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Support Engineer II at TSP IT Services

Company: OneDigital Northeast
Location: Cambridge
Posted on: August 5, 2022

Job Description:

DescriptionSupport Engineer II TSP IT ServicesBoston, MAAbout the jobTSP IT Services ("TSP") is seeking a full-time Support Engineer II to deliver on our promise to support critical technology for our clients. The Support Engineer II provides essential, reliable IT support for our users via our help desk system.Why Choose UsYou'll be given the chance to work with driven, passionate people. Each one of us strives to view each and every interaction through the eyes of the client. We empower our staff to partner together to make smart, timely decisions. Ultimately, we believe in the power of technology to enrich the human experience. You'll be rewarded with a comprehensive benefits package including paid time off, medical, dental, vision insurance, flexible spending accounts, commuter benefits, 401k, paid holidays, training, education reimbursement and more.Support Engineer II ResponsibilitiesPromptly respond to incoming technical requests from clients in a courteous manner while keeping accurate documentation of resolutionQuickly isolate technical issues and utilize time management skills to triage and schedule help requests to meet SLAs while identifying trends and effective resolutions Assist Project Management team with project work accurately, on-time and within budgetOversee execution of assigned tasks and lend presence on jobs requiring an extra set of handsTake ownership of new or current products; train and coach team members on products At times, provide support and coverage for Support Technician I tasks Support Engineer II Minimum QualificationsBachelor's degree in Computer Science or equivalent experienceMinimum of 3-5 years of in-the-field experience with maintaining, troubleshooting, and supporting various technology environmentsExperience with communication and collaboration tools ranging from email to cloud-based software Proficient understanding of macOS and WindowsPrior experience working with ConnectWise or equivalent PSA/ticketing systemHands-on experience with setup, configuration and troubleshooting of firewalls, switches and peripheral networking hardwareStrong knowledge of network technologies involving Local Area Networks (LAN), Wide Area Networks (WAN) and Virtual Private Networks (VPN)Strong analytical, problem solving, organizational, and planning skillsExcellent interpersonal skills; ability to interact with personnel at all levelsThe passion to learn and growWillingness to work occasional nights and weekendMust be able to carry and lift up to 25 lbs.Ideal candidate will also have the following experience:Prior experience working within the Managed Services realm is highly desirableAbility to create a project plan from a high-level technical specification; ability to carry out project plans on time and report on work completedHands-on experience managing or servicing a Microsoft Office 365 or Google Workspace environmentPrior experience working with Jamf Pro, Kandji, or another MDM providerAbout TSPSince 1992, we've been providing clients with forward-thinking IT solutions and amazing smart homes with high-touch, personalized service. We're proud to have served a broad base of clients - from big names like Novartis, Accel, and the Boston Celtics, to dozens of smaller businesses and individuals. And we continue to evolve in order to meet our clients' changing IT, AV, and smart home needs.Our team of more than 15 professionals comes from a diverse range of backgrounds - they've worked as architects, Apple techs, audio producers, and business consultants in industries that include broadcasting, big pharma, and finance. This broad expertise leaves us uniquely qualified to think big picture about information technology and smart home tech. We do much more than solve problems; we serve as trusted advisors and strategists, managing for both the short and the long term. We empower our clients to reframe technology as a valuable asset that can produce more satisfied customers, loyal, engaged employees, and long-term competitive advantages.Disclaimers:Applicants, as well as position incumbents, who become disabled as defined under the Americans with Disabilities Act must be able to perform the essential job functions (as listed) either unaided or with the assistance of a reasonable accommodation to be determined by management on a case by case basis.TSP IT Services is committed to the principle of equal employment opportunity. Applicants for employment and employees are reviewed on their individual qualifications for a position. Under no circumstances will TSP IT Services discriminate against qualified persons on the basis of race, color, religious creed, retaliation, national origin, ancestry, sexual orientation, gender, gender identity/expression, disability, mental illness, genetics, choice of health insurance, marital status, age, veteran status, or any other basis prohibited under applicable law.

Keywords: OneDigital Northeast, Cambridge , Support Engineer II at TSP IT Services, Engineering , Cambridge, Massachusetts

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