Assistant Facility Manager, Valet Operations
Company: SP Plus Corporation
Location: Cambridge
Posted on: January 27, 2023
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Job Description:
Overview:This role will support the day-to-day management of the
valet operation to ensure the operation is fostering an excellent
guest experience, good client relations and promoting a
professional and courteous image. Additionally, this role will play
a key part in creating and implementing a successful staging plan
by utilizing all aspects of the location's layout to ensure maximum
parking capacity.Benefits of working at SP+Competitive
wagesExcellent benefit packages for eligible full-time employees
including Medical, Dental, Vision, Life, Disability, Accident,
Norton LifeLock, Flexible spending account plans, a Company Match
401k plan, and Vacation. (Depending on location could vary)Work for
a company that cares about our environment and our people. Visit to
view our awards.Get paid as you earn through Payactiv! You don't
have to wait for payday to get paid. Payactiv also offers smart
budgeting and savings tools and discounts on everyday needs.Learn
and grow with SP+ University, our internal training program with
many courses and training available to grow your
career.Responsibilities:Participate in programs to improve client
and guest satisfaction.Ensure guests are receiving timely and
exception service by:Courteously assisting guests by answering any
questions they may have;Assisting guests in and out of their
vehicle;Driving, parking and retrieving guest vehicles in a safe
and professional manner; andHaving a thorough knowledge of all
areas of the valet operation, major streets, landmarks and freeways
in the area.Create a staffing schedule according to the anticipated
daily vehicle volume.Maintain full compliance to the standard
operating procedures, while ensuring the safety and security of
vehicles and keys at all times.Prepare and process daily paperwork
according to audit compliance standards.Quickly distinguish vehicle
make and models; have a general knowledge of vehicle
operations.Ensure that drive lanes and crosswalks are clean of
debris, water, oil spills, etc.Report any known accidents, observed
or suspected violations of Company policy, safety hazards or any
unusual occurrence to the Facility Manager.Review damage
claims.Assist with hiring, training, and coaching an excellent
valet team.Substitute for any position, if necessary.Complete other
duties as needed.Qualifications:To perform this job successfully,
an individual must be able to perform each essential duty
satisfactorily. The requirements listed below are representative of
the knowledge, skill, and/or ability required.Education/Experience
Required: High School Graduate. A minimum of six months of valet
experience preferred.Availability to Work: Special shift
requirements, if any, will vary depending on a location's hiring
needs. If applicable, availability to work 2nd shift, 3rd shift
and/or week-ends may be required.License Requirement: Must possess
a valid state-issued driver's license with current address and
acceptable driving record.Oral Communication: Speaks clearly;
Listens and gets clarification; Responds well to questions.Written
Communication: Writes clearly and informatively; Able to read and
interpret written information.Guest Service: Have a strong guest
orientation and positive attitude. Able to responds to requests for
service and assistance in a courteous and professional
manner.Adaptability: Adapts to changes in the work environment;
Able to deal with change, delays, or unexpected events.Judgment:
Exhibits sound and accurate judgment.Physical Demands: The physical
demands described here are representative of those that must be met
by an employee to successfully perform the essential functions of
this job. Reasonable accommodations may be made to enable
individuals with disabilities to perform the essential
functions.While performing the duties of this job, the employee is
regularly required to stand; walk; and use hands to handle cash and
equipment. The employee is occasionally required to sit and climb
or balance. The employee must occasionally lift and/or move up to
25 pounds.SP+ is an equal opportunity employer committed in policy
and practice to recruit, hire, train, and promote, in all job
classifications, without regard to race, color, ancestry, religion,
sex, age, national origin, citizenship status, marital status,
sexual orientation, veteran status, gender identity, disability or
other classes protected by federal or state law. SP+ does not
tolerate harassment or retaliation against any employee or
applicant based on these characteristics or because the individual
exercised their EEO rights.Location : US-MA-CAMBRIDGE
Keywords: SP Plus Corporation, Cambridge , Assistant Facility Manager, Valet Operations, Executive , Cambridge, Massachusetts
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