Technology Support Engineer
Company: Takeda
Location: Cambridge
Posted on: November 20, 2023
Job Description:
By clicking the "Apply" button, I understand that my employment
application process with Takeda will commence and that the
information I provide in my application will be processed in line
with Takeda's Privacy Notice and Terms of Use . I further attest
that all information I submit in my employment application is true
to the best of my knowledge.
Job Description
OBJECTIVES/PURPOSE
- Supports solutions engineers on one or more software
applications.
- Participates and executes technical standard analysis,
implementation and evaluation of small-scale solution projects
within technical area of expertise on the following areas:
- End User Support
- Hardware troubleshooting and repair
- Operating systems and software
- Tools and processes
ACCOUNTABILITIES:
- Investigates issues, analyzes solutions and implements
technical changes on small projects.
- Analyses requirements, and maintains , tests, debugs and
integrates application components.
- Supports on making decisions on guidelines and policies, and
may look to others to help in the support of making
decisions.
- Performs technical analysis and design, modifies and/or
configures software and hardware solutions according to Takeda
standards, typically executed in a defined project.
- Provides application software development services or related
technical support in solutions maintenance or in a defined
project.
- Supports the delivery of business solutions deployment to
production, handle IMACD-processes of End User Equipment and IT
Asset Management.
- Serve as local hands on support for the managed IT
infrastructure and the End User Equipment.
- Support on meeting rooms and meeting events
- Ensures that system improvements are successfully
implemented.
- Develops and maintains support documentation according to
Takeda Quality Management System (QMS), Software Development Life
Cycle (SDLC) and IT Project Life Cycle (ITPLC) standards, policies
and procedures.
- Works under moderate guidance and direction.
- Understands key IT and Business objectives / goals and uses
this knowledge within its own working field.
RELATED TO THIS ROLE
- Provide regular updates on planned Initiatives and reports on
Technology Operations and projects.
- Ensure data accuracy on managed services
DIMENSIONS AND ASPECTS
Technical/Functional (Line) Expertise
- Operational knowledge of IT infrastructure and operations
including desktop, server, operating systems, LAN/WAN, print,
collaboration, and unified communication services.
Leadership
- Oversee day-to-day operations and performance
- Objective performance self-evaluation
- Develop self and colleagues by available trainings and
knowledge sharing.
- Support training needs identified with the business.
- Provide Voice of the Customer feedback and continuous
improvement opportunities.
EDUCATION, BEHAVORIAL COMPETENCIES AND SKILLS:
Required:
- Associate degree or equivalent.
- 1 to 3 years of relevant experience.
- Good oral and written communications skills, with analytical
and problem solving skills.
- Ability to write and speak in the English and local
language.
- Efficient time management and coordination of tasks, working in
a global IT environment.
- Ability to gain working knowledge of IT solutions and grows
expertise in the subject matter area.
- Professional vocational training in Computer Science.
- Work continuously to enhance own skills and take proactive
ownership
- Excellent customer management skills
Preferred:
- Bachelor Degree /Masters
- Working knowledge of ITIL
- Pharmaceutical industry and/or drug development business
experience is a plus.
LICENSES/CERTIFICATIONS:
PHYSICAL DEMANDS:
TRAVEL REQUIREMENTS:
- Access to transportation.
- Travel to other Takeda locations could be required
EEO Statement
Takeda is proud in its commitment to creating a diverse workforce
and providing equal employment opportunities to all employees and
applicants for employment without regard to race, color, religion,
sex, sexual orientation, gender identity, gender expression,
parental status, national origin, age, disability, citizenship
status, genetic information or characteristics, marital status,
status as a Vietnam era veteran, special disabled veteran, or other
protected veteran in accordance with applicable federal, state and
local laws, and any other characteristic protected by law.
Locations
USA - MA - Alewife - BIO OPS
Worker Type
Employee
Worker Sub-Type
Regular
Time Type
Full time
Keywords: Takeda, Cambridge , Technology Support Engineer, Engineering , Cambridge, Massachusetts
Didn't find what you're looking for? Search again!
Loading more jobs...
