Bilingual Account Manager

Company: EF Go Ahead Tours
Location: Cambridge
Posted on: November 26, 2022

Job Description:

Group Sales Bilingual AccountManager[Spanish/English]EFGo Ahead ToursCambridge, MA*January 9, 2023 Start Date*Application Deadline: December 19, 2022**For consideration, applicants must live/relocate to the state of Massachusettsprior to their start dateAt EF Go Ahead Tours we believe youre never too old to be a student of the world. For 30years we have guided individuals across the globe through carefully crafted group travel. Our travelers range from young professionals to retirees, solo travelers to entire families, travel enthusiasts to those stepping off their first flight. We believe that the best way to learn about the world is to experience it. Every day we come to work hoping to help as many people as possibledo just that.The Role:In the role of Account Manager, you will use your keen attention to detail to support Group Coordinators in preparation for their trip. You will manage the pre-departure details of the group and follow through with requests to ensure a beautiful customer experience from enrollment through departure. As an Account Manager, you will be able to participate in the Sales Development Leadership Program. This is designed to accelerate the careers of high-performing candidates and prepare them for leadership in business. You will play a critical role in developing customer acquisition and retention strategies and identifying opportunities to improve the customer experience. Benefits of the program include training in sales, product development, marketing, and industry trends as well as presentations and public speaking opportunities. This is a great way to build your career with a global leader!Key Tasks:

• Manage group trips within your region by speaking with Group Coordinators about service revenue and other pre-departure questions
• Set correct expectations by providing detailed information to travelers to ensure they have a full understanding of each component of the trip prior to departure
• Initiate and follow-up on Group requests as the liaison between Group Coordinators and internal EF Go Ahead departments
• Maintain an in-depth knowledge of our product, processes, and internal systems
• Support efforts to grow the Groups Travel Program by utilizing the sales process to encourage Group Coordinators to set up future toursASuccessful Groups AccountManagerWillBe:
  • Fluent in both written and spoken Spanish and English. The majority of this role will be performed in English but Spanish will be called upon from time to time to be able to accommodate our Spanish speaking travelers
  • A self-starter who is confident and decisive when faced with a challenge
  • A positive presence with strong verbal & written communication skills
  • A creative problem solver with a Nothing is Impossible attitude & solutions-oriented mindset
  • A fan of details and organization
  • A natural relationship builder who can foster loyalty
  • A competitive mind who is always on the hunt for new business opportunities and is eager to contribute to regional growth
  • A goal-hitter who understands how to get the job doneWhy Youll Love Working Here: Perks, Benefits and Earning PotentialWork in our North American Headquarters where youll enjoy comprehensive professional development, frequent social programming, and employee-run social groups (including our many EF-finity groups).In addition, you can expect:
    • Paid International Business Travel opportunities
    • Eligibility for our Workplace Flexibility Program: our pilot hybrid work model with up to two days working from home per week, after your initial onboarding
    • Robust professional growth opportunities including monthly trainings, workshops, and inspiring talks with global leaders and experts
    • Three weeks paid vacation your first year (four weeks starting in year two) and nine paid holidays
    • 25% company match on your 401(k)
    • Excellent medical, dental, and vision coverage, along with life and disability insurance
    • Paid international business travel
    • Wellness benefits and a yearly fitness reimbursement
    • EF program discounts including travel, language schools, childcare, and more
    • Dependent care, healthcare, and commuter flexible spending accounts (FSAs)
    • Discounts at local venues and businesses
    • Compensation:First-year Account Managers have an on-target earning potential of $60,000 (base salary starting at $45,000 and $15,000 bonus potential). In addition, there is uncapped bonus for exceeding sales goals. OTE increases to $65,000 after 12 months. Full comp plan details, and future earning potential, will be reviewed during the interview process.About EF Education FirstAt EF we believe that the world is better when people try to understand one another. Since 1965, we have helped millions of people see new places, experience new cultures, and learn new things about the world and about themselves. Our culturally immersive education programsfocused on language, travel, cultural exchange, and academicsturn dreams into international opportunities.When you join EF, you join a multicultural and diverse community working across 600 schools and offices in 50 countries, all with one shared mission of opening the world through education. Whoever you are, whatever you are passionate aboutwe welcome you and want you to bring that to work every day. EF is proud to be an equal opportunity employer and we are committed to inclusion and belonging across race,ethnicity, gender identity/expression, sexual orientation, age, religion,ability, parental status,experienceandeverythingelse that makes you unique.Founded in Sweden in 1965, EF has schools and offices around the world, including hubs in Boston, London, Mexico City, So Paulo, Shanghai, Stockholm, Zrich, and more. Learn more at

Keywords: EF Go Ahead Tours, Cambridge , Bilingual Account Manager, Executive , Cambridge, Massachusetts