Research Operations & Delivery Manager

Company: Forrester Research
Location: Cambridge
Posted on: June 24, 2022

Job Description:

It starts with an insatiable curiosity about clients, colleagues, and the future. At Forrester, we believe curiosity powers progress. Forresterites bring a diversity of opinions and the courage of their convictions to collaborate on the ideas and initiatives that change the course of business. As a trusted advisor to the most influential companies in the world, we live at the nexus of what's next. About This Role: This Research Operations and Delivery Manager will be the operational lead for a set of research teams, ensuring all operational aspects of IP creation and client delivery are planned and executed flawlessly. This role serves as a critical coordination point for research directors and group research directors, ensuring RAs are utilized effectively and all IP is scheduled, communicated, and delivered on time. This role will also coordinate RA support for client engagement through guidance sessions and ongoing EP client support. Job Description: Research associate leadership

• Lead and energize a team of three to seven RAs meeting regularly to discuss research projects, maintain standards, provide training, and review projects.
• Proactively help RAs prioritize their work and load balance efforts.
• Coach RAs to achieve product and personal development goals by tracking progress, offering direction, and acting as a sounding board.
• Act as a liaison to the research ops and enablement team providing input into RA training and enablement efforts.
• Research program management.
• Serve as the program manager for the research team's content plan, coordinating key milestones and deliverables of the portfolio.
• Coordinate team and/or service-level performance and operational reporting.
• Collaborate with internal ecosystem to ensure alignment and coordination between the research teams, publishing, editing, executive programs, and other parts of the Forrester ecosystem.
• Be available to troubleshoot problems or connect with ecosystem partners to remove roadblocks/obstacles as needed.
• Ensure internal systems and processes are updated accordingly (DocForce, SharePoint, etc.).
• Coordinate RA support for client engagement through guidance sessions and ongoing EP client support.
• Ensure RA-created guidance session notes and action plans are documented and of high quality.
• Directly contribute to select client-facing assignments and deliverables in collaboration with analysts and executive partners.
• Share important updates on client initiatives and/or engagement activities as they arise.
• Help identify and develop new "accelerate" IP opportunities (produce new tools, templates, recordings, etc.) by listening for common requests coming from EP or VIP/leader FD clients. Job Requirements:
  • A strong track record of academic achievement - a bachelor's degree as a minimum.
  • A strong understanding of the customer and employee experience issues facing organizations today and of big-picture trends in business and society.
  • The ability to work with a team under tight deadlines and handle multiple tasks.
  • The ability to lead a team of research associates and help them navigate the research process.
  • The ability to understand the executive partner role and help support their role.
  • Superior communication and writing skills. Forrester Research, Inc. is an Equal Opportunity/Affirmative Action Employer that is committed to equal employment opportunity for all qualified individuals without regard to race, color, religion, national origin, ancestry, sex, age, disability, sexual orientation, gender identity and expression, marital status, genetic information, military service, veteran status, or any other status protected by applicable law. Minorities, Women, Individuals with Disabilities, and Veterans are especially encouraged to apply. Sorry the Share function is not working properly at this moment. Please refresh the page and try again later.

Keywords: Forrester Research, Cambridge , Research Operations & Delivery Manager, Executive , Cambridge, Massachusetts