Account Manager
Company: Securitas Critical Infrastructure Services, Inc.
Location: Cambridge
Posted on: June 22, 2022
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Job Description:
JOB SUMMARY: Manages the security services and related
operations provided to an assigned account including client service
and problem resolution, service enhancement and expansion, new
business development, operational effectiveness, preparation of
post orders, staffing, scheduling, supervision and training.
Distinguishing Characteristics: Performs a variety of management
functions for assigned account; may be assigned a rank, as defined
by client contract. Does not perform Security Officer duties except
on a limited, relief or emergency basis. ESSENTIAL FUNCTIONS: - The
functions listed describe the business purpose of this job.
Specific duties or tasks may vary and be documented separately. The
employee might not be required to perform all functions listed.
Additional duties may be assigned, and functions may be modified,
according to business necessity. - All assigned duties or tasks are
deemed to be part of the essential functions, unless such duties or
tasks are unrelated to the functions listed, in which case they are
deemed to be other (non-essential) functions. - Employees are held
accountable for successful job performance. Job performance
standards may be documented separately, and may include functions,
objectives, duties or tasks not specifically listed herein. - In
performing functions, duties or tasks, employees are required to
know and follow safe work practices, and to be aware of company
policies and procedures related to job safety, including safety
rules and regulations. Employees are required to notify superiors
upon becoming aware of unsafe working conditions. - All functions,
duties or tasks are to be carried out in an honest, ethical and
professional manner, and to be performed in conformance with
applicable company policies and procedures. In the event of
uncertainty or lack of knowledge of company policies and
procedures, employees are required to request clarification or
explanations from superiors or authorized company representatives.
1. Serves as a key point of client contact to ensure the delivery
of high quality customer service for assigned account; evaluates
service quality and initiates any necessary corrective action in a
timely manner. 2. Meets regularly with client representatives for
status updates; addresses any actual or potential problems; assists
line management in negotiation of client contract; provides support
during client start-up; supports security planning, assessments and
surveys; reviews and updates post orders. 3. Oversees, coordinates
with line management, and participates in the recruitment,
selection, orientation, training, development and retention of high
caliber staff; acts to ensure that each staff member is treated
with dignity and respect; plans, assigns, and directs work; coaches
employees and carries out disciplinary actions, as necessary. 4.
Assists in development and administration of budget in relation to
assigned account. 5. Maintains a positive, professional environment
in full compliance with applicable laws, regulations, policies and
procedures; acts to ensure that staff members understand and comply
with applicable laws, regulations, policies and procedures. 6.
Within scope of client contract and assigned duties, authorizes
appropriate expenditures including equipment, supplies, and
vehicles; acts to ensure that vehicles are properly maintained and
administers driver training; acts to ensure that there is an
adequate inventory of uniforms, radios, and other supplies and
equipment; maintains and submits payroll records and other
associate and business information. 7. Prepares and coordinates
staffing schedules for account, in collaboration with line
management as necessary; acts to ensure that scheduling is handled
effectively to meet client requirements while controlling labor
costs; reviews Security Officer site reports to verify post orders
and client directives have been satisfactorily followed; personally
inspects all posts as part the evaluation of security staff. 8.
Provides input to company initiatives; promptly assists in the
resolution of legal, financial, human resources, and administrative
issues. 9. Performs tasks and duties of a similar nature and scope
as required for assigned account. MINIMUM QUALIFICATIONS AT ENTRY
Additional qualifications may be specified and receive preference,
depending upon the nature of the position. MINIMUM HIRING
STANDARDS: - Must be at least 18 years of age. - Must have a
reliable means of communication (i.e., pager or phone). - Must have
a reliable means of transportation (public or private). - Must have
the legal right to work in the United States. - Must have the
ability to speak, read, and write English. - Must have a High
School Diploma or GED. If not, must be willing to complete the GED
program within six months. - Must be willing to participate in the
Company's pre-employment screening process, including drug screen
and background investigation. Education/Experience: Associate's
Degree and 3 years of responsible experience in the security
industry and/or business management, or an equivalent combination
of education and experience sufficient to perform the essential
functions of the job, as determined by the company. Additional
relevant experience can be substituted for the required education
on the basis of one calendar year of experience for one academic
year of education. Competencies (as demonstrated through
experience, training, and/or testing): - If required for assigned
accounts, must be able to meet and continue to meet any applicable
state, county and municipal licensing requirements for Security
Officers. - Must be able to meet and continue to meet requirements
for specific skills, certifications or authorizations specified for
the assigned accounts. - Knowledge of security operations and
procedures. - Knowledge of supervisory practices and procedures. -
Skill in staff supervision, including assigning work and providing
training and discipline. - Ability to provide positive direction
and motivate performance. - Understanding of a variety of security
and safety devices and controls. - Ability to track and maintain
schedule assignments. - Ability to maintain professional composure
when dealing with unusual circumstances. - Knowledge of business
operations management and human resources administration. - Use of
personal computer and spreadsheet software. - Ability to synthesize
business/financial data and develop recommendations. - Planning,
organizing and leadership skills. - Oral and written communications
skills. - Strong customer service and service delivery orientation.
- Ability to interact effectively at various social levels and
across diverse cultures. - Ability to be an effective leader and
member of project teams. - Ability to take initiative and achieve
results. - Ability to carry out multiple assignments concurrently.
- Ability to adapt to changes in the external environment and
organization. WORKING CONDITIONS (Physical/Mental Demands): With or
without reasonable accommodation, requires the physical and mental
capacity to perform effectively all essential functions. In
addition to other demands, the demands of the job include: -
Maintaining composure in dealing with authorities, executives,
clients, staff, and the public, occasionally under conditions of
urgency and in pressure situations. - Must undergo and meet company
standards for background and reference checks, controlled substance
testing, and behavioral selection survey. - Ability to handle
multiple tasks concurrently. - Handling and being exposed to
sensitive and confidential information. - May require regular use
of vehicle and frequent travel in the performance of duties. -
Regular talking and hearing. - Frequent lifting and/or moving up to
10 pounds and occasional lifting and/or moving up to 25 pounds. -
Walking, reaching with hands and arms, stooping, kneeling,
crouching and crawling. - Close vision, distance vision, and
ability to adjust focus. - Conducting oral presentations and group
meetings. - Directing, motivating, training, coaching, and
disciplining staff in a positive manner. - Reading and analyzing
reports and financial data, including related computer usage. -
Responding on an on-call basis to emergencies and incidents at all
hours. EOE/M/F/Vet/Disabilities Please apply using Chrome, Safari,
or Firefox.
Keywords: Securitas Critical Infrastructure Services, Inc., Cambridge , Account Manager, Executive , Cambridge, Massachusetts
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