Senior End User Engineer
Company: TPA technologies
Posted on: June 21, 2022
The End User Engineer is responsible for assisting in the
enforcement of IT policy, deployment, and support of end-user
technology, including mobile devices, AWS workspaces, laptops,
tablets, and desktop devices; in order to ensure functionality for
the organization on a day to day basis. The End User Engineer will
take ownership and perform follow up on all assigned tasks and be a
Core technologies include: SCCM, Windows 10, AWS Workspaces, Apple
DEP, Active Directory, Azure VDI, Group Policy, Exchange Online, MS
InTune, Microsoft 365 and common cloud-enabled software, desktop
and laptop hardware, printers, iOS mobile devices, and desk
Participate in our ticketing system including logging, assigning,
troubleshooting and escalating tickets for hardware, software and
Advise and devise deployment solutions for the enforcement of IT
standards on any equipment connecting to company resources
Provide solutions in a timely manner via ticketing system,
telephone, face to face meetings or email.
Coordinate other IT resources to assist with projects as
Document procedures, standards, best practices, configurations,
settings, installation sequences and back-out instructions; ensure
documents are kept up to date.
Work with team members to understand patterns in support tickets
and enact solutions to prevent
Bachelor's degree in a related field or equivalent work experience
Strong technical background with the ability to solve IT related
Experience implementing and administering modern endpoint
Ability to communicate ideas, documentation, and resolutions with
clarity and concision.
Strong written and oral communication skills.
Demonstrated ability to effectively multi-task and manage his/her
time both independently as well as within a team environment.
Able to lift up to 50 pounds with or without a reasonable
Keywords: TPA technologies, Cambridge , Senior End User Engineer, Engineering , Cambridge, Massachusetts
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