L3 Technical Engineer
Company: Ktek Resourcing LLC
Location: Cambridge
Posted on: February 25, 2021
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Job Description:
K-Tek's core business is into temporary staffing, permanent
placement and volume hiring. Since inception of our staffing
solutions has grown multi-fold with global offices. We know what
works best for our clients and what doesn't. This is the key
differentiator and this is how we edge over the competition. Job
Description Hi Kindly share accordingly. Key points to select the
profiles : 2) Little experience with system admin role (All the
profiles shared with me has good system admin experience, but
production support at all. Please don't narrow the search only with
system admin exp) Location 1 - MTV CA
Location 2 - Cambridge MA While sharing kindly share the location
in which he is interested, moreover Interview mode - Google Hangout
get their comfortability too. Description: L3 Technical Support
Engineer Job Purpose: Handle complex technical support requests
from Enterprise Travel customers. Monitor and support internal
environments, applications and tools. Handle first level technical
escalations as part of a support desk. Job Responsibilities: ---
Process support requests from customers, via email and telephone
--- Follow documented process flows and playbooks to resolve
customer issues --- Utilize debugging tools to triage partner
issues autonomously --- Accurately maintain case management system,
and record status of work --- Write code snippets under supervision
--- Respond to technical alerts, and troubleshoot as necessary ---
Identify when cases require escalation, and engage with higher
support tiers to handoff cases --- Identify opportunities for
process improvements --- Provide advanced technical troubleshooting
of customer issues, including networking, and integration --- It
may be required to work with cross functional teams spread across
multiple geographies --- Provide mentoring and support to junior
resources where appropriate Skills/Qualifications:-- --- Technical
support experience, preferably in Enterprise software, or the
travel industry --- Expertise in web technology and protocols
(HTTP, SSL, XML, FTP, etc) --- Basic networking expertise and
troubleshooting --- Medium to advanced linux skills --- Experience
reading, writing and troubleshooting at least one of Perl or Python
--- Experience with version control --- Ability to read and
construct XML --- Familiarity with the Xymon open source product
nice to have. --- Strong analytical, troubleshooting and
problem-solving skills --- Strong attention to detail, and ability
to follow processesStrong English oral and written communications
skills to interact with customers and internal stakeholders ---
Proven ability to manage conflicting priorities under guidance ---
Experience working with teams in different timezones a plus ---
Experience documenting support workflows and processes --- 3-5 yrs
of experience providing technical support and environment support
Additional Information All your information will be kept
confidential according to EEO guidelines.
Keywords: Ktek Resourcing LLC, Cambridge , L3 Technical Engineer, IT / Software / Systems , Cambridge, Massachusetts
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