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Senior Applications Engineer, OT

Company: Harvard University
Location: Cambridge
Posted on: September 16, 2020

Job Description:

Harvard University Information Technology (HUIT) is a community of Information Technology professionals committed to understanding our users and devoted to making it easier for faculty, students, and staff to teach, research, learn, and work through the effective use of information technology.--We are recruiting an IT workforce that has both breadth in their ability to collaborate and innovate across disciplines - and depth in specific areas of expertise.--HUIT offers opportunities for IT professionals to learn and work in a unique technology landscape and service-focused environment.--If you are a technically proficient, nimble, user-focused and accountable IT professional who also connects with the importance of collaborating well in a team environment we are looking for you!Job-Specific Responsibilities:----This position will support applications and systems within HUIT's Operational Technology portfolio.--Operational Technologies (OT) are technologies that monitor or control things in our physical environment.--They include such things as: building control systems, industrial control systems, lab monitoring and control systems, etc. This position is part of a team providing support for existing OT systems, and involved in deploying new OT systems.--You will be part of a talented team of engineers that demonstrate superb technical competency, delivering mission critical systems and ensuring the highest levels of availability, performance and security.--Principal duties and Responsibilities: Ensure the optimal implementation of OT systems, by leading or participating in projects involving teams from different parts of Harvard, HUIT, and 3rd party partners.Drive the resolution of OT system issues by working with business and HUIT partners to both restore service, identify root causes and remediate them.Participate in the 24/7 support rotation and support activities as needed to ensure that customer service levels are met.Act as senior technical contact for some of our business partners, and vendor relationships.Communicate effectively with business owners, project managers, architects and developers both internal and external to the University.On an as needed basis, lead other team members to deliver services, and/or projects.Be a contributor to road maps and longer-term plans for the HUIT-OT team.----Typical Core Duties:Participate fully in software development life cycleResearch, design, and implement technical solutions to deliver business requirementsIdentify opportunities to improve and simplify applications portfolio and implement related enhancementsContribute to creation and maturing of software development best practices and new technologiesDraw on relationship and technical skills to act as technical liaison to internal and external clients and to mentor junior staffAbide by and follow the Harvard University IT technical standards, policies and Code of ConductBasic Qualifications:Minimum of five years' post-secondary education and/or relevant work experienceAdditional Qualifications:--The following Additional Qualifications are strongly preferred. If you meet some, but not all, you are still encouraged to apply; we value employees with a willingness to learn.--Demonstrated experience with infrastructure support related to network, server admin, operating system support and hardware.--TCP/IP networking knowledge: networking topology, protocols and services (e.g., TCP, UDP, DNS, DHCP, etc.)--Good leadership skills and solutions oriented.Excellent interpersonal and communication skills.Detail oriented and diligent.Entrepreneurial by nature with a strong sense of ownership.Experience with Building Management technologies, physical security technologies, security cameras, Point of Sale, etc. preferred.Experience with OT/IoT devices and asset management.Experience with other key technologies such as Microsoft Windows server, Red Hat Linux, Citrix, SQL Server/Oracle databases and reporting tools.Experience working with vendor products and understanding of integration needs with enterprise systems preferred.Experience with a programming or scripting language preferred.Experience with cloud specifically AWS preferred.--Certificates and Licenses:----------------------Completion of Harvard IT Academy specified foundational courses (or external equivalent) preferred--Working Conditions:Emergency Status Designation: Essential PersonnelThe employee is required to report to campus to their normal work location for non-deferrable work during an emergency closure or curtailment.Work is performed at various Harvard University buildings in office and non-office settings.COVID-19 testing will be required.For information on additional requirements for being on campus please visit the Harvard Coronavirus Workplace Policies site (https://hr.harvard.edu/corona-virus-workplace-policies).Additional Information:We ask that interested applicants provide a cover letter and resume as one document with their application.Please--note:Harvard University requires pre-employment reference and background screening.Harvard University Information Technology is unable to provide work authorization and/or visa sponsorship.This position has a 180-day orientation and review period.--More about--HUIT: https://huit.harvard.edu/pages/huit-valuesHarvard University Information Technology (HUIT) is responsible for the strategy, planning, and delivery of information technology across the University.----Our mission is to assure Harvard's leadership in IT. We strive to make it easier for faculty, students, and staff to teach, research, learn and work through the effective use of information technology.----HUIT's--core--values--are:User-focusedCollaborativeInnovativeOpenHarvard Information Technology Academy (designed for IT Staff):HUIT's IT Academy aims to enable each IT staff person to grow professionally and become a trusted partner to her or his team.--The IT Academy is built on the belief that every IT staff member across the University (including technology employees at each school and campus) can grow in her or his area of expertise as well as building strong people and project management skills. Learn more here:--https://itacademy.harvard.edu/Diversity, Inclusion & Belonging:The dynamism that comes with working at Harvard is largely the result of our diversity. Here, staff, faculty, administrators and students representing a wide range of ages, races, interests and backgrounds come together in pursuit of common goals. Together, we strive to provide an environment that values diversity and promotes an inclusive culture.Total Rewards:Flexible work environment: HUIT supports flexible work arrangements where business needs allow.Time off:--3 - 4 weeks paid vacation, paid holiday break, 12 paid sick days, 11.5 paid holidays, and 3 paid personal days per year.Medical/Dental/Vision: We offer a variety of excellent medical plans, dental & vision plans, all coverage begins as of your start date.Retirement:--University-funded retirement plan with full vesting after 3 years of service.Tuition Assistance Program (TAP):--Competitive tuition assistance program, $40 per class at the Harvard Extension School and discounted options through participating Harvard grad schools.Transportation:--Harvard offers a 50% discounted MBTA pass as well as additional options to assist employees in their daily commute.Wellness options:--Harvard offers programs and classes at little or no cost, including stress management, massages, nutrition, meditation and complimentary health services.Harvard access--to athletic facilities, libraries, campus events and many discounts throughout metro Boston.Harvard University Employees Credit Union: https://huecu.org/--To learn more about Harvard's Total Rewards program:--https://hr.harvard.edu/totalrewards----Accessibility:Harvard University welcomes individuals with disabilities to apply for positions and participate in its programs and activities. If you would like to request accommodations or have questions about the physical access provided, please contact our University Disability Resources Department.EEO StatementWe are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, gender identity, sexual orientation, pregnancy and pregnancy-related conditions, or any other characteristic protected by law.

Keywords: Harvard University, Cambridge , Senior Applications Engineer, OT, Engineering , Cambridge, Massachusetts

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