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Specialist- Tech Support Engineer

Company: L3 Technologies
Location: Cambridge
Posted on: May 26, 2023

Job Description:

Job Title: Spec. Tech Support Engineer-- AUV Customer Support Engineer
Job Code: TSP3
Job Location:Fall River, MA
Job Description:
The position of AUV Customer Support Engineer has the responsibility of interfacing with customers (phone, email, in-person), troubleshooting, diagnosing, and repairing which includes wiring of electro/mechanical sub-assemblies, major assemblies and full systems of currently fielded IVER AUVs/UUVs through RMAs.
Position will also require sufficient hands-on support for launching and recovering UUVs from near shore and from vessels, post-mission analysis and interfacing with existing IVER AUV operators, including active participation in field exercises, operator training and coordinating ongoing technical support.
Essential Functions:

  • Interface with customers on behalf of L3Harris AUV Systems/OceanServer for troubleshooting, payload diagnostics and vehicle behavior validation.
  • Perform complex operations of diagnosing and repairing of current and legacy fielded hardware/software/firmware.
  • Work from drawings, manufacturing procedures, schematics and verbal instructions.
  • Install software, including proprietary device drivers, Windows Operating systems, and configure for test executing.
  • Perform Factory/Government Acceptance Testing (FAT/GAT) with clear documentation of AUV/UUV vehicle's performance after completed repair.
  • Assists engineering with bench & field testing of current and new AUV/UUV payloads and behaviors development.
  • Assists production with bench & field testing of production AUV/UUV.
  • Interfaces with management, engineering and fellow support/field associates.
  • Give feedback on best practices for improved diagnostic and repair turn-around times.
  • Performs simple to complex rework, assemble complex assemblies, and have excellent soldering & crimping techniques. Assist in integration and testing of new AUV/UUV payloads
  • Provide input and recommendations for Internal Research and Development (IRAD) priorities and support business growth by researching and responding to customer solicitations.
  • Provide operator level maintenance and rudimentary hardware tech support for IVER AUV/UUV's at customer site Qualifications:
    • Bachelor's Degree in an Engineering or related technical discipline and a minimum of 4 years of prior related experience
    • Previous customer support / repair experience in the technical / robotics field
    • Must be a US Citizen and be able to obtain a secret level security clearance.
    • Ability to travel (US and International) approximately: 10%. Preferred Additional Skills:
      • Lifts, moves or manipulates heavy parts and assemblies ranging to 50 lbs.
      • Comfort operating from a variety of vessels (10-feet to 60-feet in length)

Keywords: L3 Technologies, Cambridge , Specialist- Tech Support Engineer, Engineering , Cambridge, Massachusetts

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