Technical Lead - Predictive Analytics & Customer Success
Company: Smartvid.io
Location: Cambridge
Posted on: February 25, 2021
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Job Description:
The RoleWe're working on multiple projects with some of the
world's largest construction companies to use AI to give new
insights into project risk.These projects include building
cutting-edge safety predictive analytics models based on our
proprietary computer vision AI, as well as enterprise data from
systems like Procore, Autodesk, Oracle, and others.The metrics and
outputs from these predictive models help reduce injury rates by
predicting which projects are at highest risk of safety
incidents.This Technical Customer Success lead will be the point
person working with our Predictive Analytics business lead on these
multiple engagements as well as have other responsibilities based
on their skills and experience.The ResponsibilitiesWork with
opportunities in pre and post sales stages to help with managing
and executing technical aspects of successful deployments. Our
product now has a large and growing set of APIs and also has a
variety of data available from our AI engine for interesting and
valuable insights from customer deployments.As Technical Lead for
Predictive Analytics & Customer Success, you will help to deliver
the maximum value to our customers from the analytics our AI is
able to achieve by helping to connect back end systems and to
harvest data from our AI processes. This is an exciting area as you
are at the frontier of harvesting data from existing construction
and enterprise resource management systems to use in our
industry-leading visual AI and predictive safety models.With our
larger accounts, you'll help define and build a solution
architecture to leverage Smartvid and potentially other 3rd party
products.You'll work directly with our account executive and
product teams to help provide guidance on customer needs. For
example, data inputs and outputs are prioritized for inclusion in
our standard API roadmap as we move to make them
repeatable.Additionally, more experienced candidates can also
explore the opportunity to manage the customer success group as a
whole as a player/coach.The Qualifications* Experience in technical
customer success, helping in production environments * Comfortable
working with tools such as PowerBI, SQL, Python, APIs. * Experience
with cloud environments particularly AWS * Education: Bachelor or
Masters in Computer Science or Computer Engineering or equivalent
industry experience* Work: > 5 years work experience* Experience
presenting to customers, defining solution architectures a
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Keywords: Smartvid.io, Cambridge , Technical Lead - Predictive Analytics & Customer Success, IT / Software / Systems , Cambridge, Massachusetts
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