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Technical Writer (Remote or Hybrid options available)

Company: UL
Location: Cambridge
Posted on: November 19, 2022

Job Description:

At UL, we know why we come to work.
Thousands of us around the world wake up every day with a common purpose: to make the world a safer, more secure and sustainable place. Science is in our DNA; we are endlessly curious and passionate about seeking and speaking the truth. We take delight in knowing that our work makes a meaningful contribution to society, and we are proud that our culture is centred on integrity, collaboration, inclusion and excellence. UL stands at the forefront of technological advancement, and we are continually challenged to find new ways to foster innovation and positive change. Satisfying? Yes. Exciting? Absolutely!
The Environment & Sustainability team's mission and passion is to advance global sustainability. We believe that environmental health and safety around the world are a 21st century safety challenge and through our work we aim to bring positive change. We test & certify products to meet our health and sustainability standards. World's leading businesses come to us to support their transition to more circular approaches and carbon management. We develop software platforms that help our clients track and measure environmental, supply chain, health, and safety management and sustainability data.
As our global footprint and customer base continues to grow, we are looking to hire a Technical Writer, who will write online help for our UL360 Sustainability software solutions. You will be a member of our Professional Services department and work very closely with the Product Owners.
This role can be performed onsite in our offices or remotely depending on your preference!
What you'll learn & achieve:
--- Write online help that spans conceptual, reference, procedural, and programmatic topics as well as release notes.--- Write, maintain, edit and provide feedback on various types of documentation as needed, e.g. online help, best practice documents, release notes, software configuration guides, user guides and training presentations.--- Iteratively develop and follow corporate style guides.--- Understand your audience and user needs to produce useful technicalcontent.--- Work closely with the Technical Writing Team, Product Development, Developers, and Quality Assurance to create accurate and clear technical documentation.
What makes you a great fit:
--- Passionate about communicating technical information in an accessible way--- Interested in user needs--- Excellent written and oral communication skills--- Creative--- Organized, efficient, logical, and detail-orientated--- Excellent interpersonal skills (e.g. patient, energetic, and self-driven)--- Ability to clearly communicate complex concepts and processes using structured authoring methods--- Strong editing skills--- Basic understanding of XML
What you'll experience working at UL:
--- Mission: For UL, corporate and social responsibility isn't new. Making the world a safer, more secure and sustainable place has been our business model for the last 125+ years and is deeply engrained in everything we do.--- People: Ask any UL employee what they love most about working here, and you'll almost always hear, "the people." Going beyond what is possible is the standard at UL. We're able to deliver the best because we employ the best.--- Interesting work: Every day is different for us here as we eagerly anticipate the next innovation that our customers' create. We're inspired to take on the challenge that will transform how people live, work and play. And as a global company, in many roles, you will get international experience working with colleagues around the world.--- Grow & achieve: We learn, work and grow together with targeted development, reward and recognition programs as well as our very own UL University that offers extensive training programs for employees at all stages, including a technical training track for applicable roles.--- Total Rewards: Competitive remuneration, annual bonus, flexible working arrangements, annual paid leave, plus a strong commitment to corporate responsibility and sustainability efforts. All employees receive 2 Volunteer Days off per year to spend participating in an array of volunteer activities
Learn More:
Working at UL is an exciting journey that twists and turns daily. We thrive in the twists and revel in the turns. This is our every day. This is our normal. Curious? To learn more about us and the work we do, visit

Keywords: UL, Cambridge , Technical Writer (Remote or Hybrid options available), Engineering , Cambridge, Massachusetts

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