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Senior Process Manager

Company: Capital One
Location: Cambridge
Posted on: March 17, 2023

Job Description:

Plano 3 (31063), United States of America, Plano, Texas

Senior Process Manager

Process Managers thrive in understanding how things work - that means mapping out processes, understanding and mitigating risks, and ensuring we have the right controls and measurements in place - and then making them better. As a Process Manager at Capital One, you will work intimately within our cyber security team, and with extended technical teams to manage and improve our processes from beginning to end, using .

We are seeking a dedicated and disciplined process manager, who excels in a team environment, displays strong leadership skills, and motivates others. The process manager must be proficient in managing and directing his/her own work independently, while influencing partners across the company and across multiple levels of the organization. This person will have excellent communication skills, attention to detail, strong analytical skills, quickly adapts to change, and is self motivated. As a part of the Information Security Office, you will have the opportunity to work with cross functional teams. You will do this in a collaborative environment that values your insight, encourages you to take on new responsibilities, promotes strategic thinking, and supports continuous learning and growth.

Responsibilities include:

  • Be the process management subject matter expert that will manage, coach, and guide our team to incorporate process engineering and improvement into our daily operations and in line with our strategic direction. Your daily role will apply Lean and Kaizen concepts, incorporate Six Sigma methodologies and tools, conduct root cause analysis, leverage Service Design methodology, utilize Agile methodologies, make use of Scrum framework, and other process management and quality strategies within your own work and the program. Must be comfortable learning and working in supporting applications, such as JIRA, Confluence, and Tableau, and become the functional SME to teach the team how to use the applications effectively.
  • Create and execute on a short and long term strategic plan to further mature the department's process management and improvement program. Will involve operationalizing and maintaining the program, such as setting and managing the processes for change management, artifact review, continual process review for enhancements & effectiveness and education.
  • Lead and collaborate with various teams to drive the execution to improve/create/validate requirements, processes, controls, and metrics to measure process efficiency and effectiveness. Will drive the projects end to end, which may include the creation and maintenance of formal process documents (e.g. procedures and diagrams), and supporting artifacts .
  • Proficiently tailor verbal and written communications to the audience's needs and levels. Articulate our program's strategy, processes and its intent, inputs and outputs, related failure modes, and measurements when representing the department in projects, meetings, reports, and communications.
  • Monitor progress, collect, analyze, and measure process data and metrics. Leverage metrics to initiate and/or improve sustainable practices and procedures; review data for trends and gaps in the process that may require additional review and re-engineering. May include assisting teams design surveys and empathy interviews that enable feedback loops as a means of continuous process improvement.
  • Manage the issue resolution process by proactively identifying and mitigating risk related to the delivery of the projects and program. Resolve complex problems, where expertise is required to interpret against policies, guidelines, requirements or processes; escalate breakdowns in the process by asking probing questions and identify/ involve the right stakeholders to correct breakdowns.
  • Prepare the program and team for annual third party assessments by working with the risk office to understand the assessment process and criteria. Analyze the program and team's gaps and create an action plan to remediate the deficiencies. Basic Qualifications:
    • High School Diploma, GED, or equivalent certification
    • At least 5 years of experience in Process Management or Change Management in a technical environment (software engineering, IT, or cybersecurity)
    • At least 5 years of experience of Project Management experience Preferred Qualifications:
      • Bachelor's degree
      • 6+ years of experience as a Process Manager
      • Business Process Management (BPM) certification
      • Lean/Six Sigma certification
      • Experience working on an Agile Team
      • Experience working in Cyber Security At this time, Capital One w ill not sponsor a new applicant for employment authorization for this position.

        The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

        Location is New York City: $131,400 - $150,000 for Prin Assoc, Cyber Risk & Analysis; $112,400 - $128,300 for Sr. Assoc, Cyber Risk & Analysis

        Location is San Francisco, California: $139,200 - $158,900 for Prin Assoc, Cyber Risk & Analysis; $119,100 - $135,900 for Sr. Assoc, Cyber Risk & Analysis

        Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate's offer letter.

        This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.
        Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website . Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

        No agencies please. Capital One is an Equal Opportunity Employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, physical and mental disability, genetic information, marital status, sexual orientation, gender identity/assignment, citizenship, pregnancy or maternity, protected veteran status, or any other status prohibited by applicable national, federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections ; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

        If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1- or via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

        For technical support or questions about Capital One's recruiting process, please send an email to

        Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.

        Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).

Keywords: Capital One, Cambridge , Senior Process Manager, Executive , Cambridge, Massachusetts

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