Protective Services Worker (Bilingual Spanish)
Company: 95149
Location: Leominster
Posted on: February 13, 2026
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Job Description:
Job Description Job Description Description: Aging Services of
North Central Massachusetts provides comprehensive information and
quality services so that older people, individuals with
disabilities, and their families are empowered to make personalized
choices to ensure a life of dignity, safety, and respect. The
values of ASNCM have been determined by its employees and are the
foundation of our culture. Collaboration – we communicate and
coordinate with others, internally and externally, to make a
positive difference for our consumers and their families.
Compassion – we work with “heart” to be kind, caring and willing to
help our consumers in their journey. Consumer-Centric - we are
committed and persistent in ensuring that our services and
experiences are of high quality, resulting in positive consumer
impacts. Empowerment - we strive to make our consumers stronger and
more confident to control their lives with personalized choices and
claim their rights to a life of safety, dignity, and respect.
Integrity – we adhere to the highest standards of professionalism,
ethics and personal responsibility, worthy of the trust our
consumers place in us. General Description: A protective service
worker here at ASNCM is responsible for investigating and
addressing abuse, neglect, and exploitation of older adults. They
develop and implement service plans involving medical, legal,
housing, and in-home care services, maintain accurate case records,
and provide consultations to staff and community agencies. The role
requires a relevant degree, experience in protective or crisis
intervention services, bilingual proficiency in Spanish and
English, and strong communication and interpersonal skills. The
position involves both office work and travel, including home
visits, with a commitment to ensuring the dignity, safety, and
respect of the elderly. ROLE AND RESPONSIBILITIES Conducts
investigations of abuse, neglect, and exploitation of older adults.
and provide on-going case work to protective services clients. This
includes but is not limited to home visits with elders, collateral
interviews, interviews with alleged perpetrators, and all
corresponding paperwork. Development and implementation of a
Service Plan that could include services such as medical, legal,
housing, and in-home care services. Maintain up-to-date and
accurate case records in compliance with the regulations. Provide
consultation to staff and community agencies regarding Protective
Services cases. Serve on after hours on-call team to respond to
consumer needs. Performs other related duties and responsibilities
as required. Requirements: QUALIFICATIONS AND EDUCATION
REQUIREMENTS A master's or higher degree from an accredited school
in social work, psychology, counseling, human development, nursing,
sociology, criminal justice, public health, public policy, or
gerontology, and at least one year of experience in counseling,
casework, case management, preferably in a Protective Services or
crisis intervention role; or A Bachelors' degree from an accredited
school in social work, psychology, counseling, human development,
nursing, sociology, criminal justice, public health, public policy,
or gerontology, and at least two years of experience in counseling,
casework or case management providing protective or crisis
intervention services. Two years of experience in counseling,
casework, or case management providing protective or crisis
intervention services. Bilingual Spanish proficiency is required
for this position. Must be able to make mature judgements, possess
good communication skills and maintain effective interpersonal
relationships. Knowledge of basic medical, mental health, social
service delivery systems, as well as acceptable record keeping
practices is essential. A valid driver's license and a legally
insured and registered motor vehicle are required. PHYSICAL:
Visual, speaking, auditory and mobile capacity necessary: Capacity
to see computer screen, read written material, and drive a car.
Capacity to hear and speak on the telephone. Capacity to
communicate verbally with consumers, caregivers, supervisors, and
managers. Capacity for fine manipulation in the frequent use of
office equipment such as computers, copy machines, fax machines,
telephones, calculators, etc. Capacity to drive in all-weather to
visit consumers in their homes Capacity to navigate uneven terrain
in all-weather to visit consumers in their homes Capacity to climb
stairs Ability to sit or stand for extended periods of time.
Occasional reaching and grabbing objects with both hands, twisting
of hand and wrist, and pushing and pulling of objects. Occasional
bending, squatting, and twisting to perform work functions.
Occasional capacity to lift up to 25 pounds. MENTAL: Ability to
understand and/or interpret complicated program instructions and
laws. Capacity to learn complicated computer software Capacity to
deal rationally and calmly with varying personalities Capacity to
work well in fast paced, rapidly changing environment.
ENVIRONMENTAL: Work is split between indoor office work and
traveling outdoors to meetings, trainings and consumers’ homes.
Must be able to tolerate odors and pollutants including but not
limited to smoke, air fresheners, pet dander, personal odors, etc.
from a variety of in-home conditions. This position requires an
onsite presence Must be able to tolerate by-products of office
machine operation. Must be able to tolerate heat and cold of
seasonal changes and indoor temperatures.
Keywords: 95149, Cambridge , Protective Services Worker (Bilingual Spanish), Healthcare , Leominster, Massachusetts
