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CRM Technical Specialist

Company: InterSystems
Location: Cambridge
Posted on: November 22, 2020

Job Description:

We are looking for a highly motivated, collaborative, goal-oriented, and creative problem solver to join a team of experts supporting internal home-grown and third party applications, both in the U.S and internationally, who can work cross-functionally with internal customers, business analysts, and technical teams to understand, support, and deliver on business needs. This person will be responsible for a wide range of non-technical to technical operations that will require the ability to quickly adapt and learn business processes and understand complex systems. This position will have a focus on Pega Sales & Marketing Automation on-going development and support.ResponsibilitiesUser SupportHandling incoming front line internal customer support questionsGaining a knowledge and deep understanding of internal applicationsDevelops and maintains expertise on features/functionality of internal applicationsCollaborates with team to provide training on new features/functionality of internal applicationsCRMWork closely with other Pega Administrators and Analysts to ensure coordinated and compliant development of the PegaDevelop system documentation and Pega policies/procedures.Ensure data accuracy and integrityManage and Administer marketing-to-sales pipeline and data workflow improvements and developmentHelp deliver standard functionality, tracking of appropriate data, and reporting to domestic and international businessEnsure security and governance of system and dataManage projects; initiate and drive multiple workflows to successful completion with strong communication and collaborationSupport Integrations with legacy systems and other internal ApplicationsDrive end-user adoption by assisting in day-to-day Pega support, including the management of system upgrades, releases, and change control processesGather business requirements and translate them into Pega changes and enhancements.Drive the Pega roadmap and enhancements to ensure they meet the strategic goals of the business.Skills / QualificationsAdvanced knowledge Pega Sales & Marketing AutomationExperience with developing and implementing test plansFamiliarity with JIRA, or other support ticketing systemsDesire to learn new technologiesHighly technology literate; quickly learns new applications and toolsStrong follow-through capabilitiesExtremely detailed and organized, ability to re-prioritize tasks as neededAbility to work independently and within a teamExcellent interpersonal and team skills, extremely collaborativeSelf-starter with excellent communication and influencing skillsAbility to multi-task while maintaining vigilant attention to detailsAbility to be flexible, resilient, and adaptable to changing prioritiesAbility to work with multiple groups including internal and external teams and manage expectationsConstantly looking to apply best practicesExceptionally detail-oriented and organizedProven ability to manage many simultaneous projects to meet business goals and objectivesStrong written and verbal communication skills; able to deliver clear, concise information and direction to partners and internal teamsExperienceBachelor's degree or foreign equivalent in a technical or business-oriented field.4+ years of analytical and problem solving experience in a technical / business analyst or related role4+ years of Pega experience (Ceritified Lead System Architech)PegaSystems development experienceProcess improvement and/or program and project management background, preferably in a software or other technology companyAbout InterSystemsInterSystems is the engine behind the world's most important applications. In healthcare, business, government, and other sectors where lives and livelihoods are at stake, InterSystems is the power behind what matters. Founded in 1978, InterSystems is a privately held company headquartered in Cambridge, Massachusetts (USA), with offices worldwide, and its software products are used daily by millions of people in more than 80 countries. For more information, visit InterSystems.com.We are an equal-opportunity employer and do not discriminate because of race, color, religion, sex, national origin, ancestry, marital status, veteran status, age, disability, sexual orientation or gender identity or expression or any other legally protected category. InterSystems is an E-Verify Employer in the United States.

Keywords: InterSystems, Cambridge , CRM Technical Specialist, IT / Software / Systems , Cambridge, Massachusetts

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