Customer Service Rep 2
Company: Clean Harbors
Location: Hanover
Posted on: April 24, 2024
Job Description:
Clean Harbors is looking for a Customer Service Representative
to join their safety conscious team! The Customer Service
Representative in this position will need to be passionate about
giving superior customer service.
- This position offers an hourly rate, with potential for
voluntary overtime up to 10 hours/week for qualifying agents during
peak season
- Training is held from 8:00am to 4:30pm and typically lasts 3
weeks, followed by 3 weeks of supported and supervised 'nesting'
time to allow agents to settle into their role
- Shifts run between 7:00am and 8:00pm, and candidates must be
able to work an evening shift ending between 6:00pm and 8:00pm;
permanent shifts will be assigned at the conclusion of the 3-week
nesting periodWhy work for Clean Harbors?
- Health and Safety is our #1 priority and we live it 3-6-5!
- Competitive wages
- Comprehensive health benefits coverage after 30 days of
full-time employment
- Group 401K with company matching component
- Generous paid time off, company paid training and tuition
reimbursement
- Positive and safe work environments
- Opportunities for growth and development for all the stages of
your career
- Ensures Health and Safety is the number one priority by
complying with all safe work practices, policies, and processes and
acting in a safe manner at all times;
- Receive 40-60 inbound calls from internal or external
customers;
- Provide nationwide support for our clients in a timely manner
to ensure customer satisfaction;
- Gather customer information, verify key aspects and then
determine a timely resolution;
- Drive to meet or exceed daily performance metrics related to
key performance indicators;
- Be personable and maintain upbeat, positive attitude while
communicating with the customers.
- High School Diploma required;
- Previous call center experience a PLUS
- Bilingual Spanish/English a PLUS
- Customer service experience is a plus but not required;
- Excited to learn this role and industry;
- Strong computer skills;
- Outgoing personality, willing to jump in;
- Strong verbal and written communication skills;
- Detail-oriented;
- Salesforce experience is a plus but not required;
- Ability to adapt and work in a team environment.Wondering what
to expect in starting your career with Safety-Kleen? Click Here to
view a Day in the Life Video!Safety-Kleen Systems, a Clean Harbors
company, has a commitment to excellence deeply rooted in a strong
sense of tradition. Our entire business model revolves around
keeping North American businesses green. We generate more than $1.2
billion in annual revenue as a world-class environmental service
organization and market leader in industrial hazardous waste
management, parts-cleaning technology, and oil re-refining. We
collect over 200 million gallons of used motor oil each year and we
have the largest re-refinery capacity in North America allowing us
to re-refine more than 150 million gallons each year. Every day, we
help our customers resolve their waste management needs and reduce
their carbon footprint. PROTECTION. CHOICES. PEOPLE. MAKE GREEN
WORK.---Join our safety focused team today! To learn more about our
company, and to apply online for this exciting opportunity, visit
us at www.safety-kleen.com/careers.Clean Harbors is an equal
opportunity employer. We do not discriminate against applicants due
to race, ancestry, color, sexual orientation, gender identity,
national origin, religion, age, physical or mental disability,
veteran status, or on the basis of any other federal,
state/provincial or local protected class. Safety-Kleen Systems, a
Clean Harbors company, is a Military & Veteran friendly
company*SK#LI-BP1
Keywords: Clean Harbors, Cambridge , Customer Service Rep 2, Hospitality & Tourism , Hanover, Massachusetts
Didn't find what you're looking for? Search again!
Loading more jobs...