Customer Service Representative
Company: Robert Half
Location: South Burlington
Posted on: February 18, 2026
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Job Description:
Job Description Job Description We are looking for a dedicated
Customer Service Representative to join our team in So. Burlington,
Vermont. In this role, you will provide exceptional support to
customers by addressing inquiries, resolving issues, and ensuring
satisfaction throughout the service experience. This is a long-term
contract position with opportunities for growth based on
performance and tenure. Responsibilities: • Respond promptly to
customer inquiries through various communication channels, ensuring
accurate and efficient resolutions. • Process payments, returns,
and troubleshoot issues while maintaining a high level of
professionalism. • Assist customers with ordering parts and provide
guidance on extended warranties and maintenance options. •
Proactively upsell additional services and products to enhance
customer satisfaction and drive business growth. • Collaborate with
team members to provide seamless customer support and uphold
company standards. • Conduct follow-ups with customers to ensure
their needs have been fully addressed. • Utilize relevant systems
to track customer interactions and maintain accurate records. •
Participate in training sessions to stay updated on company
policies, products, and services. • Adhere to all company
procedures and compliance standards while delivering excellent
service. • Manage escalated issues with tact and efficiency,
ensuring timely resolutions. Schedule: Monday–Friday, 8:30 AM –
5:00 PM Starting at $17.50/hr SPIFFs and bonuses Increases to
$18.75/hr after 6 months Increases to $20.25/hr after 9 months
Training: 3 weeks contract-to-permanent placement• Previous
experience in customer service, preferably within a call center
environment. • Familiarity with Epic systems or equivalent
platforms. • Strong ability to upsell products and services,
including extended warranties. • Excellent communication skills,
both verbal and written. • Proven ability to handle payments,
returns, and troubleshoot customer issues. • High level of
organizational skills and attention to detail. • Ability to work
collaboratively in a team-oriented environment. • Ability to begin
employment once all pre-employment requirements are met.
Keywords: Robert Half, Cambridge , Customer Service Representative, Customer Service & Call Center , South Burlington, Massachusetts
