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Senior II User Experience Researcher

Company: Akamai Technologies
Location: Cambridge
Posted on: January 13, 2022

Job Description:

Would you enjoy making a difference to our customers' experience?Are you excited to promote user-centered design across our culture?Join our User Experience Team!Our Edge Experience Teamis a group of dedicated professionals shaping Akamais aspirations to create an industry-leading user experience. We take ownership for the design and development for core interfaces, applications, APIs and services. We create an experience that allows customers and internal stakeholders to build software using the best of internal and third-party technologies.Shape the future of UX researchAs a Senior II User Experience Researcher, you will partner with stakeholders to create positive user experiences for our products. You will influence and shape user empathy across the our organization. You will also help to define and build a new center of excellence for our company.As an Senior II User Experience Researcher, you will be responsible for:

  • Designing and conducting research methodologies, including strategic exploration, field studies, participatory design, and usability testing
  • Distilling findings and insights to create real-life narrative of painpoints and challenges to influence next-generation product development
  • Contributing to internal research processes, methodologies, and approaches to create and share best practices
  • Collaborating with other teams, ensuring research approaches allow us to answer and resolve complex questions
  • Promoting and socializing user-centered and data-driven insights throughout the companyDo what you loveTo be successful in this role you will:
    • Have 8 years of relevant experience and a Bachelors degree in UX/UI design or related field
    • Display a comprehensive understanding of planning and executing user research for software, web, or mobile experiences
    • Show top-notch verbal, written communication and presentation skills
    • Be familiar with working in cross-functional teams in a matrix organization
    • Be able to shape and deliver research to address real business needsWork in a way that works for youWe recognize that everyone is different and that the way in which people want to work and deliver at their best is different for everyone.We are happy to discuss flexible working options in this role, please discuss your requirements with the recruiter when you apply.Working with usAt Akamai, were curious, innovative, collaborative and tenacious. We celebrate diversity of thought and we hold an unwavering belief that we can make a meaningful difference. Our teams use their global perspectives to put customers at the forefront of everything they do, so if you are people-centric, youll thrive here.Working for youAt Akamai, we will provide you with opportunities to grow, flourish, and achieve great things. Our benefit options are designed to meet your individual needs for today and in the future. We provide benefits surrounding all aspects of your life:
      • Your health
      • Your finances
      • Your family
      • Your time at work
      • Your time pursuing other endeavorsOur benefit plan options are designed to meet your individual needs and budget, both today and in the future.About usInnovating on a global scale, we deliver our customers a fast, smart and secure intelligent edge platform. Working against a backdrop of digital collaboration, our highly skilled teams build progressive solutions that have the scope to transform entertainment, business, and life in ways that we have yet to imagine.Join usAre you seeking an opportunity to make a real difference in a company with a global reach and exciting services and clients? Come join us and grow with a team of people who will challenge and inspire you! Akamai Technologies is an Affirmative Action, Equal Opportunity Employer that values the strength that diversity brings to the workplace. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of gender, gender identity, sexual orientation, race/ethnicity, protected veteran status, disability, or other protected group status.

Keywords: Akamai Technologies, Cambridge , Senior II User Experience Researcher, Accounting, Auditing , Cambridge, Massachusetts

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