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Convention Services Manager

Company: Sonesta International Hotels Corporation
Location: Cambridge
Posted on: September 19, 2022

Job Description:

Job Description Summary

Ensures the Conference Services department is in operational level in regards to service procedures and Sonesta Hotel Standards. Maintains close communication with the Director of Food & Beverage, Banquet Department, Outlet Managers, Convention Services, Sales Managers, and Executive Chef.

Job Description

  • Maintains relationships with past local individuals to promote and establish social and convention business.
  • Meets with potential clients in order to book definite catering events.
  • Responsible for arranging all food & beverage details for functions assigned.
  • Coordinates and supervises the preparation, presentation, and service of food and beverage products of functions to ensure highest quality at all times.
  • Works with clients to prepare menus and floor plans and assists them in other needs as flowers, photographers, and entertainment.
  • Monitor the performance of the events through verifications and analysis of customer satisfaction systems.
  • Reviews with all Managers any information of past, present and upcoming events.
  • Coordinates functions and activities with other department heads as appropriate.
  • Implement a daily, weekly, and monthly checklist for the catering department. Ensures follow up to attain maximum quality and efficiency.
  • Keeps aware of trends, systems, practices and equipment in food & beverage through trade literature and actual visits.
  • Ensures that all BEO's and paperwork has been completed properly.
  • Assists the Director of Conference Management with budgets and forecasts.
  • Daily inspection of meeting rooms for physical appearance/maintenance needs (burned out light bulbs, broken furniture, aligned tables, flowers, plants, clean windows. Etc. )
  • Communicates the cleaning needs for the physical part of the meeting rooms.
  • Communicates all maintenance needs of all meeting rooms.
  • Understands any requests from guests such as any frequent function requests, specially prepared menus.
  • Ensures proper billing to guest folios and master accounts.

    Additional Job Description
    • Adheres to all Royal Sonesta Boston Safety and Sanitation Guidelines.
    • Other duties and responsibilities may be assigned. The employee is expected to work in other areas of the hotel when needed to assist operations to perform job duties not necessarily contained in this job description.


      Sonesta recognizes that benefits play a vital role in helping ensure the health and financial security of employees and their families. We offer a variety of benefits to our employees including:

      • Medical, Dental and Vision Insurance
      • Health Savings Account with Company Match
      • 401(k) Retirement Plan with Company Match
      • Paid Vacation and Sick Days
      • Sonesta Hotel Discounts
      • Educational Assistance
      • Paid Parental Leave
      • Company Paid Life Insurance
      • Company Paid Short Term and Long Term Disability Insurance
      • Various Employee Perks and Discounts

        Upon submitting your application, please ensure you complete a full application in addition to attaching a resume. Incomplete applications received will not be considered.

Keywords: Sonesta International Hotels Corporation, Cambridge , Convention Services Manager, Executive , Cambridge, Massachusetts

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