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Senior Branch Manager

Company: Massachusetts Institute of Technology
Location: Cambridge
Posted on: August 7, 2022

Job Description:

SENIOR (REGIONAL) BRANCH MANAGER, MIT Federal Credit Union (MITFCU), to provide leadership for, promote a positive working environment of cooperation and teamwork, and oversee the three MITFCU branches, branch manager(s), and working branch staff. Will take an active role in the development and implementation of operational consistencies to ensure performance uniformity of branch functions; drive branch performance, production growth, and superior member experience; and work with the contact center manager to coordinate cross-schedules and training of all member service staff. Responsibilities include creating and supporting a culture of service excellence; managing selected branch managers by providing ongoing individual coaching and training to assure service excellence, achievement of sales goals, and member retention; collaborating, as part of the management team, on achieving MITFCU's business goals, fostering teamwork, and strengthening relationships between frontline and support departments; ensuring branches comply with MITFCU's policies and procedures and adhere to all compliance and regulatory requirements; providing ongoing feedback and coaching to branch managers regarding employee relations, progressive discipline, staff development and performance; providing, evaluating, and driving recommendations to improve efficiencies; participating on and/or leading a variety of projects; and performing other duties assigned.

Keywords: Massachusetts Institute of Technology, Cambridge , Senior Branch Manager, Executive , Cambridge, Massachusetts

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