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Health Assistant I-Urgent Care

Company: Harvard University
Location: Cambridge
Posted on: May 25, 2023

Job Description:

*Job Summary*

As a member of the clinical team, the Health Assistant I provides assistance in delivering high quality health care and exceptional customer service in a busy ambulatory care clinic serving the Harvard community. Serves as the primary contact with patients and provides general administrative support to physicians, nurse practitioners, and nurses on the team. Duties include greeting and assisting patients at the clinic's front desk, answering the clinic's telephones and routing messages to providers, scheduling and confirming clinical appointments, tracking immunization history, coordinating referrals, processing incoming and outgoing clinical correspondence, maintaining files, processing and tracking outside referrals, and managing patient flow. Performs other related duties as needed.

* As a member of the clinical care team, assures the safe and satisfactory care of patients.

* Opens and closes the clinic according to written protocol.

* Collects and records all payments including insurance co-payments, inoculations, fee for service, and medical equipment.

* Successfully runs cash reconciliation reports and completes end of day/shift reconciliation as needed.

* Schedules patient appointments utilizing all functions of the appointment system.

* Completes all the necessary information in scheduling patient appointments.

* Knowledgeably articulates insurance limitations to patients.

* Handles all emergency phone calls appropriately, efficiently, and according to emergency protocol.

* Schedules outside tests for patients and obtains prior authorization as needed.

* Assists providers in obtaining prior authorizations for prescriptions.

* Responds appropriately to patient requests for medical record information.

* Performs data entry.

* Performs transcription and other general office responsibilities including typing and sending out letters.

* Assists patients by providing directions, escorting, transporting, and ensuring their comfort and safety.

* Sets priorities in organizing activities for the day.

* Demonstrates flexibility when unexpected changes in assignment occur.

* Identifies own learning needs and requests assistance from others when needed.

* Documents care provided to patients using appropriate forms.

* Communicates to other staff members/group leader and/or clinician prior to leaving unit for break or lunch periods and prior to leaving for the day in order to ensure appropriate unit coverage.

* Demonstrates the ability to identify and respond to potential life threatening situations during telephone encounters.

* Demonstrates universal precautions in all care delivery.

* Carries out proper procedure for reporting faulty equipment.

* Prepares medical records ensuring that confidentiality is maintained.

*Basic Qualifications*

* One to two years of previous secretarial/administrative assistant experience.

* Education beyond high school.

*Additional Qualifications and Skills*

* Graduate of a business/secretarial school or Medical Assistant program.

* Experience working with an electronic medical record.

* Health care/patient service experience.

* Excellent interpersonal, customer service, and organizational skills.

* Proven strong verbal and written communication skills, along with the ability to problem solve and handle confidential information with discretion.

* Good judgment, ability to identify and set priorities, multi-task, and consistently meet deadlines.

* Knowledge of Microsoft Office applications.

* Bilingual skills.

*Physical Requirements*

* Sitting and standing for extended periods of time

* Using near vision for reading

* Computer use for extended periods of time

* Lifting (approximately 20 to 30 pounds), bending, and other physical exertion


Monday-Friday: 7 hours (per day)

Total: 35 hours (weekly)

*Commitment to Equity, Diversity, Inclusion, and Belonging*

Harvard University Health Services is committed to fostering a diverse, inclusive, and equitable workplace in which all employees feel valued and have a sense of belonging. These principles are integral to our work and are at the core of who we are. We actively seek applicants with demonstrated commitment and/or experience promoting and fostering a working and learning environment that is supportive of individuals from diverse backgrounds. We welcome, respect, and embrace individuals from varied backgrounds, cultures, races, identities, life experiences, perspectives, abilities, beliefs, and values.

*EEO Statement*

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, gender identity, sexual orientation, pregnancy and pregnancy-related conditions, or any other characteristic protected by law.

Job Type: Full-time

Pay: $23.00 - $25.00 per hour


* Associate (Preferred)


* secretarial/administrative assistant experience: 1 year (Required)

Keywords: Harvard University, Cambridge , Health Assistant I-Urgent Care, Healthcare , Cambridge, Massachusetts

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