Site Manager, Emergency Shelters - Onsite Raynham, MA
Company: Knewin
Location: Boston
Posted on: April 28, 2024
Job Description:
Why This Role is Important to Us CCA partners with the
Commonwealth of Massachusetts to provide supportive temporary
emergency shelter to families under the Executive Office of Housing
and Livable Communities' Emergency Assistance program. Our shelter
program is part of the Commonwealth's response to a rapidly growing
number of unhoused families, including thousands of families
migrating from Haiti due to natural disasters and civil unrest,
whose primary language is Haitian Creole. CCA and our partners
provide linguistically and culturally appropriate case management
and nurse triage support, connecting families with services such as
insurance, health care, nutrition assistance, schools, daycare,
immigration legal aid, as well as pathways to work and housing
navigation. The Site Manager, Family Emergency Shelters, oversees a
shelter operating at a hotel location, providing direct supervision
for Assistant Site Managers (CCA employees) and indirect
supervision for contracted vendor staff supporting the shelter
program. The Site Manager is responsible for the oversight of all
daily operations of case management, housing and employment
navigation, customer service, nursing, conflict resolution,
escalation management, and public safety. The Site Manager will
manage daily relationships with hotels/shelter facilities,
community partners, and schools, and coordinate with CCA's family
shelter central leadership team to ensure standardization of
onboarding and training, data management, and performance outcomes.
This position requires daily on-site presence as well as occasional
travel to additional sites and locations. Supervision Exercised:
Provides direct supervision for assistant site manager (CCA
employee) and indirect supervision for all contracted vendor staff
affiliated with the emergency shelter. What You'll Be Doing
- Ensure a safe, clean, well-maintained, and furnished facility
for families, meeting all applicable local, state and federal laws
and regulations, including but not limited to the Fair Housing Act
and Americans with Disabilities Act, and adhering to any additional
safety protocols and policies issued by EOHLC.
- Provide high level customer service to families, staff,
vendors, and community partners.
- Manage the resolution of escalated incidents, including
liaising with key stakeholders such as public safety, hotel staff,
vendor staff, and leadership. Report and address safety concerns
timely through chain of command. Support case managers to resolve
resident issues, concerns, and grievances. Follow regulations for
mandated reporting of abuse of a child, elder, or person with a
disability.
- Manage daily on-site operations such as headcount,
transportation, vendor management, check-ins of employees to ensure
staff's availability during working hours (coordinate schedules,
adequate coverage).
- Orient, train, and mentor new staff.
- Maintain strong vendor and community partner relationships, eg
in partnering with municipalities, schools, daycares, ESOL and
immigration law partners.
- Manage site performance by monitoring data input and integrity
and productivity reports.
- Prioritize and communicate clear expectations for daily tasks
or projects.
- Monitor supply needs and manage procurement of supplies for the
site.
- Partner with leadership for sharing of best practices,
innovative ideas, or discovery of new resources or partnerships.
Working Conditions:
- The position is based at a family emergency shelter and will
involve some travel to other sites.
- Will include moving of supplies and equipment at and between
sites. What We're Looking For Education Required:
- Bachelors Education Desired:
- Graduate Experience Required:
- Minimum 1 year of relevant experience required in shelters,
health care, social services environment, or related
industries/environments. Experience Desired:
- Experience working in family shelters.
- Experience working with individuals that have recently
immigrated to the US, particularly from Haiti. Knowledge, Skills &
Abilities Required:
- Experience working in a complex and fast paced environment,
with demonstrated ability to identify problems and create
solutions.
- Proficient skills with Microsoft applications which may include
Outlook, Word, Excel, PowerPoint or Access and other web-based
applications
- Ability to make decisions with significant, broad implications
for the management and operations of a major department or multiple
departments. Participates in decisions on overall strategy and
direction of the program.
- Ability to address problems that are broad, complex and
abstract, often involving site issues and requiring substantial
creativity, resourcefulness, staff engagement, negotiation and
diplomacy to develop solutions.
- Requires excellent interpersonal skills in order to communicate
and work with staff and external partners of all skill and
experience levels
- Ability to verbally communicate complex concepts in English and
address sensitive situations, resolve conflicts, negotiate,
motivate and persuade others.
- Must be highly organized and self-directed with a proven
ability to work with supervision on departmental and
cross-functional projects of a diverse nature
- Must be able to work collaboratively and create an atmosphere
of trust and respect within teams and with external partners
Language(s) Required:
- English Language(s) Desired:
- Bilingual (Haitian Creole or Spanish) Other Required:
- Valid driver's license and reliable access to a vehicle. Actual
Work Location , Boston, Massachusetts 02108 All Locations Boston,
MA Exempt / Not Exempt Exempt
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Keywords: Knewin, Cambridge , Site Manager, Emergency Shelters - Onsite Raynham, MA, Executive , Boston, Massachusetts
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