Hospital Service Ambassador
Company: Mount Auburn Hospital
Location: Cambridge
Posted on: January 9, 2021
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Job Description:
Principal Duties and Responsibilities1. Greets and directs
patients and visitors courteously and in a way that is sensitive to
their culture or linguistic orientation; responds to inquiries
regarding patient or department locations. Directs patients and
visitors in the way-findings process, including providing accurate
directions of the campus and escorting of patients/visitors when
needed.2. Screens patients and visitors for health symptoms as
appropriate and outlined by current and evolving hospital policies.
Monitors the supply of visitor materials such as visitor badges,
makes and other appropriate items to ensure own safety and safety
of patients and visitors3. May coordinate with Interpreter Services
to assist non-English speaking patients and visitors, ensures the
access to accurate information and high quality services. Assists
hearing -impaired patients with access to TTY (Teletype)
telephones.4. Utilizes computer systems to access, monitor, and
verify appropriate patient information concerning location,
condition, phone number, and clinic and procedure area. Assists
patients, visitors, and staff use the hospital paging system.5.
Communicates and monitors entrance policies, which may include
universal masking and visitor restrictions. Reports issues to the
direct manager or the appropriate department.6. Ensures hospital
lobbies and public areas are clean, safe, and uncluttered in
accordance with all infection control standards. Contacts
appropriate departments to resolve issues when they arise.7. May
respond to requests from patient requiring escort or assistance
requiring wheelchair or other assistive support.8. Provides
accurate, service- oriented responses to a wide variety of
inquiries via the patient information telephone lines while
protecting patient confidentiality in accordance with HIPAA
policies and guidelines.9. Performs other duties as assigned within
the scope of Hospital Ambassador role.10. Attendance and
punctuality, including the use of time keeping software before
beginning work and at the end of day.11. Holiday
rotations.Requirements:KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED1.
High School diploma or GED required.2. 3-5 years related work
experience required.3. Must possess customer service experience.4.
Experience with computer systems required, including web based
applications and some Microsoft Office applications, which may
include Outlook, Word, Excel, PowerPoint or Access.WORKING
CONDITIONS1. Normal office environment, sedentary 50% of the time2.
Repetitive hand movement and visual concentration at video display
terminal over 75% of the time, while viewing information.3.
Communicates via the telephone over 50% of the time.
Keywords: Mount Auburn Hospital, Cambridge , Hospital Service Ambassador, Healthcare , Cambridge, Massachusetts
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