and with QA testing. Additional Qualifications: Excellent analytical, project management, and trouble-shooting skills; demonstrated ability to think strategically and to use data for strategic planning purposes; excellent team, interpersonal, and communication skills; flexibility and adaptability to shift to changing priorities and needs required; ability to work under deadline pressure; ability to work with confidential information; prior work with admissions/enrollment data. Experience with a Student Information System. Data reporting experience with Tableau or a similar data visualization tool helpful. Ability to manage multiple tasks at once, with tight and shifting deadlines. Attention to detail and an ability to learn new and complex tools as required are essential.
            We regret that the Harvard Kennedy School does not provide Visa Sponsorship.
            Harvard University requires pre-employment references and background checks.
            Harvard University is committed to supporting a healthy, sustainable learning and working environment. Please note: During the current period of Covid-19 related restrictions, this position may start as a remote position, with transition to onsite in Cambridge, Massachusetts when the office reopens. We continue to monitor the evolving COVID-19 and lifting of restrictions. We appreciate your understanding and flexibility with our interview process. We will be conducting interviews virtually for selected candidates until further notice. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, gender identity, sexual orientation, pregnancy and pregnancy-related conditions, or any other characteristic protected by law.

Keywords: Harvard University, Cambridge , Technical Operations Lead, Enrollment Systems, IT / Software / Systems , Cambridge, Massachusetts

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