Technical Support Agent

Location: Smithfield
Posted on: June 23, 2025

Job Description:

Date Posted: 05/29/2025 Hiring Organization: Rose International Position Number: 483414 Industry: Pharmaceutical/Healthcare Job Title: Technical Support Agent Job Location: Smithfield, RI, USA, 02917 Work Model: Onsite Shift: Mon-Fri 8-hour shift that could fluctuate to accommodate day/night projects and different time zones Employment Type: Temporary FT/PT: Full-Time Estimated Duration (In months): 7 Min Hourly Rate ($): 17.00 Max Hourly Rate ($): 17.00 Must Have Skills/Attributes: Microsoft Excel, Microsoft Outlook, Microsoft Word, Troubleshooting Experience Desired: Working knowledge of Microsoft Outlook, Word, and Excel preferred. (2 yrs); IT hardware installation experience preferred. (1 yrs) Required Minimum Education: High School Diploma or equivalent Preferred Certifications/Licenses: Not Required Job Description Required Education: • A Minimum of a High School Diploma or GED required. Required Qualifications/Skills/Experience: • A minimum of 1-year relevant work experience needed. • Must possess clear, accurately and tactful, communication both verbally and written. • Possess basic troubleshooting and problem-solving skills. Preferred Qualifications/Skills/Experience: • Working knowledge of Microsoft Outlook, Word, and Excel preferred • IT hardware installation experience preferred, but not required Technical Support Agent Overview: • This is a Technology rollout call center, so all our assignments involve taking or making calls for multiple technology projects. We also provide first-level trouble shooting support to contractors/vendors on-site implementing the hardware. • This position involves taking calls from technicians/vendors/contractors who are implementing technology in the stores (This is not a typical customer/consumer call center.) • Calls will be received through a queue and outbound calls could be required. As calls are handled a tracking application will be updated and system validations will be made. When not handling calls you will also be required to provide updates via email, Excel etc. • You will be provided with all required training and a handbook for each project as well as necessary application/systems access. • You will need to handle multiple technical rollout projects simultaneously. These projects at times could get implemented in the stores during the evenings, nights, and in different time zones. You must be willing to move around your shift times as required by project needs. Job Duties: • This is a Technology rollout call center, so all our assignments involve taking or making calls for multiple technology projects. We also provide first level trouble shooting support to contractors/vendors on-site implementing the hardware. • This position involves taking calls from technicians/vendors/contractors who are implementing technology in the stores (This is not a typical customer / consumer call center.) • Calls will be received through a queue and outbound calls could be required. As calls are handled a tracking application will be updated and system validations will be made. When not handling calls you will also be required to provide updates via email, Excel etc. • You will be provided all required training and a handbook for each project as well as necessary application/systems access. • You will need to handle multiple technical rollout projects simultaneously. These projects at times could get implemented in the stores during the evenings, nights, and in different time zones. You must be willing to move around your shift times as required by project needs. • Provide on-site field technicians first-level technical support for troubleshooting issues encountered in stores during technology implementation/upgrades and ensure project implementation protocols are followed. Industry: Healthcare Estimated Start Date: 06/09/2025 Only those lawfully authorized to work in the designated country associated with the position will be considered. Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client’s business needs and requirements. Benefits: For information and details on employment benefits offered with this position, please visit here. Should you have any questions/concerns, please contact our HR Department via our secure website. California Pay Equity: For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' website here.

Keywords: , Cambridge , Technical Support Agent, Customer Service & Call Center , Smithfield, Massachusetts