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Pharmacotherapy Pharmacy Technician

Company: Cambridge Health Alliance
Location: Cambridge
Posted on: May 12, 2022

Job Description:

Location: 1035 Cambridge Street Work Days: 8:30-4:30 Category: Pharmacy Department: Pharmacotherapy Services Job Type: Full time Work Shift: Day Hours/Week: 40.00 Union: No Union Name: Non UnionDEPARTMENT DESCRIPTION: The CHA Pharmacotherapy Services program has been in place since 2006, growing incrementally from a modest warfarin Anticoagulation Management Service (AMS) at 1 primary care site to its current state with 20 clinical pharmacists and 3 specialized pharmacy technicians providing services in all adult primary care sites, several medical specialty sites, by telephone, and in patients' homes. An estimated 20,000 visits for medication management by our team are expected this year. The specific services provided include anticoagulation, diabetes, hypertension, hyperlipidemia, respiratory, pain, immunizations and behavioral health. The Pharmacotherapy Services team has been successful in improving the quality and safety of care across all service lines, while producing a high level of patient and provider satisfaction. Our team is involved in supporting population health improvement through chronic disease management in a variety of ways.Job Purpose/Duties & Responsibilities: -Regularly provides support of pharmacotherapy services via telephone or written communication with patients/caregivers in a professional manner, including clear documentation, and coordination of care. Ensures appropriate triage of patient care related to medication management services including urgent escalation to a pharmacist or appropriate provider -Provides outreach, follow-up and scheduling of patients in the pharmacotherapy services documented in electronic medical record (EMR) -Coordinates new patient appointments as requested by providers -Maintains various sources of departmental data and information; may review data to provide general and specific information to managers, as required -Maintains various patient information lists in EMR -Assembles and distributes patient education packets in multiple languages -Coordinates new and ongoing projects in support of department staff -Communicates professionally and effectively and adapts to the unique needs of all patient types in a culturally competent manner, while exhibiting and maintaining a high degree of responsibility for confidential matters -Demonstrates knowledge of services and coordinates patient care in all areas of responsibility; Demonstrates ability to recognize clinically significant issues and outcomes, and prioritizes the communication of such expeditiously, accurately, and effectively -Maintains professional knowledge, skills and competence in areas of responsibility -Demonstrates initiative, supports staff, demonstrates a collaborative approach to problem solving and promotes understanding of the practice mission and goals -Works effectively and proactively to ensure that departmental goals and objectives are achieved Assists in the development, coordination, communication, implementation and compliance with all state and federal regulations, patient safety standards, and The Joint Commission accreditation standards -Attends and participates in all required meetings Qualifications/Requirements: High school diploma or G.E.D certificate is required. Minimum of two (2) years of work experience in a medical setting is required. In addition, a demonstrated administrative competency is required and patient interaction experience is preferred.

Keywords: Cambridge Health Alliance, Cambridge , Pharmacotherapy Pharmacy Technician, Healthcare , Cambridge, Massachusetts

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