Medical Assistant/Medical Secretary - Pulmonary Consultants
Company: Beth Israel Lahey Health
Posted on: November 22, 2022
When you join the growing BILH team, you're not just taking a
job, you're making a difference in people's lives.
Day (United States of America)
Medical Assistant/Medical Secretary
Ensures equipment in exam rooms is working each morning, e.g.,
otoscopes, blood pressure cuffs, etc. Maintains general appearance
and cleanliness of examination rooms as well as keeping the rooms
Sterilizes instruments and maintains diagnostic equipment in
appropriate working order. Follows established OSHA guidelines for
cleaning and disposing of hazardous materials.
Provides direct patient care within MAPS' protocols for clinical
Assists nurses and providers in doing procedures per protocols.
Triages phone calls relating to patient care from patients, nursing
home nurse practitioners, hospitals, other physician offices, labs,
and pharmacies as requested by clinical coordinator.
Administers injection per protocols.
Performs EKG, PFT, suture removal, throat culture, urine culture,
and cerumen removal and any other procedures as directed.
Performs phlebotomy as necessary. Acts as back-up to phlebotomist
Ensures that all lab requisitions have diagnoses noted according to
Prepares and replenishes supplies. Maintains specific inventories
and informs office practice coordinator when inventory needs to be
Greets patients, determines their medical needs, and responds
Prepares new patient charts and records basic statistical data.
Records patient complaints and vital signs in an accurate manner at
Prepares and drapes patient as appropriate for examination and
assists with examination as requested by the physician.
Dispenses or administers medications and injections as directed by
the physician and under supervision of the physician. Accurately
records all medication stock used and informs office practice
coordinator when stocks need to be replenished.
Assists in the collection of specimens. Instructs patient regarding
preparation for various tests when necessary.
Records and maintains laboratory, x-ray, and EKG data in patient
records as necessary.
Schedules patients for special procedures as directed or ordered by
the physician. Notifies clerical staff when referrals are necessary
and informs patients when special preparations are needed.
Triages phone calls for the physician. Phones in prescriptions
under the direction of the physician. Informs patients via phone or
in person of test results, physician messages, etc.
Counsels patients on various health maintenance and health-related
issues, as directed by the physician (i.e., cholesterol, diet
changes, medication changes, inhalers, etc.).
Attends all staff meetings.
Assists clerical support in the completion of encounter forms
coding and research. Provides clerical support as staffing needs
Maintains patient care logs to ensure that all laboratory tests
(Pap smears, blood work, radiology, special procedures, etc.)
scheduled have been completed. Researches those results not
returned and reschedules patients as indicated.
Reviews daily cancellations and no shows with physicians.
Reschedules patients as clinically indicated.
May be required to float to other practices as staffing needs
Works under direction of the Group Practice Manager or
Maintains computerized or manual patient appointment schedule.
Schedules meetings, communicates with other hospital/practice
departments, nursing homes and various community services as
Schedules patient tests and examinations at various sites. Informs
patients of schedules and preparations necessary. Educates patients
when testing requires special preparations.
Maintains patient medical records in an accurate manner. Responds
to requests for medical information when necessary.
Answers all incoming calls for the professional staff, takes
messages, and routes appropriately. Notifies physicians or takes
steps to locate covering physicians for patient emergencies. Uses
sound judgment in triaging patients in other areas when necessary.
Assists physicians and other professional staff in returning
telephone calls, calling in prescriptions, and informing patients
Prepares correspondence for patients and physicians when
Maintains office supplies and stock and communicates all stocking
needs to office practice supervisor.
Rotates through the check in and check out positions. Greets all
patients and family members in a professional and courteous manner.
Verifies all demographic and insurance information and changes as
necessary. Collects co-payments when required and maintains an
accurate cash log of all dollars collected.
Schedules all specialty appointments as indicated at the direction
of the physician. Processes all necessary referrals and follows up
on all insurance questions and inquiries as needed.
Opens, sorts, and processes all incoming and outgoing mail. Assists
physicians with responding to information inquiries, patient
requests, and medical record copies.
Coordinates patient visits with other off-site practices to ensure
that patients are seen in a timely manner. Communicates with
primary care physician when necessary to schedule urgent care
Depending on the location and specialty of the physician and
practice, the secretary is responsible for scheduling hospital
admissions and surgical procedures. Communicates with Operating
Room scheduling, Pre-admission Review, and Admitting all diagnosis
and insurance information. Informs patients of arrangements.
Reviews all encounter forms for accuracy of information. Provides
CPT and ICD9 coding on all forms. Enters appropriate charges in the
IDX system and verifies data on a weekly and monthly basis. Assists
patients with billing questions. Acts as a liaison between the
billing service and patients.
High school graduate. Minimum of one year's experience as a medical
assistant in a medical practice environment desirable.
Certification as a medical assistant desirable.
Graduate of accredited secretarial training school preferred.
Knowledge of medical terminology, word processing equipment, and
Two years of experience in a busy medical practice setting. Ability
to perform multiple tasks simultaneously. Knowledge of
pre-admission and pretesting requirements helpful.
Working knowledge of insurance regulations and form completion.
Ability to be trained in CPT and ICD9 coding. Knowledge of billing
Must be certified or willing to be certified in CPR.
Excellent communication and interpersonal skills. Ability to work
independently and follow directions.
Effective telephone manner and ability to communicate with
patients, physicians, and other professional staff.
Word processing skills required.
Experience in Infectious Disease preferred.
As a health care organization, we have a responsibility to do
everything in our power to care for and protect our patients, our
colleagues and our communities. Beth Israel Lahey Health requires
that all staff be vaccinated against influenza (flu) and COVID-19
as a condition of employment.
Keywords: Beth Israel Lahey Health, Cambridge , Medical Assistant/Medical Secretary - Pulmonary Consultants, Healthcare , Cambridge, Massachusetts
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