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Senior Desktop Support Engineer

Company: oneZero Financial Systems
Location: Cambridge
Posted on: June 24, 2022

Job Description:

Job DescriptionSalary: Depending on Relevant ExperienceCome join oneZero Financial Systems! An exciting, fast-growing company with Headquarters in Cambridge MA, oneZero empowers banks, brokerages, and hedge funds with cutting-edge trade routing and execution technology. Our platform, deployed with 200+ entities globally, features a low-latency trading environment, integrations to the world's leading execution venues, and reliable IT infrastructure and technical support—all designed to be customized and scaled to serve any business model and any size of market participant. We take pride in our great work atmosphere and highly motivated team.oneZero is proud to have been named one of Business Intelligence Group's Best Places to Work 2021: see oneZero featured in e-Forex Magazine to learn more about the company and our dynamic team ( PurposeWe are looking for a Senior Technical Support Engineer to provide technical assistance to our employees (100+) worldwide. You will help install, upgrade and troubleshoot hardware and software systems. This role reports to the IT Operations Manager, performs senior level technical support and manages oversees enterprise-level technology projects. To succeed in this role, you should have a problem-solving attitude along with the ability to give clear technical instructions. You should also be familiar with remote troubleshooting techniques.A successful candidate will have detailed knowledge of Windows desktop software and hardware, with in depth understanding of Active Directory, GPO, Powershell, and other Microsoft related functions As part of a small team, this role will have a broad range of responsibilities and provide highly technical and complex solutions for a 24x7 financial service provider where uptime is mission critical. Ultimately, you will ensure prompt and accurate customer service and increase employee satisfaction.Responsibilities● Address user issues related to PC hardware, software and networking.● Use simple, step-by-step instructions and targeted questions, when conducting remote troubleshooting with employees.● Use alternate solutions and workarounds when unable to immediately diagnose and fix the root issue.● Be a source of escalation for junior staff and escalate unresolved issues to senior IT staff.● Support ISO 27001 Security related tasks for user administration, asset management, anti-virus scanning and reporting.● Use ticket and asset tracking systems consistent with corporate policies.● Ensure new hires hit the ground running, by providing the required accounts, software, and hardware for their role. ● Cloud / SaaS management - O365, Google, Duo, etc.● Help create technical documentation and manuals.● Occasional off-hours and weekend work as needed.Requirements● Proven work experience as a Desktop Support Engineer, Technical Support Engineer or similar role● Hands-on experience with Windows/Linux/Mac OS environments● Knowledge of network security practices and anti-virus programs ● Experience working with Windows Active Directory● Working knowledge of office automation products and computer peripherals, like printers and scanners● Excellent verbal and written communication skills● Ability to perform remote troubleshooting and provide clear instructions.● Excellent problem-solving and multitasking skills● Customer-oriented attitude● SaaS project rollout experience a plus.● Willingness to acquire new skills, learn new hardware and software, support teammates on IT and Network projects● 24x7 availability.OS: Windows Pro 10, MacHardware: DELL, Mac, SurfaceSoftware: Active Directory, PowershellCloud: AWS, Google, Azure

Keywords: oneZero Financial Systems, Cambridge , Senior Desktop Support Engineer, Engineering , Cambridge, Massachusetts

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