Specialist- Tech Support Engineer
Company: L3 Technologies
Location: Cambridge
Posted on: May 26, 2023
Job Description:
Description:
Job Title: Spec. Tech Support Engineer-- AUV Customer Support
Engineer
Job Code: TSP3
Job Location:Fall River, MA
Job Description:
The position of AUV Customer Support Engineer has the
responsibility of interfacing with customers (phone, email,
in-person), troubleshooting, diagnosing, and repairing which
includes wiring of electro/mechanical sub-assemblies, major
assemblies and full systems of currently fielded IVER AUVs/UUVs
through RMAs.
Position will also require sufficient hands-on support for
launching and recovering UUVs from near shore and from vessels,
post-mission analysis and interfacing with existing IVER AUV
operators, including active participation in field exercises,
operator training and coordinating ongoing technical support.
Essential Functions:
- Interface with customers on behalf of L3Harris AUV
Systems/OceanServer for troubleshooting, payload diagnostics and
vehicle behavior validation.
- Perform complex operations of diagnosing and repairing of
current and legacy fielded hardware/software/firmware.
- Work from drawings, manufacturing procedures, schematics and
verbal instructions.
- Install software, including proprietary device drivers, Windows
Operating systems, and configure for test executing.
- Perform Factory/Government Acceptance Testing (FAT/GAT) with
clear documentation of AUV/UUV vehicle's performance after
completed repair.
- Assists engineering with bench & field testing of current and
new AUV/UUV payloads and behaviors development.
- Assists production with bench & field testing of production
AUV/UUV.
- Interfaces with management, engineering and fellow
support/field associates.
- Give feedback on best practices for improved diagnostic and
repair turn-around times.
- Performs simple to complex rework, assemble complex assemblies,
and have excellent soldering & crimping techniques. Assist in
integration and testing of new AUV/UUV payloads
- Provide input and recommendations for Internal Research and
Development (IRAD) priorities and support business growth by
researching and responding to customer solicitations.
- Provide operator level maintenance and rudimentary hardware
tech support for IVER AUV/UUV's at customer site Qualifications:
- Bachelor's Degree in an Engineering or related technical
discipline and a minimum of 4 years of prior related
experience
- Previous customer support / repair experience in the technical
/ robotics field
- Must be a US Citizen and be able to obtain a secret level
security clearance.
- Ability to travel (US and International) approximately: 10%.
Preferred Additional Skills:
- Lifts, moves or manipulates heavy parts and assemblies ranging
to 50 lbs.
- Comfort operating from a variety of vessels (10-feet to 60-feet
in length)
Keywords: L3 Technologies, Cambridge , Specialist- Tech Support Engineer, Engineering , Cambridge, Massachusetts
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