Retail Customer Service Associate
Company: FedEx Office and Print Services
Location: Cambridge
Posted on: September 23, 2024
Job Description:
POSITION SUMMARY:
The Store Consultant consistently delivers a positive customer
experience to all customers, utilizing consultative skills to
anticipate customer needs, suggest alternatives and provide
solutions. This customer service focused team member is
knowledgeable in all areas of the Store's business, including
print, signs & graphics, and shipping. They will be responsible for
taking orders, coordinating activities in the Store, providing
pricing and product information, and recommending appropriate FedEx
Office products and services. The Store Consultant will operate and
maintain a wide variety of equipment, move boxes and equipment,
stock materials, manage the production queue and output, manage
complex projects, manage retail supply, and complete assigned tasks
based on priority.
GENERAL DUTIES AND RESPONSIBILITIES:(This is a representative list
of the general duties the position may be asked to perform, and is
not intended to be all-inclusive)People
- Follows instructions of supervisors and assists other team
members in performing store functions
- Assists in the training of store team membersService
- Demonstrates consultative behaviors in a retail environment to
understand each customer's individualized need
- Provides customer expertise in printing, signs and graphics and
shipping product lines and can recommend appropriate FedEx Office
products and services
- Provides an outstanding customer service experience by using
consultative skills to anticipate customer needs, suggest
alternatives, and find solutions to meet customer needs
- Ensures all customer problems are resolved quickly and to the
satisfaction of the customer
- Takes complex customer orders using order systems and provides
accurate pricing information
- Assembles parcels and prepares goods for shipping by wrapping
items in insulation, inserting items into shipping containers,
weighing packages, and affixing labels to parcels
- Sets up and operates printing, binding, and other related
equipment using customer supplied original media and documents
- Maintains a safe, clean and orderly retail StoreProfit
- Ensures confidentiality of customer data and careful handling
of documents, media, and packages
- Processes financial transactions using a Point of Sale terminal
(POS),including handling cash and making change
- Cleans, repairs, and stocks all retail store printing and
shipping equipment and supplies to provide optimal performance and
availability
- Stays current on retail Store merchandising materials and
ensures proper display of all retail area product and signage
- Takes preemptive action to prevent errors and waste
- Completes required financial paperwork and may assist with
financial reporting including daily sales, close-outs and bank
deposits
- Follows FedEx Office standard operating procedures as well as
adhering to legal, HR, safety , customer service and security
policies and proceduresSelf-Management
- Performs multiple tasks at the same time
- Looks for opportunities to improve knowledge and skills within
the retail Store
- Able to operate with minimal supervision
- Adheres to all FedEx Office team member and retail store
standards, as outlined in the team member handbook
- All other duties as needed or required
MINIMUM QUALIFICATIONS AND REQUIREMENTS:
- High school diploma or equivalent education
- 6+ months of specialized experience
- Excellent verbal and written communication skillsESSENTIAL
FUNCTIONS:
- Ability to stand during entire shift, excluding meal and rest
periods
- Ability to move and lift 55 pounds
- Ability, on a consistent basis, to bend/twist at the waist and
knees
- Ability, on a consistent basis, to communicate effectively with
customers, vendors, and other team members
- Ability, on a consistent basis, to perform work activities
requiring cooperation and instruction
- Ability, on a consistent basis, to function in a fast-paced
environment, under substantial pressure
- Ability, on a consistent basis, to maintain attention and
concentration for extended periods of time
- Ability, on a consistent basis, to work with minimal
supervision
- Ability, on a consistent basis, to report regularly to work and
maintain established business hours in order to support the FedEx
Office business; regular attendance and/or reporting could include
regular attendance at a physical location and/or maintaining
established business hours depending on the scope and nature of the
position
Preferred Qualifications: Pay Transparency: Pay: Additional
Details:
Quality Driven Management strives to deliver market-leading
customer experience, business excellence, and financial return
through a Quality-oriented culture and day-to-day application of
Quality science.
- Suggests areas for improvement in internal processes along with
possible solutions.
- Works with management to reduce company costs/wastes, and to
optimize profitability in areas of responsibility.
- Applies Quality concepts presented at training during daily
activities.
- Supports FedEx Office Quality initiatives.FedEx Office is an
equal opportunity employer and prohibits discrimination and
harassment against any employee or applicant on the basis of race,
color, religion, national origin, citizenship, genetic information,
age (except for bona fide occupational qualifications), sex,
pregnancy (including childbirth or a related medical condition),
disability, sexual orientation, gender identity, gender expression,
marital status, military leave or service, status as a disabled
veteran or other covered veteran status, participation in EEO
protected activity, any other status protected by federal, state,
or local law, or association with a person on the basis of one or
more of the foregoing. America's Military Veterans and individuals
with disabilities are strongly encouraged to apply.FedEx Office
will provide reasonable accommodations to qualified individuals
with disabilities, including throughout the application and hiring
process, if requested. Applicants who require reasonable
accommodations in the application or hiring process should email
.FedEx Office will consider for employment all qualified
applicants, including those with criminal histories, in a manner
consistent with the requirements of applicable state and local
laws, including the San Francisco Fair Chance Ordinance, the City
of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and
the New York City Fair Chance Act. The existence of a criminal
record is not an automatic or absolute bar to employment and a
candidate's criminal record will be considered individually based
on factors such as the relationship between the job sought and the
criminal offense, the timing of the offense, the nature of the
offense, and any other relevant information. If you are applying in
Philadelphia, PA, you can click to learn about Philadelphia's fair
chance hiring law.For more information, click .
Keywords: FedEx Office and Print Services, Cambridge , Retail Customer Service Associate, Hospitality & Tourism , Cambridge, Massachusetts
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