Technical Support Engineer
Company: VYNYL
Location: Cambridge
Posted on: February 23, 2021
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Job Description:
ReversingLabs has a bold security vision for every global
organization. Complete visibility and insight into every
destructive object. Every file. Every location. Every threat.
Demanding aspirations require amazing talent with the most agile
and innovative minds working at ReversingLabs.
As a Technical Support Engineer (TSE) you will support
ReversingLabs customers along with other members of the
cybersecurity technical support team. The (TSE) will work closely
with our product management and development teams to be the voice
of the customer. We are looking for a Technical Support Engineer
that is hard working and committed to customer success. The
Technical Support Engineer (TSE) should be comfortable living in
both the Support and Engineering environments; translating internal
"Engineering-speak" into a clear and concise language for the
customer. The TSE will field queries via phone, email, text and web
portal of the CRM solution. Queries will range in complexity from
"how to" questions through involved debugging and malware analysis
efforts. As a member of our Technical Support team, you will join a
team of bright, fast-paced professionals. You'll work in a
cutting-edge cloud environment and malware analysis appliances that
powers our company's impressive growth. We are smart, innovative,
ambitious, and are looking for people of the same fabric to join
us.
Requirements
Benefits
Keywords: VYNYL, Cambridge , Technical Support Engineer, IT / Software / Systems , Cambridge, Massachusetts
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