Senior Desktop Support Engineer
Company: oneZero Financial Systems
Location: Cambridge
Posted on: June 24, 2022
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Job Description:
Job DescriptionSalary: Depending on Relevant ExperienceCome join
oneZero Financial Systems! An exciting, fast-growing company with
Headquarters in Cambridge MA, oneZero empowers banks, brokerages,
and hedge funds with cutting-edge trade routing and execution
technology. Our platform, deployed with 200+ entities globally,
features a low-latency trading environment, integrations to the
world's leading execution venues, and reliable IT infrastructure
and technical support—all designed to be customized and scaled to
serve any business model and any size of market participant. We
take pride in our great work atmosphere and highly motivated
team.oneZero is proud to have been named one of Business
Intelligence Group's Best Places to Work 2021:
https://www.bintelligence.com/blog/2021/3/11/20-companies-named-2021-best-places-to-workPlease
see oneZero featured in e-Forex Magazine to learn more about the
company and our dynamic team (https://goo.gl/vbXw8i).Job PurposeWe
are looking for a Senior Technical Support Engineer to provide
technical assistance to our employees (100+) worldwide. You will
help install, upgrade and troubleshoot hardware and software
systems. This role reports to the IT Operations Manager, performs
senior level technical support and manages oversees
enterprise-level technology projects. To succeed in this role, you
should have a problem-solving attitude along with the ability to
give clear technical instructions. You should also be familiar with
remote troubleshooting techniques.A successful candidate will have
detailed knowledge of Windows desktop software and hardware, with
in depth understanding of Active Directory, GPO, Powershell, and
other Microsoft related functions As part of a small team, this
role will have a broad range of responsibilities and provide highly
technical and complex solutions for a 24x7 financial service
provider where uptime is mission critical. Ultimately, you will
ensure prompt and accurate customer service and increase employee
satisfaction.Responsibilities● Address user issues related to PC
hardware, software and networking.● Use simple, step-by-step
instructions and targeted questions, when conducting remote
troubleshooting with employees.● Use alternate solutions and
workarounds when unable to immediately diagnose and fix the root
issue.● Be a source of escalation for junior staff and escalate
unresolved issues to senior IT staff.● Support ISO 27001 Security
related tasks for user administration, asset management, anti-virus
scanning and reporting.● Use ticket and asset tracking systems
consistent with corporate policies.● Ensure new hires hit the
ground running, by providing the required accounts, software, and
hardware for their role. ● Cloud / SaaS management - O365, Google,
Duo, etc.● Help create technical documentation and manuals.●
Occasional off-hours and weekend work as needed.Requirements●
Proven work experience as a Desktop Support Engineer, Technical
Support Engineer or similar role● Hands-on experience with
Windows/Linux/Mac OS environments● Knowledge of network security
practices and anti-virus programs ● Experience working with Windows
Active Directory● Working knowledge of office automation products
and computer peripherals, like printers and scanners● Excellent
verbal and written communication skills● Ability to perform remote
troubleshooting and provide clear instructions.● Excellent
problem-solving and multitasking skills● Customer-oriented
attitude● SaaS project rollout experience a plus.● Willingness to
acquire new skills, learn new hardware and software, support
teammates on IT and Network projects● 24x7 availability.OS: Windows
Pro 10, MacHardware: DELL, Mac, SurfaceSoftware: Active Directory,
PowershellCloud: AWS, Google, Azure
Keywords: oneZero Financial Systems, Cambridge , Senior Desktop Support Engineer, Engineering , Cambridge, Massachusetts
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here to apply!
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