Microsoft Dynamics Business Analyst

Company: College of Charleston
Location: Cambridge
Posted on: February 25, 2021

Job Description:

Job Description - Microsoft Dynamics Business Analyst (Remote) (3139989) Job Description Microsoft Dynamics Business Analyst (Remote) - ( 3139989 ) Description About Us:

As a not-for-profit organization, Mass General Brigham is committed to supporting patient care, research, teaching, and service to the community by leading innovation across our system. Founded by Brigham and Women's Hospital and Massachusetts General Hospital, Mass General Brigham supports a complete continuum of care including community and specialty hospitals, a managed care organization, a physician network, community health centers, home care and other health-related entities. Several of our hospitals are teaching affiliates of Harvard Medical School, and our system is a national leader in biomedical research.

We're focused on a people-first culture for our system's patients and our professional family. That's why we provide our employees with more ways to achieve their potential. Mass General Brigham is committed to aligning our employees' personal aspirations with projects that match their capabilities and creating a culture that empowers our managers to become trusted mentors. We support each member of our team to own their personal development-and we recognize success at every step.

Our employees use the Mass General Brigham values to govern decisions, actions and behaviors. These values guide how we get our work done: Patients, Affordability, Accountability & Service Commitment, Decisiveness, Innovation & Thoughtful Risk; and how we treat each other: Diversity & Inclusion, Integrity & Respect, Learning, Continuous Improvement & Personal Growth, Teamwork & Collaboration. General Summary/Overview Statement:

The Health Innovation Platform (HIP) team at Mass General Brigham is creating technology solutions focused on fundamentally accelerating the rate of clinical innovation in healthcare. We have already worked with clinicians to redefine platelet and heart failure management processes and are now expanding to new areas. Our team joins forces with clinical leaders to determine how entire patient care workflows can be rebuilt to better gather, analyze, and react to patient data. We strongly believe, and are intent on collecting data to prove, that it is possible to deploy algorithmically enhanced care to produce better outcomes and reduce cost while improving patient and clinician experiences.

In pursuit of this opportunity, our expanding team is tackling some of the largest challenges in healthcare IT - integrating genetic and other new data sources into clinical workflows, deploying complex analytics-aware infrastructure into mission critical clinical environments, and democratizing healthcare IT. This position offers an opportunity to join our team at an early stage.

More specifically, the projects we undertake are initiated by clinicians across our healthcare system who identify ways in which care delivery could be improved through process change that requires digital interventions. The required functionality often involves bringing together disparate data and applying improved analytics - which in turn requires building highly cross functional teams combining a wide range of types of expertise. Effectively, they need "apps" to provide the support and leverage required to rebuild legacy pathways, validate their safety and effectiveness and then transition the healthcare system to the reimagined processes. This type of support is expensive to create. The HIP team is focused on addressing this challenge too. The team is creating a Microsoft Dynamics 365 based platform to simplify the development of evolved IT support in the healthcare setting. The platform will increase our development speed thereby bringing benefits to patients in need faster and less expensively than would otherwise be possible.


Principal Duties and Responsibilities:

We are seeking a business analyst who will thrive as a member of an experienced, high performing and highly motivated team. A desire and ability to take ownership of complex projects and drive them to completion is required. This position offers the exciting opportunity to make a meaningful contribution to the revolution in healthcare IT. The person placed will need a detailed understanding of the function and configuration possibilities of the Microsoft Dynamics CRM platform. Experience using Dynamics in a Healthcare setting would be a plus but not required.

--- Work with key stakeholders to understand functional product requirements.
--- Create product specifications and user stories that will drive product development.
--- Make strategic decisions related to existing and new functionality.
--- Analyze product metrics that will guide improvements and modifications of our digital interventions.
--- Work as a key member of multiple cross-functional teams including engineering, UX, project managers, clinicians, and others.
--- Take a user-centered approach to rapidly test and iterate processes and specifications.
--- Apply knowledge of the components and capabilities of Microsoft Dynamics to arrive at processes and specifications that best leverage the capabilities of the CRM platform.
--- Take smart risks and champion new ideas.
--- Use the Mass General Brigham values to govern decisions, actions, and behaviors. These values guide how we get our work done: Patients, Affordability, Accountability & Service Commitment, Decisiveness, Innovation & Thoughtful Risk; and how we treat each other: Diversity & Inclusion, Integrity & Respect, Learning, Continuous Improvement & Personal Growth, Teamwork & Collaboration.
--- Other duties as assigned.

Qualifications --- Bachelor's degree in Healthcare, Computer Science or related field.
--- 3+ years of IT experience.
--- Experience specifying and documenting complex solutions for healthcare environments preferred.
--- Experience designing, configuring and/or planning solutions based on Microsoft Dynamics CRM.
--- Experience with Microsoft Office suite.
--- Basic HTML5, CSS3, and JavaScript skills are a plus.
--- Demonstrated experience in managing business analysis projects; i.e. demonstrated ability to work with clients to understand detailed requirements and specify complete scenarios that meet client needs and vision.
--- A combination of education and experience may be substituted for requirements.

Skills/Abilities/Competencies:
--- Ability to translate business requirements to functional requirements.
--- Ability to iterate specifications and solutions efficiently and logically.
--- Ability to effectively communicate processes, ideas, and solutions to teams and clients
--- An understanding of the importance of user-centered design.
--- An ability to map user and business requirements to the particular functions and features of a packaged suite (in this case, Microsoft Dynamics).
--- Utilize strong interpersonal skills to communicate with cross functional teams including staff at all levels of the organization.
--- Possess strong problem solving and negotiation skills.
--- Ability to effectively conduct meetings, both formal and informal, including departmental and clinical user meetings.
--- Requires minimal direction from leadership and possesses the ability to learn quickly.
--- Ability to successfully negotiate and collaborate with others of different skill sets, backgrounds and levels within and external to the organization.
--- Willingness to help teammates, share knowledge and experiences, and learn together.
--- Openness to receiving feedback and constructive criticism.


Working Conditions:

MGB has implemented special remote working policies due to COVID-19. These policies are subject to change; however, it is currently expected that this position will work remotely (e.g. from home) full time through June 2021

If onsite:
--- Standard office environment with possible local travel to Mass General Brigham sites.
--- Non-standard work hours may be required as business needs dictate.

Primary Location : MA-Cambridge-PHS Landsdowne St Work Locations : PHS Landsdowne St 65 Landsdowne Street Cambridge 02139 Job : IT Project Management Organization : Mass General Brigham(PHS) Schedule : Full-time Standard Hours : 40 Shift : Day Job Employee Status : Regular Recruiting Department : PHS Partners Personalized Medicine

Keywords: College of Charleston, Cambridge , Microsoft Dynamics Business Analyst, IT / Software / Systems , Cambridge, Massachusetts