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Medical Engagement Operations Manager

Company: Sanofi
Location: Cambridge
Posted on: June 22, 2022

Job Description:

The Medical Engagement Operations Manager will partner with global medical teams, including medical directors and scientific communication leads, to compliantly and efficiently deliver medical activities, engagements, and events in alignment with the annual strategic medical plans.

The Operations Manager will support various medical activities, primarily advisory boards and symposia, in project initiation, planning, execution and completion/ budget reconciliation. This includes support of project schedules & timelines, managing budgets, status reporting, project communication, information gathering, coordination and facilitation of meetings, tracking and resolution of issues, and tracking risks and resources. The Operations Manager will plan and manage projects under the general direction of their respective medical director, medical communication leader or other medical team representative.

The Operations Manager is responsible for development, maintenance, and dissemination of key reports/dashboards. The Operations Manager will assist with development and implementation of customer satisfaction assessments and corresponding action plans for improvements where needed.

This role reports directly to the Sanofi Genzyme Medical Engagement Operations Lead.


* Plan and provide project management support for medical engagements and events, such as medical advisory boards, medical educational symposia, and stand-alone forums.

* Maintain overall HCP engagement/ event documentation as necessary in program database (including but not limited to overall budget/ FMV, Global Rationale Form, and legal contracts). Maintain state of audit readiness.

* Support the development, maintenance, and monitoring of project plans, budgeting, and tracking of milestones. This includes project schedules/timelines, budgets, and plans for project quality, resources, communications and risks.

* Support development of KPIs, metrics and dashboards.

* Assist with the monitoring, quality assurance and reporting of project deliverables and present those findings to key business stakeholders and internal leadership.

* Ensure process for ex-US HCP engagement is followed compliantly; this includes working with global compliance on creating operational systems and/ or processes to address issues or gaps.

* Coordinate and facilitate project related meetings.

* Support efforts to assess organizational needs, capacity management practices, identify gaps, and propose new processes and tools to improve planning.

* Assist with development & implementation of customer satisfaction surveys; develop action plans to address key findings.

* Ensure compliance with all relevant corporate policy, procedures and SOPs.


* 2+ years of relevant experience in pharma/ biotech or business operations.

* Bachelor's education at a minimum.

* Program Management experience strongly desired.

* Strong understanding of operating models of large organizations (Structure, processes, governance and systems).

* Strong customer service focus.

* Excellent interpersonal and communication skills with the ability to effectively interface across all levels of the organization.


* Stretch-to go beyond the level we have operated at up until now:
* Constantly challenge the status quo to achieve better outcomes

* Focus on priorities that deliver the best outcomes and stop activities that won't

* Strive for excellence; do not tolerate mediocrity

* Take Action-instead of waiting to be told what to do:
* Take smart and informed risks based on available information, even if it is not 100% complete

* Make bold and impactful decisions to move us forward

* Focus on what we can constructively do in any situation, despite the constraints

* Constantly ask how we cantake actionwithout waiting for direction

* Act for Change- embrace change and innovationtoinitiate new and improved ways of working.

* Cooperate Transversally- collaborate effectively with peers, stakeholders and partners across the organization to positively impact Medical Engagement Operations program efficiency and execution.

* Strategic Thinking & Decision Making- ability to think and plan broadly and long-term to inspire excellence in execution and timely decision making based on information available.

* Develop People- take responsibility for developing self in anticipation of future business needs.

* Commit to Customers- Understand, meet and excel internal and external customer expectations to create positive impactthrough the evolution of the Medical Engagement Operations function.

Sanofi Inc. and its U.S. affiliates are Equal Opportunity and Affirmative Action employers committed to a culturally diverse workforce. All qualified applicants will receive consideration for employment without regard to race; color; creed; religion; national origin; age; ancestry; nationality; marital, domestic partnership or civil union status; sex, gender, gender identity or expression; affectional or sexual orientation; disability; veteran or military status or liability for military status; domestic violence victim status; atypical cellular or blood trait; genetic information (including the refusal to submit to genetic testing) or any other characteristic protected by law.

As a healthcare company and a vaccine manufacturer, Sanofi has an important responsibility to protect individual and public health. All US based roles require individuals to be fully vaccinated against COVID-19 as part of your job responsibilities.

According to the CDC, an individual is considered to be "fully vaccinated" fourteen (14) days after receiving (a) the second dose of the Moderna or Pfizer vaccine, or (b) the single dose of the J&J vaccine. Fully vaccinated, for new Sanofi employees, is to be fully vaccinated 14 DAYS PRIOR TO START DATE.



At Sanofi diversity and inclusion is foundational to how we operate and embedded in our Core Values. We recognize to truly tap into the richness diversity brings we must lead with inclusion and have a workplace where those differences can thrive and be leveraged to empower the lives of our colleagues, patients and customers. We respect and celebrate the diversity of our people, their backgrounds and experiences and provide equal opportunity for all.

Keywords: Sanofi, Cambridge , Medical Engagement Operations Manager, Healthcare , Cambridge, Massachusetts

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