BWH Neuroscience Department CLINICAL PRACTICE MANAGER
Company: Brigham and Women's Hospital
Location: Boston
Posted on: May 2, 2024
Job Description:
Job Description - BWH Neuroscience Department CLINICAL PRACTICE
MANAGER (3281616) General Summary The Brigham and Women's Hospital
(BWH) Neuroscience multidisciplinary clinic is part of the Hale
building for transformative medicine.The newest building to the
hospital is home to Neurology, Neurosurgery, Psychiatry,
Orthopedics, Radiology and has a large research footprint.The
Neurosciences Clinic is comprised of four primary departments:
Neurosurgery, Neurology, Psychiatry and Pain Medicine and is
responsible for over 65,000, and growing, annual visits both in
person and virtual. The Practice Manager is responsible for
overseeing clinical operations, human resources, budget management
and process flow. The manager is expected to facilitate the prompt
resolution of problems that arise in daily clinical operations and
to collaborate with other Practice Managers in providing a
consistent standard of service across all ambulatory clinical
sites. Assuring that quality services are provided to meet the
needs of the patients and the hospital; this individual facilitates
an excellent working relationship between the multiple departments
and the patient community. The manager will work closely with the
leadership team and Medical Director(s) to develop, document,
implement and monitor policies and procedures for efficient,
patient and faculty-friendly clinical operations. He/she will
oversee all clinical functions that support his/her respective
unit(s) such as managed care coordination, scheduling, medical
records, charge capture, etc. Additionally, he/she will perform
administrative duties such as planning and organizing the work of
the administrative and clinical staff, coordinating and
prioritizing workflow, and developing and implementing appropriate
systems. - PRINCIPAL DUTIES AND RESPONSIBILITIES: Practice
Operations
- Leads any/all day-to-day operations of the given practice.
Responsible for overall coordination of support staff involved in
administrative, rooming, and appointment/testing activities. -
- Responsible for the design of a well-organized, patient
centered clinical experience by ensuring adequate staffing levels,
implementation of standard operating procedures and regulatory
requirements.
- Organizes work schedules for optimal utilization of staff to
meet practice needs. -
- Implements relevant information systems, ensuring accuracy of
data inputs and outputs.
- Assists providers with provider scheduling, appointment system
improvements, and template changes. Coordinates the scheduling of
appointments for the practices based on pre-established
protocols.
- Facilitates a good working relationship between the practice
staff, the physicians and other providers, the Hospital, and the
patients. Provides information and communication among all staff
members.
- Responds to inquiries and resolves immediate issues within the
given clinic. Reports on-going problems to the Director, Medical
Director(s) and Division Administrator(s) as needed via cyclical
meetings.
- Leads regularly scheduled work-team meetings.
- Access
- Works closely to uphold the Ambulatory Care Transformation
(ACT) work that ensures all patients are scheduled
appropriately.This includes working closely with the Ambulatory
Capacity Management team to maintain provider schedules and
templates.
- Ensures that patients' needs are met consistently. b. Promotes
and prioritizes ongoing efforts with their staff to protect patient
privacy. c. Interacts with patients in a courteous and sensitive
manner, resolving issues and responding to inquiries in person or
by phone.
- Facilitates patient flow through the practice. Is accountable
for ensuring accuracy of patient-related issues.
- Regularly reviews and monitors Patient Satisfaction Scores,
initiating resolutions in areas of opportunity.
- Training & Development
- Implements systems to make sure staff training needs are
met.
- Provides overall coordination of and arrangements for other
recurring meetings, conferences, programs or activities.
- Finance
- Identify and understand all billable clinical services provided
in their area. Participate in annual budgeting process with
Neuroscience Leadership.
- Responsible for monitoring the work queues and work lists for
their department(s) that are critical to our clinical and financial
success.
- Works closely with the billing staff to address any relevant
coding and billing issues. Resolves coding or billing problems in
order to quickly rectify payment issues.
- Monitors and evaluates system reports, performing internal
revenue and expense audits.
- Compliance
- Acts as a resource for the System, Hospital, Department, and
Division policies and procedures. Responds to and advises on a
variety of inquiries applying knowledge of established
operations.
- Tracks and monitors BWH, DPH, and TJC compliance areas in
conjunction with the Director and the clinic's Medical Director(s).
7. Facilities
- Continuously monitors the clinic's physical environment.
Identifies problems and coordinates activities with the
Director.
- Maintain the physical integrity of the practice, (i.e.:
cleanliness, availability of supplies).
- Initiates and supports enhancement of clinical and
administrative space.
- Human Resources a. Recruit, hire and retain a talented,
qualified staff.
- Creates, implements, documents and monitors new employee
onboarding, ensuring core business and clinical competencies are
achieved. c. Leads/organizes all team building and morale
bolstering events for a given clinic. d. Works with Director to
address hiring, corrective action and personnel matters as
appropriate. 9. Department Needs
- Collaborates closely with their Medical Directors and Division
Administrator(s) for each of the clinical services they support,
focusing on shared clinical and financial goals. b. Handles
assigned administrative activities at the discretion of the
Director. QUALIFICATIONS: - 4-6 years of related experience in a
healthcare environment. - Must have strong communication skills:
ability to communicate effectively with a broad range of healthcare
personnel, including patients, and to channel information
appropriately. - Work requires an extensive knowledge of business
and medical terminology and an excellent command of the English
language. -
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Keywords: Brigham and Women's Hospital, Cambridge , BWH Neuroscience Department CLINICAL PRACTICE MANAGER, Accounting, Auditing , Boston, Massachusetts
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