Senior Branch Manager
Company: Massachusetts Institute of Technology
Location: Cambridge
Posted on: August 7, 2022
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Job Description:
SENIOR (REGIONAL) BRANCH MANAGER, MIT Federal Credit Union
(MITFCU), to provide leadership for, promote a positive working
environment of cooperation and teamwork, and oversee the three
MITFCU branches, branch manager(s), and working branch staff. Will
take an active role in the development and implementation of
operational consistencies to ensure performance uniformity of
branch functions; drive branch performance, production growth, and
superior member experience; and work with the contact center
manager to coordinate cross-schedules and training of all member
service staff. Responsibilities include creating and supporting a
culture of service excellence; managing selected branch managers by
providing ongoing individual coaching and training to assure
service excellence, achievement of sales goals, and member
retention; collaborating, as part of the management team, on
achieving MITFCU's business goals, fostering teamwork, and
strengthening relationships between frontline and support
departments; ensuring branches comply with MITFCU's policies and
procedures and adhere to all compliance and regulatory
requirements; providing ongoing feedback and coaching to branch
managers regarding employee relations, progressive discipline,
staff development and performance; providing, evaluating, and
driving recommendations to improve efficiencies; participating on
and/or leading a variety of projects; and performing other duties
assigned.
Keywords: Massachusetts Institute of Technology, Cambridge , Senior Branch Manager, Executive , Cambridge, Massachusetts
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