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Sr. Implementation Engineer (New Services Operations)

Company: Philips International
Location: Cambridge
Posted on: January 12, 2022

Job Description:

Sr. Implementation Engineer (New Services Operations) Job TitleSr. Implementation Engineer (New Services Operations)Job DescriptionIf you are a Colorado resident and this role is a field-based or remote role, you may be eligible to receive additional information about the compensation and benefits for this role, which we will provide upon request. You may contact 888-367-7223, option 5, for assistance.In this role, you have the opportunity to:Focus on operationalizing the sales & delivery of new services, together with the Market and thepartners.Services in this context may include scalable/industrialized and configurable commercialofferings, new business models or contract models linked to professional or equipmentmaintenance services or enabling capabilities.Contribute to the Philips strategy of transforming into a Solutions company by bringing newservices to life. You will work in a cross functional team with New Services Marketing andDevelopment to build an Operations blueprint, and with Markets, Businesses, and other partnersto implement the services according to the operations blueprint, detail (localize) for specificneeds and enable local Market to Order and Order to Cash processes in support of sales anddelivery of new services.You will be integrating and preparing the market introduction considering the customerexperience design, the scalability of the new offering, integration with infrastructure andcapabilities, and the lifecycle management of the service.You are responsible for (but not limited to):Service Creation--- Drive and support development and enablement of blueprint creation (process definition,including enabling tools & proposed organization setup, and refine these based onmarket-specific needs.--- Perform organizational capability gap analysis and be the interface between the projectsteam and stakeholders.--- Performing the translation of services blueprint, for the new services offering indevelopment, into organizational designs and scaling up approaches. Define the to bedeveloped organizational structures.--- Driving the full clarity and consistency on service business models and productconfiguration.--- Prepare and executing test-runs and pilot-runs of the service offering.--- Ensure feedback on new services, operations processes, and capabilities (blueprint) andcooperate to enhance the design. Participate in creation sessions to represent operationsand the market processes.Go-to-Market--- Create agreement on new service implementation with Market sales, back office andservice delivery.--- Drive alignment with Development, Operations, Finance and CS M2O and O2C BusinessProcess Experts on needed capabilities for market to order and service delivery andidentify gaps. Build a plan with the market, business, and functions to have thecapabilities in place.--- Ensures activation of aspects such as catalogue, supply chain operations.--- Ensure through coordination of training plans in alignment with partners that operationaldevelop market specific training plans for Market and Business back office and Field(Sales & Service Delivery functions involved in New Services), Coordinate trainingmaterial development, like procedures and work instruction & training executionYou are part of: The Services Innovation organization within Philips Services & Solutions DeliveryTo succeed in this role, you should have the following skills and experience:

  • Bachelor or master's degree in business or technical field and at least 5 years of experience
  • managing and executing implementation projects, preferably in a services environment
  • implementing one or more new services.
  • Understanding of services and solution business context and development processes with
  • advanced expertise of operational enabling and/or delivery processes (Market2Order &
  • Order2Cash).
  • Demonstrated work experience working in a corporate culture like Philips (or comparable
  • organization in a matrix structure.
  • Advanced project management experience with ability to manage (sub-) development
  • services project teams in multiple projects. Including plans and schedule management,
  • requirements management and management of pilot-test runs.
  • Ability to deploy new organizational designs to customer facing organizations (e.g., M2O,
  • O2C, partners in the value network).
  • Strong track record in documenting organizational and operational process setup (Blue
  • printing, Process modelling, Agreements e.g., SLA, contracts, procedures, work
  • instructions, as demonstrated through prior working experience and demonstrated
  • delivery of new services & products.
  • Excellent social skills, with sensitivity to complex organizational structures, varying
  • cultures, potentially conflicting goals.
  • Ability to contributes to business decisions outside of team or department.
  • Ability to mobilizes and energizes others to deliver the process capabilities needed in
  • order to optimally release, sell and deliver the new services. Build up the support network
  • and challenge the status quo to overcome barriers.
  • Analytical and quantitative skills: Strong analytical skills including data and information
  • visualization techniques and presentation skills for the purpose of decision making.
  • Understands key continuous improvement methods (Lean Six Sigma, problem-solving)
  • and how to deploy and optimally apply in functional team and project settings.
  • Be role model and maintain an open, honest, and objective view on the objectives.In return, we offer youThe ability to collaborate with, learn and grow from colleagues in a highly complex, global organization where you can use your strengths to help drive strategic business initiatives for Philips. Additionally, we provide you a dynamic working environment in an innovative business, paired with a competitive salary, excellent benefits, and a supportive atmosphere where you can sharpen your talents with new challenges and career opportunities.US work authorization is a precondition of employment. The company will not consider candidates who require sponsorship for a work-authorized visa. Why should you join Philips? Working at Philips is more than a job. It's a calling to create a healthier society through meaningful work, focused on improving 3 billion lives a year by delivering innovative solutions across the health continuum . Our people experience a variety of unexpected moments when their lives and careers come together in meaningful ways.To find out more about what it's like working for Philips at a personal level, visit the Working at Philips page on our career website, where you can read stories from our employee blog . Once there, you can also learn about our recruitment process , or find answers to some of the frequently asked questions .It is the policy of Philips to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, ethnicity, religion, gender, pregnancy/childbirth, age, national origin, sexual orientation, gender identity or expression, disability or perceived disability, genetic information, citizenship, veteran or military status or a person's relationship or association with a protected veteran, including spouses and other family members, marital or domestic partner status, or any other category protected by federal, state and/or local laws.As an equal opportunity employer, Philips is committed to a diverse workforce. In order to ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veterans' Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants that require accommodation in the job application process may contact 888-367-7223, option 5, for assistance.Equal Employment and Opportunity Employer/Disabled/Veteran #LI-PH1#LI-RemoteContact If you forgot your password, you can click the -Forgot Password button on the Sign In screen to reset it. Over 130 years ago, Frederik and Gerard Philips started a small light bulb company in Eindhoven. Little did they realize that it would become a global force of innovation, committed to improving billions of lives worldwide. But it did. Today, Philips is a world leading health technology company with a vision to make life better for people worldwide through meaningful innovation. Making good on this promise depends on our passionate, inspirational, collaborative and diverse team. We have over 80,000+ brilliant people around the world but are always looking for more. Like-minded, motivated, focused minds to join us in creating a healthier, more connected society while transforming themselves personally and professionally. Working at Philips is more than a job . It's an experience filled with unexpected moments that will transform you in lasting and positive ways. Help us improve the world for the better while building a career that no one could have planned for. Even you. It is the policy of Philips to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, ethnicity, religion, gender, pregnancy/childbirth, age, national origin, sexual orientation, gender identity or expression, disability or perceived disability, genetic information, citizenship, veteran or military status or a person's relationship or association with a protected veteran, including spouses and other family members , marital or domestic partner status, or any other category protected by federal, state and/or local laws. As an equal opportunity employer, Philips is committed to a diverse workforce. In order to ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veterans' Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants that require accommodation in the job application process may contact 888-367-7223, option 5, for assistance.
    Equal Employment and Opportunity Employer/Disabled/Veteran
    • Innovation Engineer (Services & Solutions) Posted 30+ Days Ago - United States of America - Home Based

Keywords: Philips International, Cambridge , Sr. Implementation Engineer (New Services Operations), Engineering , Cambridge, Massachusetts

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