Senior Operations Manager
Company: Harvard University
Posted on: November 19, 2023
- Bachelor's degree
- Five plus (5+) years of significant project management
experience including large-scale events
Additional Qualifications and Skills
- Ability to work and thrive under deadlines in a fast-moving and
- Superior organizational skills, strong interpersonal skills,
with excellent oral and written communication skills, and the
ability to collaborate on a team
- Rigorous attention to detail, with an eye for catching even the
smallest of errors
- Instinct for anticipating organization's needs, perceiving
best- and worst-case outcomes, and averting problems
- Experience with Photoshop preferred
- Comfort with Linux and a command line preferred
- Experience with Harvard's financial systems a plus
- Experience with HTML and CSS preferred
- Experience with programming (particularly Python and/or SQL)
- Experience with Google Docs, Google Spreadsheets, Dropbox, and
other cloud applications
We will not provide visa sponsorship for this position.
A cover letter is highly encouraged for consideration.
This is a 1-year term position with the possibility of extension
after the first year.
The Division of Continuing Education (DCE) comprises several
entities serving about 30,000 students annually. The Harvard
Extension School, the Harvard Summer School, the Harvard
Professional Development Programs and the Harvard Institute for
Learning in Retirement allow Harvard to serve the learning needs of
students across their life. For more than a century, Harvard
Extension School has made Harvard faculty and teaching accessible
to a diverse community of local, national, and international
students. Harvard Extension School enrolls approximately 17,000
students per year in approximately 46 graduate and undergraduate
liberal arts and professional fields. More than 1,500 open
enrollment courses are offered year-round with over 600 available
online are offered at affordable prices to our communities across
the world. Harvard Summer School offers approximately 450 courses
on the Harvard Campus to 11,000 secondary school, college and adult
learners and more than 30 international study abroad programs for
up to 600 students each summer. The Division also includes the
Harvard Institute for Learning in Retirement with approximately 550
active members and Harvard Professional Development Programs
offering nearly 130 short noncredit programs to more than 3,000
All formal offers will be made by FAS Human Resources.
Operating independently with occasional check-ins with the
supervisor, the Senior Operations Manager is responsible for the
strategic, operational, and business decisions that affect the
department, including budgeting, travel, external relationships,
and financial oversight. Oversees the logistics for a fast-moving
and fast-paced department wherein objectives evolve quarterly and
Other duties and responsibilities include:
Large-Scale Event Planning
- Responsible for planning internal and external large-scale
events, providing mission-critical operation and logistical support
during both internal and external events and outreach activities.
Provides expertise in event planning, consulting across the
University as needed
- Strategizes, develops content, and executes events and other
projects with department management
- Advises department management on key administrative and
financial issues. Responsible for multiple budgets, forecasting and
planning, reallocating resources as needed across areas and
securing new funding sources for department as needed; handles
accounts payable and receivable; processing receipts; handling
Office Operations & Supplies
- Responsible for operational management of multiple office and
teaching spaces. Coordinates office construction, renovation
projects, and repairs; tidying, organizing, and general maintenance
and organization of common spaces.
- Creates and implements substantive departmental systems,
practices, policies, procedures in order to improve department's
efficiency and workflows; assesses, analyzes, and evaluates
existing operations and recommends changes that affect quality
control and departmental objectives
- Maintains records, stock of essential supplies, kitchen
provisions, and equipment across all departments, and responsible
for shipping packages and making deliveries
- Plans and manages external education programs; managing office
and scheduling appointments with students, faculty, staff, and
Visa Paperwork, Meetings, and Travel Logistics
- Independently coordinates all travel arrangements and bookings.
Coordinates visas with international office. Assists with
unexpected changes to itineraries.
- Coordinates travel and visitors to the innovation
Vendor & Industry Relationships
- Negotiates and problem-solves with external vendors, analyzing
competing options on behalf of department. Synthesizes
intradepartmental goals while evaluating outside vendor options.
Develops and maintains internal and external constituent
Recruiting & Onboarding
- Manages and provides leadership on recruitment and on-boarding
for new staff. Coordinates the visa application process for new
We are an equal opportunity employer and all qualified applicants
will receive consideration for employment without regard to race,
color, religion, sex, national origin, disability status, protected
veteran status, gender identity, sexual orientation, pregnancy and
pregnancy-related conditions, or any other characteristic protected
Position will involve occasional travel and occasional nights and
weekends, particularly for special course-related events and
The health of our workforce is a priority for Harvard University.
With that in mind, we strongly encourage all employees to be
up-to-date on CDC-recommended vaccines.
This position will be based in Cambridge, MA. Hybrid workplace
models in place at DCE with a minimum of 2 days per week on campus.
DCE may adjust these as necessary or appropriate.
Reporting to the Faculty Director, DCE Educational Innovation Lab,
the Senior Operations Manager is an integral part of strategic
planning for the long-term goals of the school's innovation
Commitment to Equity, Diversity, Inclusion, and Belonging
Harvard University views equity, diversity, inclusion, and
belonging as the pathway to achieving inclusive excellence and
fostering a campus culture where everyone can thrive. We strive to
create a community that draws upon the widest possible pool of
talent to unify excellence and diversity while fully embracing
individuals from varied backgrounds, cultures, races, identities,
life experiences, perspectives, beliefs, and values.
We invite you to visit Harvard's Total Rewards website
(https://hr.harvard.edu/totalrewards) to learn more about our
outstanding benefits package, which may include:
- Paid Time Off: 3-4 weeks of accrued vacation time per year (3
weeks for support staff and 4 weeks for administrative/professional
staff), 12 accrued sick days per year, 12.5 holidays plus a Winter
Recess in December/January, 3 personal days per year (prorated
based on date of hire), and up to 12 weeks of paid leave for new
parents who are primary care givers.
- Health and Welfare: Comprehensive medical, dental, and vision
benefits, disability and life insurance programs, along with
voluntary benefits. Most coverage begins as of your start
- Work/Life and Wellness: Child and elder/adult care resources
including on campus childcare centers, Employee Assistance Program,
and wellness programs related to stress management, nutrition,
meditation, and more.
- Retirement: University-funded retirement plan with
contributions from 5% to 15% of eligible compensation, based on age
and earnings with full vesting after 3 years of service.
- Tuition Assistance Program: Competitive program including $40
per class at the Harvard Extension School and reduced tuition
through other participating Harvard graduate schools.
- Tuition Reimbursement: Program that provides 75% to 90%
reimbursement up to $5,250 per calendar year for eligible courses
taken at other accredited institutions.
- Professional Development: Programs and classes at little or no
cost, including through the Harvard Center for Workplace
Development and LinkedIn Learning.
- Commuting and Transportation: Various commuter options handled
through the Parking Office, including discounted parking,
half-priced public transportation passes and pre-tax transit
passes, biking benefits, and more.
- Harvard Facilities Access, Discounts and Perks: Access to
Harvard athletic and fitness facilities, libraries, campus events,
credit union, and more, as well as discounts to various types of
services (legal, financial, etc.) and cultural and leisure
activities throughout metro-Boston.
Work Format Details
This is a hybrid position that is based in Massachusetts.
Additional details will be discussed during the interview process.
All remote work must be performed within one of the Harvard
Registered Payroll States, which currently includes Massachusetts,
Connecticut, Maine, New Hampshire, Rhode Island, Vermont, Georgia,
Illinois, Maryland, New Jersey, New York, Virginia, Washington, and
California (CA for exempt positions only). Certain visa types and
funding sources may limit work location. Individuals must meet work
location sponsorship requirements prior to employment.
Keywords: Harvard University, Cambridge , Senior Operations Manager, Executive , Cambridge, Massachusetts
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