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WW Manager, MSS Client & Service Management

Company: IBM Computing
Location: Cambridge
Posted on: May 11, 2022

Job Description:

IBM WW Manager, MSS Client & Service Management in Cambridge , Massachusetts Introduction At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most challenging problems? If so, lets talk. Your Role and Responsibilities The WW Manager, MSS Client & Service Management will be accountable for managing the Global Managed Security CSM Team. This individual will be responsible for managing a core team responsible for critical operational competencies such as SLA reporting, Problem Management Program, key critical business processes and other SOC back-end processes. This individual will be responsible for continuing to drive forward the team objective of delivering positive client interactions resulting in increased client satisfaction, client retention and growth. In this role, the individual will collaborate across teams on initiatives to improve business objectives and better integration for client delivery. They will be responsible for identifying, setting, and overseeing strategic initiatives within client service management. They will be tasked with driving increased client satisfaction, retention, and growth through team initiatives Candidate Profile: IBM Security Services seeks to hire an experienced leader who has successfully managed complex, global projects and managed resources and teams. This individual shall have a high energy level and excellent communication skills. This individual shall possess the following: Strong organization, leadership, and team collaboration Ability to identify areas of improvement to align with business goals and priorities Excellent oral and written communications skills Ability to develop strong relationships across global teams Demonstrated experience working collaboratively in a large organization and matrix environment Ability to travel as needed If you are hired into a Colorado work location, the anticipated compensation range for the position $90,000 to $140,000 is based on a full-time schedule. Your ultimate compensation may vary depending on your job-related skills and experience. For part time roles, the compensation will be adjusted appropriately. Required Technical and Professional Expertise Bachelor's Degree in Information Security or Business/Management or similar work experience At least 1 year experience in Leadership and Management At least 2 years experience in Service Delivery Excellent written and verbal communication skills with exceptional attention to detail. Preferred Technical and Professional Expertise Bachelor's Degree in Information Technology or Business/Management At least 2 years experience in Leadership and Management At least 3 years experience in Service Delivery About Business UnitIBM's Cloud and Cognitive software business is committed to bringing the power of IBM's Cloud and Watson/AI technologies to life for our clients and ecosystem partners around the world. IBM provides you with the most comprehensive and consistent approach to development, security and operations across hybrid environments-with complete software solutions for business and IT operations, development, data science, security, and management. Our experts and software capabilities help organizations develop applications once and deploy them anywhere, integrate security across the breadth of their IT estate, and automate operations with management visibility. With IBM, you also have access to new skills and methods, governance and management approaches, and a deep ecosystem of industry experts and partners. This job requires you to be fully COVID-19 vaccinated prior to your start date, where legally permissible. Proof of vaccination status will be required. If you are unable to be vaccinated due to medical, pregnancy or religious reasons, we offer accommodations in accordance with applicable law. Your Life @ IBMAre you craving to learn more? Prepared to solve some of the world's most unique challenges? And ready to shape the future for millions of people? If so, then it's time to join us, express your individuality, unleash your curiosity and discover new possibilities. Every IBMer, and potential ones like yourself, has a voice, carves their own path, and uses their expertise to help co-create and add to our story. Together, we have the power to make meaningful change - to alter the fabric of our clients, of society and IBM itself, to create a truly positive impact and make the world work better for everyone. It's time to define your career. About IBMIBM's greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we're also one of the biggest technology and consulting employers, with many of the Fortune 50 companies relying on the IBM Cloud to run their business. At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it's time for you to join us on our journey to being a responsible technology innovator and a force for good in the world. Location StatementIBM offers a wide range of resources for eligible IBMers to thrive both inside and outside of work. In addition to a competitive benefits program consisting of medical and life insurance, retirement plans, and time off, eligible employees may also have access to: *12 weeks of paid parental bonding leave. Family care options are also available to support eligible employees during COVID-19. *World-class training and educational resources on our personalized, AI-driven learning platform. IBM's learning culture supports your restless attitude to grow your skills and build the depth and scale of knowledge needed to achieve your career goals. *Well-being programs to support mental and physical health. *Financial programs that empower you to plan, save, and manage your money (including expert financial counseling, 401(k), IBM stock discount, etc.). *Select educational reimbursement opportunities. *Diverse and inclusive employee resource groups where you can network and connect with IBMers across the globe. *Giving and volunteer programs to benefit charitable organizations and local communities. *Discounts on retail products, services, and experiences. We consider qualified applicants with criminal histories, consistent with applicable law. IBM will not be providing visa sponsorship for this position now or in the future. Therefore, in order to be considered for this position, you must have the ability to work without a need for current or future visa sponsorship. Being You @ IBMIBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

Keywords: IBM Computing, Cambridge , WW Manager, MSS Client & Service Management, Executive , Cambridge, Massachusetts

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