Assistant Director of Clinical Services
Company: City of Cambridge
Posted on: September 16, 2023
Position Title: Assistant Director of Clinical Services
Division: Community Safety
Rate: $110,866 - $132,091 annually
Application Requested: 9/24/23
Posting Date: 8/24/23
Civil Service Type: None
Number of Hours Per Week: 37.5
Additional Work Hours Information: on call required
Job Code: M923 (ID# 510)
Sequence #: 701
Union Affiliation: None
Description: ABOUT THE CITY:
The City of Cambridge is a diverse and vibrant community that
120,000 residents of different ethnic, racial, religious, U.S.
nationals and other backgrounds call home. We take pride in our
City's diversity and strive to create a workplace that is
reflective of the community we serve one in which all employees can
thrive. The City is also deeply committed to creating an
environment in which all our employees are treated equitably and
feel included. In joining our team, you would work in a workplace
environment that advances and values antiracism, diversity, equity,
and inclusion (ADEI), and that is committed to embedding ADEI best
practices and tenets in all aspects of our work.
ABOUT THE DEPARTMENT:
The Cambridge Community Safety Department's (CSD) mission is to
provide additional services to enhance the community's health and
well-being. We value compassion in our prevention and intervention
The Community Safety Department is guided by the following
- We are continuously learning, evolving and reimagining our
approach in order to best meet the needs of the community we serve.
We embrace a growth mindset and value curiosity, humility, and our
- We commit to living restorative practices such as building
empathy, compassion, trust and mutual respect in all we do.
- We center relationships, partnerships, authentic collaboration
and joy in our work. We are guided by the wisdom, insights, and
experiences of those who came before us and those who are doing the
work today to build solutions community-wide. We are intentionally
laying groundwork for the future we envision.
- We are consciously not reproducing systems of oppression. We
aim to create equitable, anti-racist, and non-discriminatory ways
of serving our community.
- We acknowledge the historical implications of the criminal
legal system and the harm it has done to our communities. With this
understanding, we value the dignity and humanity of all people. The
new Community Safety Department is hiring non-public safety
personnel who will provide key community services focused on
behavioral health crisis (mental health, developmental
disabilities, and substance use), violence prevention and
intervention, and overall wellness. The Department provides an
alternative response model for non-violent behavioral health crises
with specialized field teams who serve as a primary response. These
specialized teams employ their training as well as lived
experiences to provide immediate support to individuals in
The City established the CSD in response to a City Council policy
order to develop an unarmed alternative response program, as well
as in response to community concerns about supporting Cambridge's
most vulnerable residents and enhancing violence prevention effort.
Check out cambridgesafety.org for more information about CSD.
ABOUT THE ROLE:
The purpose of this position is to provide clinical and
programmatic leadership for the CARE team and assist with the
overall functioning of the Community Safety Department. The
Assistant Director of Clinical Services (ADCS) performs supervisory
duties that ensure the quality of clinical work and empower staff
to advance to further levels of competency. They train CARE team
staff to provide crisis intervention services and assess children,
adolescents, and adults in crisis, with the goal of immediate
symptom reduction, stabilization, and restoration to a previous
level of functioning. The ADCS works with the CSD Leadership Team
to set the tone in creating a work culture of compassion, learning,
mutual respect and humor. The ADCS will lead by example in valuing
the experiences and perspectives of all members of the team. The
ideal candidate will be flexible, adaptable, eager to learn,
willing to give and receive direction with comfort and ready to
lead an innovative approach to public safety. The ADCS will also be
a resource not only to the CSD, but to City of Cambridge
ESSENTIAL DUTIES AND RESPONSIBILITIES:
- Train and supervise employees to ensure adherence to CSD
procedures and clinical functions
- Supervise direct reports in crisis intervention services to
individuals in crisis
- Ensure documentation quality, completion and compliance at all
times, as well as monitor timelines and CSD policies and
- Ensure compliance with all applicable laws and requirements
related to service delivery policies, practices, and reporting
- Responsible for performance feedback and formal evaluation, and
disciplinary action in consultation with CSD Leadership Team
- Develop, coach, guide, and determine individual performance
expectations for direct reports
- Monitor, manage, and is accountable for productivity goal and
concerns of direct reports
- Assess and determine the need for filing of Section 12 for
community members who may pose a danger to self or others.
- Maintain compliance with confidentiality policies and
procedures at all times
- Assist with outcome measures
- Lead and attend all appropriate internal and external clinical
meetings and trainings
- Coordinate and supervise Social Work student(s) field
- Be involved in quality improvement projects to assist the team
in being successful
- Provide weekly supervision to each assigned team member and
real time consultation regarding calls.
- Dispatch Responders when necessary to assess a situation in
- Maintain and enhance customer service to ensure that both
external and internal customers have a positive experience, as well
as establish and maintain a collaborative relationship with
community and city providers
- Participate in peer review, supervision, educational and
administrative meetings as directed
- Be available by phone or in person while the Responders and
Clinicians are on call for dispatch Community Responsibilities:
- Initiate, cultivate and maintain professional relationships
with other City departments and community providers
- Maintain positive and mutually respectful relationships with
other human service providers, City departments, vendors, and the
- Serve as a liaison between CSD and other community
- Attend community meetings such as MDOT, case conferencing and
other meetings that pertain to mental health, unhoused community
members and substance use in Cambridge
- Work with other City departments to identify needs, gaps in
services, create training and programming to meet the needs of the
- Train community partners to increase their skills for engaging
with community members
- Represent the department in a positive and professional
- Manage a consultation call line for City employees with
inquiries regarding challenging interactions Reasonable
accommodations may be made to enable individuals with disabilities
to perform the essential functions.
- Graduate from an accredited master's in psychology (MA),
master's in education (Counseling -Med.) or MSW program.
- Current Massachusetts license LMHC, LMFT, LCSW, LICSW.
- Minimum of 7 years relevant post-graduate experience in mental
health, community health, crisis intervention or criminal justice
- Minimum of 5 years of experience providing supervision in
mental health crisis intervention.
- Commitment to anti-racism, diversity, equity, inclusion and
- Must possess a valid driver's license.
- Available during the workday and while on-call, at night as
needed. Knowledge, Skills and Abilities:
- Strong clinical supervision skills including:
- ability to provide direct and compassionate real time
- ability to assess when direction and guidance are needed vs
reflection and coaching
- authentic trust building skills.
- Sensitivity to multicultural populations and their experiences
- Ability to quickly create rapport with staff and community
members, and to navigate encounters with professionalism when
attempts at rapport are challenging.
- Working knowledge of major mental illness, personality
disorders, dementia, complex trauma, intellectual/developmental
disabilities, substance use disorders, suicide assessment, safety
planning and crisis de-escalation.
- Ability and eagerness to spend time outdoors and in the
community with vulnerable individuals, some of whom are
- Ability to work independently yet collaboratively towards a
- Ability to learn and help navigate all applicable resources
- Ability to maintain strong professional boundaries.
- Strong written and verbal communication skills.
- Strong familiarity with psychiatric conditions, crisis
de-escalation, and recovery principles.
- Commitment to anti-racism . click apply for full job
Keywords: City of Cambridge, Cambridge , Assistant Director of Clinical Services, Executive , Cambridge, Massachusetts
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