Anthropologie Store Manager
Company: URBN
Location: Cambridge
Posted on: January 25, 2023
Job Description:
The Store Brand Leader leads the team to drive sales by taking
an omni-channel approach to the retail experience. Their goal is to
deliver an environment that is engaging and inspiring to the
customer while fostering continual team development to create a
culture of creativity, collaboration, innovation, and trust.
Customer Experience
- Customer Engagement: cultivates a welcoming and inclusive
environment by being highly focused on delivering exceptional and
genuine customer experiences that are engaging, efficient, and
personalized
- Service and Selling Culture: utilizes service indicators and
scheduling strategies to empower and reinforce a service and
selling culture; motivates key leaders to cultivate customer
relationships through styling services and store events
- Omni-Channel Experience: leads the team to provide a
frictionless customer experience by utilizing technology to
transact in the moment; prioritizes omni services through all
channels to exceed customer expectations
- Community Impact: drives a meaningful connection to the
community by networking with local businesses and organizations to
identify potential opportunities for community engagement and store
events
Leadership + Team Management
- Inclusion: promotes an inclusive environment by representing
and amplifying all voices, actively seeking and advocating
different perspectives
- Invest in Talent: develops a proactive talent strategy and
interviews regularly to build an external network of talent to add
different perspectives and experience to the team
- Engagement and Retention: engages the team to fuel internal
growth; partners with other leaders to facilitate thoughtful and
equitable onboarding for all new hires to drive a strong brand,
customer and store connection
- Development: prioritizes team growth by effectively scheduling
time allocated for development; champions brand related initiatives
such as the SPARKED Journal, employee recognition, and
team-building activities
Visual + Business Operations
- Manage Operations: oversees and collaborates with the
leadership team to plan a strategic approach to daily, weekly, and
monthly operating procedures; actively assesses sales forecasts,
staff scheduling, and payroll management and adjusts
accordingly
- Ownership and Accountability: assesses store business using
company reporting tools to identify department and global
opportunities for the store; empowers team to make strategic,
creative, and business-impacting decisions
- Visual Execution: guides and supports the creative process to
ensure timely and effective execution of visual merchandising and
display priorities
- Product Flow: ensures product flow processes including shipment
and omni operations are prioritized and executed efficiently to
positively impact sales and the customer experience
Communication + Relationships
- Store Community: leads with a people-first philosophy; protects
time for employees at all levels to encourage open dialogue,
reinforce follow through, and ensure that the store team is heard
and supported
- Communication Leader: fosters open communication and teamwork
to ensure a collaborative environment; responds to all
communication in a timely manner and ensures important company
information reaches all levels of the team
- Scheduling Expectations: educates the team on scheduling
expectations while maintaining team availability, requests off, and
skill set to ensure scheduling equality and ideal staffing
levels
- Feedback Loop: provides store and product insights related to
the customer experience and communicates to District Brand Leader
and Home Office partners; participates within company and district
forums through sharing store specific scenarios and ideas
The above information has been designed to indicate the general
nature and level of work performed by employees within this
classification. It is not designed to contain or be interpreted as
a comprehensive inventory of all duties, responsibilities and
qualifications required of employees assigned to thisjob.
Keywords: URBN, Cambridge , Anthropologie Store Manager, Hospitality & Tourism , Cambridge, Massachusetts
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