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Commercial Banking Relationship Manager

Company: Santander Holdings USA Inc
Location: Cambridge
Posted on: February 19, 2021

Job Description:

Commercial Banking Relationship Manager---2100182-Description-Santander's Commercial Banking Division is an active provider of capital, treasury management and risk management solutions to thousands of small and mid-sized companies in the northeast and across the country. We also have expertise and provide service to specific industry sectors including real estate, asset based lending, energy, education, health care and government.- Our clients rely on the strength of Santander's balance sheet and the degree to which our relationship managers understand their businesses in order to develop the most relevant and compelling solutions.- In addition, Santander's significant international presence in regions around the world uniquely positions us to help companies grow their business, both near and far. Summary Serves as the day-to-day contact for all ongoing service and support issues and needs for his/her assigned clients.- Takes ownership of all customer service needs, escalates problems to appropriate parties and resolves customer issues.- Cultivates new banking opportunities from within assigned portfolio and refers them to the appropriate partner.- Works to implement, activate and follow up on all client products and services.- Manages the credit process for all client needs.- Proactively monitors the portfolio of clients for past dues, changes to client risk profile and to bring these findings to their supervisor.- This position is responsible for gathering financial information and preparing for credit renewals and reviews. Duties & Responsibilities

Assist with the implementation, activation, and follow up on all products, services and needs on-clients in assigned portfolio to include documentation/administrative requirements (20%) Assist in all aspects of servicing the assigned portfolio; consistently communicates with all clients in assigned portfolio and proactively takes appropriate action to manage, retain, and grow the portfolio (30%) --Manages credit renewals and new deal requests through the credit process (20%) This includes following up with clients to obtain and provide information to clients, working closely with the credit team to provide information and offering solutions to ensure the customer receives responses Proactively looks for opportunities to cross sell clients within assigned portfolio and works to prepare for all client calls (20%) Manages all aspects of pipeline management, internal sales reporting and compliance reporting (10%) At Santander, we value and respect differences in our workforce and strive to increase the diversity of our teams.- We actively encourage everyone to apply. -Qualifications-
  • Bachelor's Degree or equivalent work experience - Business, Finance, Economics, or equivalent field
  • 4-6-years of relevant experience in a lending,-credit, Treasury Management, sales training or-financial services position
  • Regional bank credit experience
  • Expertise in Commercial Loan structure and documentation
  • Strong knowledge of Commercial Banking
  • Strong comfort and familiarity with use and application of commercial lending principles
  • Demonstrates ability to manage time effectively to balance new & existing relationships to meet goals
  • Demonstrates knowledge of bank products, services, and bank operations
  • Demonstrates excellent communication skills (verbal & written)
  • Demonstrates proficiency in Word, Excel, PowerPoint
  • Ability to prospect and network at various levels within a company
  • Advanced knowledge of bank systems to support a commercial portfolio
  • Strong attention to detail in order to maintain high level of data integrity
  • Strong customer service and telephone skills
  • Strong organizational skills and ability to handle multiple tasks
  • Knows who to reach out to inside and outside of one's team to get work done
  • Takes action to enhance working relationships needed to achieve seamless work flow Creates a good working environment in the team; works towards shared goals contributing ideas and accepting change Provides assistance and coaches less experienced team members Probes in-depth to understand the customer's business needs Explores and understands the customer's alternatives and decision criteria -Job:-Relationship Management-Primary Location:-Massachusetts-BOSTON-75 State Street - 06366 - State Street-Corp---Organization:-Commercial Banking (4700)-Schedule:-Full-time-Job Posting:-Jan 13, 2021, 10:51:22 PM-

Keywords: Santander Holdings USA Inc, Cambridge , Commercial Banking Relationship Manager, Accounting, Auditing , Cambridge, Massachusetts

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