Associate Director, Patient Support Services Training - Rare Disease
Posted on: September 20, 2022
Job Description :
The Sanofi Associate Director, Patient Support Services (PSS)
Training, Rare Disease, reports to the Director, Commercial
Excellence and Training, Rare Disease and is based in Cambridge,
MA. Responsibilities include the support, assessment, design,
facilitation and execution of training initiatives for the PSS
team, US Rare Disease. The role partners with the PSS training and
leadership teams to ensure employees have the necessary skills,
tools and knowledge and will manage training related projects that
improve the effectiveness and efficiency of the PSS organization.
This role will focus on strategic planning and implementation of
best in class onboarding and skill- based training via eLearning,
live meetings, virtual training and on-demand training courses to
reinforce the competencies and enhance capabilities required to
meet business goals and customer needs. A proactive and
anticipatory approach is necessary to build and refine learning
Key Responsibilities Include:
Consult, assess, plan, design and execute new hire onboarding and
ongoing learning programs/offerings to advance PSS functional
knowledge, role capabilities and competencies including disease,
product, and reimbursement education and healthcare trends in
addition to customer interaction capabilities, and Patient Program
(PP) required training. The Associate Director of Training will
have responsibility for on-the-ground execution and deployment of
Implementation of best in class training and skill-based training
via eLearning, live trainings, classroom, virtual training and on
demand training courses including knowledge and skills
Coordination and direct responsibility in the development and
implementation of training strategies, tactical plans, training
content & curriculum in collaboration with PSS stakeholders,
subject matter experts and marketing to support the short- and
long-term objectives and continuous improvement initiatives of the
Patient Support Services team.
Provide train the train experiences where applicable.
Manage survey training feedback, attendance and metrics for all
department-wide trainings and onboarding experiences.
Develop and maintain a shared training team resource site.
Support training needs of department preceptors.
Manage the Review Committee process for all PSS training materials
to incorporate all appropriate regulatory and legal compliance
programs into the appropriate training program.
Establish and implement key metrics to track and communicate level
of value and impact of training and development initiatives to all
Select, develop, and manage relationships with key agency
Provide a high level of strategic analysis and planning with the
ability to work with and manage demands and expectations from
multiple internal customers.
Design certification training for relevant training programs.
15% field-based travel required.
BA/BS Degree required, preferably in life science field
5+ plus years of relevant pharmaceutical/biotech industry
experience with minimum of 3 years leading training efforts in
pharmaceuticals or biologics with background in product launches,
specialty pharmacy, healthcare industry or customer engagement
Knowledge of adult learning principles and instructional design and
demonstrated experience in their use when developing training
Experience leading design and delivery of national home-office
and/or field based training for minimum of 3 years including
experience with distance learning and Learning Management
Exceptional facilitation and presentation skills
Ability to influence, collaborate and interact effectively with
leadership team and multiple key stakeholders across PSS and
marketing in order to align on objectives and provide consistent
Demonstrated excellence in project management and effectively
managing multiple projects/priorities including budgeting and
actual spend against budget is required
Experience working with learning support technology such as
e-learning and m-learning software and virtual classroom
5+ years of experience as an instructional designer/adult educator.
Experienced learning strategist.
Strong working knowledge of effective adult learning principles,
immersion learning, virtual learning, e-learning design and
training technologies and recommend appropriate updates to tactics
Experience designing training curriculum and implementing knowledge
assessments and certification programs
Experience using authoring tools such as Articulate, Captivate,
Training experience in healthcare industry in areas of rare
disease, product launches, healthcare industry, reimbursement or
customer engagement strongly preferred
Vendor management experience
SharePoint site development
Review Committee/Promotional Review Board experience
As a healthcare company and a vaccine manufacturer, Sanofi has an
important responsibility to protect individual and public health.
All US based roles require individuals to be fully vaccinated
against COVID-19 as part of your job responsibilities.
According to the CDC, an individual is considered to be "fully
vaccinated" fourteen (14) days after receiving (a) the second dose
of the Moderna or Pfizer vaccine, or (b) the single dose of the
J&J vaccine. Fully vaccinated, for new Sanofi employees, is to
be fully vaccinated 14 DAYS PRIOR TO START DATE.
Sanofi Inc. and its U.S. affiliates are Equal Opportunity and
Affirmative Action employers committed to a culturally diverse
workforce. All qualified applicants will receive consideration for
employment without regard to race; color; creed; religion; national
origin; age; ancestry; nationality; marital, domestic partnership
or civil union status; sex, gender, gender identity or expression;
affectional or sexual orientation; disability; veteran or military
status or liability for military status; domestic violence victim
status; atypical cellular or blood trait; genetic information
(including the refusal to submit to genetic testing) or any other
characteristic protected by law.
At Sanofi diversity and inclusion is foundational to how we operate
and embedded in our Core Values. We recognize to truly tap into the
richness diversity brings we must lead with inclusion and have a
workplace where those differences can thrive and be leveraged to
empower the lives of our colleagues, patients and customers. We
respect and celebrate the diversity of our people, their
backgrounds and experiences and provide equal opportunity for
Keywords: Sanofi, Cambridge , Associate Director, Patient Support Services Training - Rare Disease, Executive , Cambridge, Massachusetts
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