Professional Service Engineer - Turbonomic

Company: IBM Computing
Location: Cambridge
Posted on: May 14, 2022

Job Description:

IBM Professional Service Engineer - Turbonomic in Cambridge , Massachusetts IntroductionAs one of our Professional Service Engineer (PSE), you will be responsible for implementing the Turbonomic platform and executing against our services framework as a dedicated on-site resource. You will serve as a technical representative providing tactical and operational guidance in the delivery and adoption of our solutions. The PSE role will provide knowledge transfer to our customers, ensure that customers serve as a positive reference and continue their operationalization and adoption of Turbonomic solutions, while driving realization and return on investment.As such, your technical abilities in enterprise data center environments supporting on-premise and public clouds are critical in delivering a well architected, well managed and successful deployment. This includes the troubleshooting of related issues, as well as answering any relevant technical questions. Your abilities to listen, consult, educate, and deliver enterprise level professionalism whilst documenting your work in support of our Service Framework and Agile Methodology will ensure long-term success for our customers.Your Role and ResponsibilitiesWork with customers to understand the constraints, business rules, and technical decisions that define their environment.Implement Turbonomic use cases within a customer's environment and assist the customer with defining, capturing, documenting and sharing the financial value provided by Turbonomic solutions.Identify opportunities within the customer's environment to extend Turbonomic adoption by understanding their projects and key business and technical objectives.Document all work with customers including overall value provided, run books, configuration guides, and executive summaries.Maintain current functional and technical knowledge of Turbonomic, virtualization, converged infrastructure, storage, networks, cloud, and other emerging technologies.Provide clear and constructive product feedback to Turbonomic Product Management and Engineering teams based on customer requirements.Assist with documenting best practices in developing and deploying Turbonomic solutions.Serve as a front-line technical liaison between customers and the Turbonomic Engineering and Product Management teams.Maintain all current Turbonomic certifications as required.Required Technical and Professional ExpertiseDemonstrated ability to work independently to plan, prioritize, coordinate, and manage multiple client engagement projects of varying degrees of complexity.Demonstrated ability to meet client expectations while adhering to defined corporate policies, practices, and processes.Demonstrated ability to implement project/program management practices (change requests, issue management, risk management, decision tracking and cost tracking).10+ years minimum experience in an infrastructure role with an understanding of hardware architecture and design.5 years minimum experience as a Technical Account Manager, Professional Services consultant, or Sales Engineer.Bachelor's Degree in Math, CS, Economics, Engineering or related field or equivalent experience.Proven ability to deliver on-site technical workshops to customer teams, confidently sharing knowledge and answering technical questions.Strong analytical, organizational and documentation skills.Excellent communications and interpersonal skills.Ability to travel up to 40% percent of the time.Preferred Technical and Professional ExpertiseCloud computing experience a plus.Exposed to highly regulated industries a plus.About Business UnitIBM's Cloud and Cognitive software business is committed to bringing the power of IBM's Cloud and Watson/AI technologies to life for our clients and ecosystem partners around the world. IBM provides you with the most comprehensive and consistent approach to development, security and operations across hybrid environments-with complete software solutions for business and IT operations, development, data science, security, and management. Our experts and software capabilities help organizations develop applications once and deploy them anywhere, integrate security across the breadth of their IT estate, and automate operations with management visibility. With IBM, you also have access to new skills and methods, governance and management approaches, and a deep ecosystem of industry experts and partners.This job requires you to be fully COVID-19 vaccinated prior to your start date, where legally permissible. Proof of vaccination status will be required. If you are unable to be vaccinated due to medical, pregnancy or religious reasons, we offer accommodations in accordance with applicable law.Your Life @ IBMAre you craving to learn more? Prepared to solve some of the world's most unique challenges? And ready to shape the future for millions of people? If so, then it's time to join us, express your individuality, unleash your curiosity and discover new possibilities.Every IBMer, and potential ones like yourself, has a voice, carves their own path, and uses their expertise to help co-create and add to our story. Together, we have the power to make meaningful change - to alter the fabric of our clients, of society and IBM itself, to create a truly positive impact and make the world work better for everyone.It's time to define your career.About IBMIBM's greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we're also one of the biggest technology and consulting employers, with many of the Fortune 50 companies relying on the IBM Cloud to run their business. At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it's time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.Location StatementIBM offers a wide range of resources for eligible IBMers to thrive both inside and outside of work. In addition to a competitive benefits program consisting of medical and life insurance, retirement plans, and time off, eligible employees may also have access to:*12 weeks of paid parental bonding leave. Family care options are also available to support eligible employees during COVID-19.*World-class training and educational resources on our personalized, AI-driven learning platform. IBM's learning culture supports your restless attitude to grow your skills and build the depth and scale of knowledge needed to achieve your career goals.*Well-being programs to support mental and physical health.*Financial programs that empower you to plan, save, and manage your money (including expert financial counseling, 401(k), IBM stock discount, etc.).*Select educational reimbursement opportunities.*Diverse and inclusive employee resource groups where you can network and connect with IBMers across the globe.*Giving and volunteer programs to benefit charitable organizations and local communities.*Discounts on retail products, services, and experiences.We consider qualified applicants with criminal histories, consistent with applicable law.IBM will not be providing visa sponsorship for this position now or in the future. Therefore, in order to be considered for this position, you must have the ability to work without a need for current or future visa sponsorship.Being You @ IBMIBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

Keywords: IBM Computing, Cambridge , Professional Service Engineer - Turbonomic, Engineering , Cambridge, Massachusetts